“Estuve del 20 al 30 de Enero 2022. El Hotel es nuevo,bonito,cómodo! Buena atención. Sería mejor si incluyeran el desayuno. Se siente el ruido de las otras habitaciones,lo cual es molesto. Se me quedaron unos tenis nuevos y llame al otro día de dejar el hotel y dijeron que no estaban. Gravisimo que pasen estas cosas por que lse llamó inmediatamente y no se dejaron en la habitación y se supone que la primera persona que entra a limpiar o a revisar después del check out los encuentra inmediatamente.Que feo que estas cosas pasen en un hotel de esta categoría. La confianza debería ser lo primordial,así ni que entren a limpiar. Estoy muy decepcionada! Di tres estrellas para poder continuar con los pasos,pero este incidente baja mucho la calificación!”

“They only had feather pillows - I asked multiple times for regular pillows and they kept assuring me they would bring them up. They I would ask again and they would say they don't have any left - and bring more feather pillows. I can't sleep on those. Out of desperation I said if you can't find any just let me know and I'll go buy one. They assured me they would bring two up while we went out for the evening. They brought more feather pillows and it was too late to go shop. I had prepaid for my stay but they charged my card anyway another $841 - no explanation. I called and they said we'll reverse it. I hope so...we'll see. One night our pipe under the sink simply fell off onto the floor flooding the bathroom. I had to use all our towels to clean up the nasty water and asked them to come and bring more towels. This was around 11pm. They apologized and offered to move us but I didn't feel like packing up and doing so. They offered to let me come down and get more towels because she could not leave the front desk and no one else could come up. A bit annoying and gross. The next morning (too early) a maintenance guy came to fix it - said he thought we had checked out already. Beds were OK, location was good, hotel was clean, just had a lot of problems.”