Experience Paradise at The Explorean Cozumel in Cozumel, Mexico

Veronica Calzada

Aug 23, 2021

1

I definitely do not recommend this hotel at all, there is not hot water, concierge do not perform at all, employees try very hard to please you, however management needs to be trained. Sales team it's pretty aggressive and if you do not buy closer tries one last time but if no sale its made she walk away with an unprofessional and arrogant attitude. I felt sorry for the young woman that introduce us to the sale the closer was rude and nasty with her.. COVID TEST nurse was 1.5 hours late, they gave us so many excuses for his tardiness, until a she shows up.

HALLIE BATTLES

Aug 12, 2021

5

The Explorean was breathtaking! From the wonderful food, the fantastic customer service and the awesome adventures all of our expectations were met and exceeded! Rueben our tour guide was phenomenal! Darwin our concierge was very friendly and welcoming! Abigail made check in and checkout smooth with her positive attitude! We had so many great interactions with the staff I could write about all day! We will be coming back!

Jordan Sims

Jul 13, 2021

5

This is 100% the best vacation I've ever had in my life. The service is top notch, the drinks keep coming, and the beauty doesn't cease to amaze. Chakanaab park is 3 minutes away, downtown is less than 10. If you think Mexico sounds like a good vacation, go with explorean or Fiesta Americana, and go! 0 regrets!

Ben S

Jun 08, 2021

5

We stayed a full week at the Explorean... and it was definitely worth our while. Food and drinks were great. Beach/Ocean and pool areas was good - could use a bit of updating but no major complaints. Our room was extremely clean and stayed cold (as we wanted) during our stay. Excursions throughout the week were hit or miss - some were great, others we chose not to do. Overall, we would highly recommend this place.

Jennifer Gonzalez

Apr 06, 2021

5

I would give the Explorean a 4.5 star. I did enjoy the ambiance of the hotel. It is small but very relaxing. I enjoyed it was separate from the Fiesta Americana because I came to relax and get away from the noise so it was perfect. They include activities for your stay so that is great because you do not need to spend any additional money on purchasing tours etc. It is not directly on the beach but is super close walk across the Fiesta Americana resort and the beach view and accommodations are great. The showers could be a bit more private especially if you are traveling with friends but not a big deal if you are with a partner. My only issue was the check in process was lengthy and they expected you to decide on activities at the time of arrival. In addition I was bothered by the fact that our hostess was trying to push us to take a presentation to be apart of the Fiesta Americana rewards program.

Raistlin667

Entire Waterfront is Closed. Facility is Falling Apart

1

We stayed at the Explorean/ Fiesta Americana from 9/4/21 to 9/11/21. All the pictures were taken during this time. Waterfront is Closed: -The entire waterfront area is closed. This includes the...

RegPlaza

Amazing Resort at Cozumel!

5

I want to start with how professional, friendly and respectful the staff are at Explorean Cozumel. I have stayed at many resorts but this one hand down one of my best. They make you feel like a...

meierbq

Seriously Stay Here!

5

The trip was great! The staff was amazing, everyone from the bar tenders to housekeeping have been exceptional. Ruben and Luis are the absolute best excursion guides - thank you for making everything...

The Explorean Cozumel, Cozumel

The Explorean Cozumel

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