Experience Luxury and Comfort at Embassy Suites Charlotte Ayrsley in North Carolina

Skyler Boyette

Jan 03, 2023

3

The staff was mostly friendly, but I was very disappointed with my stay. Apparently, the heating and air system stopped working on multiple floors a day or two before we showed up for our reservation and the room that I had reserved and already paid for, in full, was unavailable. They put us in a new room, but I was never made aware of the issue! I never received a phone call or email that let me know about, or would prepare me for the room change!! I was very upset that they made this change without letting me know. If I had known, I would have changed my reservation to a different hotel. But once we arrived, it was too late to change hotels, because they told us it would take several days to get our money back if we decided to leave. I felt trapped. The only thing that they did to try and make the situation better, was offering to add points to my account for one free night, (that had to used at a different time) but I never even received those. I would not recommend this hotel.

Clarence Kitchen

Dec 21, 2022

5

After dropping the team off and cleaning my bus my key 🗝 for the room did not work. The gentleman at the front desk assisted my with great pleasures and was able to get me another room. I thanked him dearly, he was so nice and very professional and was such a wonderful person. I recommend anyone to this hotel, was a wonderful experience for me staying in Charlotte, NC for the first time😀👍👍👍👍

Sam Mabey

Nov 20, 2022

5

This stay was very nice. The pool was being maintenanced or something while we were here so that was a bummer but the breakfast was incredible. I love how close it is to everything, there are many stores nearby to pickup whatever you need as well as many restaurants to choose from. The water pressure has outdone most hotels I've been to. It was nice. The staff was super helpful and friendly.

Saylor Rains

Sep 23, 2022

2

This was a good location because it was in a nice shopping location, lots of restaurants, and was a quick drive to a few key things. The room size was nice and the staff was incredibly friendly. The AC worked amazingly. Other than that, I wasn’t a fan. Dining in the hotel was very limited, the breakfast wasn’t great but the fruit bar had very fresh fruit. No coffee place in or directly around the hotel. The room service options were limited, I asked about buying beer or wine from the dining places in the hotel for the room but the employees couldn’t help with that. Went and bought my own wine but then couldn’t get any glass (wine glasses or other) from the hotel when I asked. The hotel store was pretty bare bones and didn’t have anything I had been hoping I could buy. And staying at a nice Marriott location directly before this hotel really highlighted where this hotel was lacking.

Eric Sutton

Sep 10, 2022

1

The area is nice. The Hotel is nice. The rooms are nice. The one star rate is because you do not get what you pay for because there is not enough staff to handle the amount of people that the hotel handles. If you get breakfast, you have to ask for turkey products, it's not out ..But there is no sign that says ask for your turkey products. They take your money at a higher rate but give you less.

Craig H

The best

5

The first time me and my wife stayed here we had enjoyed ourselves. So when we returned we brought other family members. Everyone had a nice time at the hotel and the surrounding amenities was in...

GreggS01

Pleasantly Surprised

5

I will stay there again, Rhonda, Tyler and Ricki made me feel like a family member. I have a 6 month contract and will book here. Places around here in the area are good to visit OK thats al I have...

104MarkL

Best Waiting Staff in Charlotte

5

I travel a lot and the standard of staff in a hotel make a chore a treat. I can honestly say that Rhonda and Lilli behind the bar and Vince in the restaurant keep me coming back to Ayrsley town bvd...

Embassy Suites Charlotte Ayrsley, Charlotte

Embassy Suites Charlotte Ayrsley

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