Nós ficamos nesta estrutura bonita que negligencia o mar e rodeado pelo jarro. Sentimo-nos mimados desde o primeiro dia, nunca nos esqueceremos da simpatia e gentileza destas pessoas magníficas, sempre com um sorriso! Sem mencionar o maravilhoso mar e a atmosfera única. A estrutura é limpa e equipada com cada coorte. Ótimo restaurante paquarito horas extras e os barmen com seus cocktails .Torneremo!

We spent 4 days at Belmond Maroma in mid-February. Such a lovely resort.Our room was spacious and quiet, beautifully appointed and immaculately clean.I felt at home immediately. The entire resort is beautiful; beautiful plantings, beautifully maintained, 3 lovely pools, an excellent gym, a spa that I did not use but which looked lovely.I don't recall ever having better food at a resort such as this. Breakfast was really exceptional; so many delicious fruit drinks---a different special one each morning---and, at the beach, a variety of snacks and drinks offered intermittently during each afternoon.Best of all, every single person who works at Belmond Maroma was kind, generous, happy, and helpful. They went out of their way to make our time---and everyone else's---there a wonderful experience. They could not be finer ambassadors for their country.Also, I want to make special mention of the woman---I think her name is Marine----who led our bike tour through the jungle property that is part of the resort.She shared with us much about her grandmother and her Mayan heritage and made our experience of Mexico memorable and important. The only negative I feel I should mention is that, at least for the duration of our brief stay, the Caribbean Sea at our doorstep, though warm, was full of seaweed and debris. I do not know if that was just the accident of our time there or whether it is something normal to the locale. The resort did its best to keep the beaches clean but it simply was no match for the tides.I would hope, since everything else was pretty close to perfection, that we were simply unlucky. Passamos 4 dias no Belmond Maroma em meados de fevereiro. Um lindo resort. O nosso quarto era espaçoso e tranquilo, lindamente decorados e impecavelmente limpos. Eu me senti em casa imediatamente. Todo o resort é lindo; belas plantações, bem cuidados, 3 piscinas encantadoras, um excelente ginásio, um spa que eu não uso mas que parecia adorável. Não me lembro de ter comida melhor em um resort como este. O café da manhã era realmente excepcional; muitos deliciosos drinques de frutas --- um especial diferente a cada manhã --- e, na praia, uma variedade de lanches e drinques oferecidos intermitentemente durante cada tarde. O melhor de tudo, cada pessoa que trabalha no Belmond Maroma foi gentil, generosa, feliz e prestativa. Eles saíram do seu caminho para tornar o nosso tempo --- e todos os outros --- lá uma experiência maravilhosa. Eles não poderiam ser melhores embaixadores para o seu país. Além disso, eu quero fazer uma menção especial da mulher - eu acho que o nome dela é Marine ---- que levou o nosso passeio de bicicleta através da propriedade de selva que faz parte do resort. Ela compartilhou conosco muito sobre sua avó e sua herança maia e fez a nossa experiência do México memorável e importante. O único aspecto negativo que eu sinto que devo mencionar é que, pelo menos para a duração da nossa breve estada, o Mar do Caribe à nossa porta, embora quente, estava cheio de algas e detritos. Eu não sei se isso foi apenas o acidente do nosso tempo lá ou se é algo normal para o local. O resort fez o melhor para manter as praias limpas, mas simplesmente não era páreo para as marés. Eu espero, já que todo o resto estava bem perto da perfeição, que nós éramos simplesmente azarados.

Maravilhosos, perfeito, deixa muita saudade, atendimento excepcional..

Muito bom, eles tem várias atividades e outras coisas pra fazer, e o atendimento também é muito bom

Unbelievable experience. The staff was amazing, maybe the best part of the experience. The beach was pristine, and despite the bad weather, it was constantly well maintained. The spa was one of the best we have ever experienced, as soon as our first massage was over we booked another for the next day. The food was outstanding. Pibil tacos, mixed grill, guacamole, short rib, cricket guacamole, and breakfast quesadillas with freshly made tortillas were just some of the stand outs. The last minute trip to a nearby reef to snorkel was a great way to end the trip. One of the best resort experiences my wife and I have ever had, we will be back. Experiência inacreditável. A equipe foi incrível, talvez a melhor parte da experiência. A praia era intocada e, apesar do mau tempo, estava constantemente bem conservada. O spa foi um dos melhores que já experimentamos, assim que nossa primeira massagem acabou, reservamos outra para o dia seguinte. A comida foi excelente. Tacos de pibil, grelhados mistos, guacamole, costela curta, guacamole de críquete e quesadillas de café da manhã com tortilhas feitas na hora foram apenas alguns dos destaques. A viagem de última hora a um recife próximo para mergulhar com snorkel foi uma ótima maneira de terminar a viagem. Uma das melhores experiências de resort que minha esposa e eu já tivemos, voltaremos.

Best service, staff are warm and welcoming, you immediately are treated like family. The food is incredible at every turn. Ultimate luxury. Freddy's is the spot to be to make any even better than it already has been. The spa is incredible, one of the best I have been to in the world. Gorgeous rooms and so much to do on property. Melhor serviço, a equipe é calorosa e acolhedora, você imediatamente é tratado como uma família. A comida é incrível em cada turno. Luxo supremo. Freddy's é o lugar certo para fazer qualquer coisa ainda melhor do que já foi. O spa é incrível, um dos melhores que já estive no mundo. Quartos lindos e muito o que fazer na propriedade.

Bom, empregados educados e hospitaleiros

I don’t have enough good things to say about the staff here. They are so kind and make an effort to call you by name during your stay, and they hustle! My favorite part was how authentic they try and stay to the local community and culture. The property is unapologetically Mexican from the food, the bath toiletries, the decor, everything. You will not find any misplaced themed restaurants here, like so many large resorts have. I recommend taking advantage of the amenities that are included in your stay. Since it is a higher price point these “freebies” really do go a long way. Eu não tenho coisas boas o suficiente para dizer sobre a equipe aqui. Eles são tão gentis e fazem um esforço para chamá-lo pelo nome durante a sua estadia, e eles se apressam! Minha parte favorita foi o quão autêntico eles tentam permanecer na comunidade e cultura local. A propriedade é assumidamente mexicana da comida, dos artigos de toalete, da decoração, de tudo. Você não encontrará restaurantes temáticos fora de lugar aqui, como tantos grandes resorts têm. Eu recomendo aproveitar as comodidades que estão incluídas na sua estadia. Como é um preço mais alto, esses “brindes” realmente percorrem um longo caminho.

Un hotel con un estilo distinto no busca ser el más moderno, te ofrece la sensación de estar en casa con todas las atenciones y confort de un hotel y unas excelentes vistas, ahora mismo está remodelndolo para darle un toque más fresco y nuevo

I don’t have enough good things to say about the staff here. They are so kind and make an effort to call you by name during your stay, and they hustle! My favorite part was how authentic they try and stay to the local community and culture. The property is unapologetically Mexican from the food, the bath toiletries, the decor, everything. You will not find any misplaced themed restaurants here, like so many large resorts have. I recommend taking advantage of the amenities that are included in your stay. Since it is a higher price point these “freebies” really do go a long way.

Hermoso lugar, cómodo y todo el staff muy atento. Las piscinas muy limpias y claras, asi como la playa con buen espacio. Excelente para unas vacaciones tranquilas

Stayed in one of the private Villa. Beautiful and very select compound. I was just disappointed by how the whole staff of the compound treated us like undesirables and did zero effort to offer us services even if we could've payed for it. Don't really understand why they don't try to create a temporary membership deal with these private estates located inside their resort or advertise it at least. Bad business. The worse experience was not necessarily feeling observed and unwanted the whole time it was when paying at the restaurant for a 200 USD (overpriced for what it is) the server asked me why I was splitting the payment in half telling me "you can't pay with one card?" That question alone has so many wrong things about it, I study hospitality management and this is deplorable. Finally I had to divide the bill for him since he seemed to find that oh so complicated too and ask him if he didn't want his 200 USD to get him to do it. A circus and an arrogant one at that. Front desk and the young lady working at the spa were nice and caring and didn't try to make it obvious we weren't staying at the hotel proper, good to see some people are decent and understand their job.

La pasamos increíble! Un encantador hotel, en una playa hermosísima y con un staff profesional y encantador. No podríamos haber elegido mejor lugar para nuestras vacaciones en familia. Nuestras hijas no querían regresar a casa. Un agradecimiento especial para Christie, Marine, Adrián y la tía que nos engrieron mucho durante nuestra estadía. Esperamos volver pronto!!!

El hotel tiene muchas facilidades y la ubicación es inmejorable en términos de playa y jungla. Muy recomendable para descansar pero no para visitar los alrededores (a no ser que se visite otro hotel), es peligroso.Sin embargo el hotel está anticuado. Las habitaciones dejan que desear, sobretodo los baños. Tienen todas las características necesarias pero necesita una renovación con urgencia al precio que va. La zona de wellness es una pasada. Ofrecen clases de yoga a cargo del hotel que aunque de nivel básico, están muy bien. La profesora, Blanca, es muy buena. La ruta de aguas que es accesible a los huéspedes también muy agradable. La comida es espectacular, pero muy cara. Sale muy a cuenta coger el pack “all-inclusive” de 150 al día.

El trato es muy amable por parte de su personal. Su acceso a Playa Maroma es el mejor, se cubre el monto del Beach Club y disfrutarás de una de las mejores playas del mundo y de muy agradables instalaciones. Súper recomendable!

MUSTTT! El hotel es divino, la playa muy bonita y el servicio es espectacular. Los desayunos frente al mar son buenísimos y la piscina principal muy rica. El spa muy bueno y el lugar donde se hace yoga es muy acogedor.

Best service, staff are warm and welcoming, you immediately are treated like family. The food is incredible at every turn. Ultimate luxury. Freddy's is the spot to be to make any even better than it already has been. The spa is incredible, one of the best I have been to in the world. Gorgeous rooms and so much to do on property.

Unbelievable experience. The staff was amazing, maybe the best part of the experience. The beach was pristine, and despite the bad weather, it was constantly well maintained. The spa was one of the best we have ever experienced, as soon as our first massage was over we booked another for the next day. The food was outstanding. Pibil tacos, mixed grill, guacamole, short rib, cricket guacamole, and breakfast quesadillas with freshly made tortillas were just some of the stand outs. The last minute trip to a nearby reef to snorkel was a great way to end the trip. One of the best resort experiences my wife and I have ever had, we will be back.

Es una bella playa a la que sólo puedes llegar a ella visitando el restaurante para ir a consumir, ya que es playa privada. Lo recomiendo, vale la pena. Cuentan con un excelente servicio, tienen un sabor delicioso en los alimentos y los postres ni se diga. Es un bello y relajante lugar, así que no se pierdan pasar a conocer un lugar más por Cancún. Mil gracias Federico Echaiz, muchas felicidades!!

We met some friends for dinner at the restaurant in Belmond Maroma. We were running super late after finishing a tour with our guests and the kitchen stayed open for us! Everything was delicious from the wine until desert... and we had all 4 courses. The hotel is beautiful and if I did not live in the area, I would absolutely be booking a room in the hotel.

We spent 4 days at Belmond Maroma in mid-February. Such a lovely resort. Our room was spacious and quiet, beautifully appointed and immaculately clean. I felt at home immediately. The entire resort is beautiful; beautiful plantings, beautifully maintained, 3 lovely pools, an excellent gym, a spa that I did not use but which looked lovely. I don't recall ever having better food at a resort such as this. Breakfast was really exceptional; so many delicious fruit drinks---a different special one each morning---and, at the beach, a variety of snacks and drinks offered intermittently during each afternoon. Best of all, every single person who works at Belmond Maroma was kind, generous, happy, and helpful. They went out of their way to make our time---and everyone else's---there a wonderful experience. They could not be finer ambassadors for their country. Also, I want to make special mention of the woman---I think her name is Marine----who led our bike tour through the jungle property that is part of the resort. She shared with us much about her grandmother and her Mayan heritage and made our experience of Mexico memorable and important. The only negative I feel I should mention is that, at least for the duration of our brief stay, the Caribbean Sea at our doorstep, though warm, was full of seaweed and debris. I do not know if that was just the accident of our time there or whether it is something normal to the locale. The resort did its best to keep the beaches clean but it simply was no match for the tides. I would hope, since everything else was pretty close to perfection, that we were simply unlucky.

Es un lugar tranquilo, con una recepción mística, te reciben con incienso y copal, es una combinación de tradición Maya con el confort de un hotel boutique, donde puedes simplemente relajarte y disfrutar del mar y la playa, con seguridad y personal altamente calificado para cuidar del más mínimo detalle. Muy recomendable para un fin de semana romántico y a todo lujo. La comida es increíble y para todos los gustos.

Had a lovely stay at the Belmond Maroma. A quiet and relaxing hotel with a fantastic spa area. Also has bikes and tennis courts if you fancy some activity. Great beach access and restaurant in a beautiful setting looking out to sea. Could do with some more vegetarian or vegan options. Great staff as well!

First : we are at the Riviera Maya for the tenth time, coming from Germany. This hotel is different to most of the others in this area. It is not as large as the hotels we visited in the last years. It's private, with much comfort. Nice to relax, no TV in the room, enough place to live in calm and private atmosphere. The rooms are clean, big bathrooms with separate toilet and separate shower. The personal is very friendly, specially at the bar and on the beach. The white strand is one of the best at this part of the coast with nice sunbeds. Breakfast was included, no buffet, but a la carte - real good quality. Dinner, wine is for extra charge -- most real expensive. Our only negative experience was on the last day. At our arrival Karla, the lady from the front desk asked for our departure time. We said 3 pm - it was no problem. One day before departure the same- everything was okay! So we told our friends to pick us up at this time. On leaving day we decided to sleep longer, enjoying the next hours at the beach till 3pm. But at 10am we got a call that we have to leave our room immediately. There is no good communication between the people at the front desk.My result: Five stars for the rooms, the stuff on the beach, in restaurants and in the bar, Five stars for the beach and the pool. Four stars for the quality of the food. One star less for the organization and communication at the reception.

Just beautiful, quiet, relaxing, great food & service. And if you go with he Love of you life just no words to describe. Freddy’s bar excellent and the huitclacotche quesadillas that la tia make for...

Beautiful, gracious, luxurious property. Intimate compared to larger hotels with loyal clientele. Our first visit after several days at Nizuc. Compared with modern Nizuc, Maroma is more laid-back...

We just spent a wonderful week at the Belmond Maroma. The beach was amazing and thhey do everything they can to keep it that way. Trucks come by to remove seaweed and sculpt the beach regularly...