“As a former housekeeper of this hotel I feel a need to tell anyone to stay far away from booking with this place, or working for them. They prioritize looks over actual cleanliness and will sooner pay for carpet cleaning than treating for the bedbugs that apparently reside in the entire building. I made it vehemently clear that there is a bed bug problem on the second floor and I was laughed at by the other employees and told to seek out other employment if I didn’t want to bring a bed bug to my new home. I also have received my paystubs late at least twice now, the owner does not care about the building or anyone in it since he owns other properties and very much plays favorites when it comes to close personal friends working for him. The general manager will not listen to a single concern without “playing devils advocate” while nothing ever actually gets fixed. They do not care about the guests or employees, only about the number of rooms they book out each night.”

“Overall wonderful experience. Very nice and clean room with complementary essentials. Very friendly and helpful staff. One of the best complimentary breakfasts I've ever had at a hotel. Super easy to drive down to the US Niagara Falls. Would definitely recommend!”