Luxurious Accommodations at Hilton Garden Inn Houston/Sugar Land in Sugar Land, Texas

Hilton Garden Inn Houston/Sugar Land

722 Bonaventure Way, Near Sugar Land Town Square, Sugar Land, TX 77479, United States

Rating

3.8

Certificate of Excellence

2018

Price Level

Rooms

202

Pets

May

Hilton Garden Inn Houston/Sugar Land, Sugar Land

Hilton Garden Inn Houston/Sugar Land

Off Highway 6, we're a mile and a half from Fort Bend Children’s Discovery Center, Houston Museum of Natural Science at Sugar Land, and baseball games at Constellation Field. Downtown Houston is 23 miles away along I-69. Our Great American Grill restaurant serves daily meals and the Pavilion Pantry is open 24 hours for drinks and snacks. Travellers can enjoy a pleasant stay in one of the 202 rooms. Services and facilities at the hotel include a restaurant, a bar, a newspaper stand, room service, a conference room and a business centre. Wireless internet access is available to guests in the public areas. Travellers can buy souvenirs at the gift shop. Those arriving in their own vehicles can leave them in the car park of the hotel. In addition, a shuttle service is offered.

Price & Availability

2 Adults, 1 Room

Travelers

Adults

Children

Rooms

Done

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Overall

Good

3.8

4 reviews

364

199

Customers Review

Cleanliness 3

Comfort 4

Condition 3.7

“Would certainly book again!!!.The rooms a very spacious and cleanliness is at top notch level. Complimentary breakfast was even delicious. A good place to stay whether individually or as a family.”

— Bobby Mathew Zachariah

“El desayuno estuvo fantástico. La habitación estuvo limpia y con mucho espacio.”

— Jorge Frias

Customers review

Overall Good, 3.8

Cleanliness 3

Comfort 4

Condition 3.7

Nik C.

Oct 27, 2022

Minha estadia neste Hilton foi INCRÍVEL, e quero dizer da gerência, recepção, serviço de limpeza e restaurante/bar no térreo etc. Eu estava lá por 2 semanas devido à mudança para o Texas da Carolina do Norte, fui tratado como família! Eu recomendo ficar aqui ... os quartos eram muito limpos e funcionários simpáticos. Eu tenho que dar um alô para, "Thomas (gerente de vendas), Casta & Brenda (BarTender & Restaurant) Jimmy (transporte etc) Chef (2 que eu conheci) e Cheyenne recepção. Vocês todos foram tão INCRÍVEIS!!! Mais uma vez, Eu definitivamente escolheria este Hilton para ficar porque eles se preocupam com seus hóspedes e farão o que puderem para garantir que sua estadia seja MARAVILHOSA e AGRADÁVEL!

Nik C.

Oct 27, 2022

My stay at this Hilton was AWESOME, and I mean from Management, Front Desk, Cleaning Serviceand the Restaurant/Bar downstairs etc.I was there for 2 weeks due to moving to Texas from North Carolina, I was treated like family!I would HIGHLY RECOMMEND STAYING HERE....rooms were very clean and friendly staff.I have to give a shout out to, "Thomas (sales manager), Casta & Brenda (BarTender & Restaurant) Jimmy (shuttle etc)Chef (2 I met) and Cheyenne front desk.You all were so AMAZING!!! Again, I would definitely choose this Hilton to stay because they care about their guest and will do what they can to make sure that your stay there is WONDERFUL and PLEASANT!BLESSINGS TO EVERYONE THERE!

Chris P

Sep 17, 2022

Bom hotel. Limpo e bem conservado. A manutenção da casa precisa de uma lista atualizada de quem fez e não saiu no início da manhã, versus bater e abrir a porta do seu quarto (no chuveiro no momento).

Steven Allbright

Sep 17, 2022

De um modo geral, um ótimo hotel, exceto pela experiência. Depois de uma viagem horrível de Brownsville com um colapso e um apartamento, eu estava ansioso para a banheira de hidromassagem. Sendo um guerreiro da estrada, sempre pergunto “você tem uma banheira de hidromassagem”? & Está funcionando? Bem, como você pode ver, não estava funcionando e não funcionava há mais de uma semana. Não tenho certeza se isso foi intencional ou apenas uma comunicação muito ruim com o hotel. De qualquer forma, eu esperava que algum serviço ao cliente superior corrigisse a situação na hora tardia.

Lesly Ordoñez

Sep 17, 2022

Excelente

Steven Allbright

Sep 15, 2022

Generally speaking a great hotel except for the experience. After a gruesome trip from Brownsville with a breakdown and flat I was looking forward to the hot tub. Being a road warrior I always ask “ do you have a hot tub”? & Is it working? Well, as you can see it wasn’t working and had not in over a week. Not sure if that was intentional or just really bad communication with the hotel. Either way I would have expected some superior customer service to rectify the situation at the late hour.

Chris P

Sep 06, 2022

Good hotel. Clean and well maintained. House keeping needs an updated list on who has and hasn't checked out in the early morning, vs knocking and opening your room door (in the shower at the time).

Bobby Mathew Zachariah

Jul 17, 2022

Certamente reservar novamente!!!.Os quartos são muito espaçosos e a limpeza está no nível superior. Café-da-manhã de cortesia foi mesmo delicioso. Um bom lugar para ficar seja individualmente ou em família.

Rai'Shonna Jelks

Jul 17, 2022

Várias coisas estavam fora! Minha reserva incluiu 4 pessoas, mas eles só tinham toalhas para 2. Com 30 semanas de gravidez, desci para pegar mais toalhas e a senhora disse para ir ao Walmart porque sua equipe de lavanderia se foi. Eram 11 horas da noite e eu tenho 3 filhos comigo! Quanto ao café da manhã, fui até a mesa e perguntei como funciona. Ela me perguntou em que quarto eu estou e me disse que eu tinha que pagar para todos nós 4 comermos “café da manhã de verdade” nos nossos poucos dias de estadia ou ficaríamos com fome. O valor que paguei por uma criança de 13 anos, 6 anos, uma criança de 1 ano e eu, poderíamos ter tido um café da manhã GOURMET REAL em outro lugar! Definitivamente foi um roubo completo. Eles tinham ovos, links de salsicha e batatas de café da manhã que eu “paguei”! Isso é comida não era tudo isso! Eu nunca vou ficar aqui novamente!

Anwar Khan

Jul 17, 2022

Eu tinha três quartos no 2º andar, 223, 225 e 227 para mim e alguns amigos por 7/2 e 7/3 por duas noites. Todos os quartos pareciam úmidos e moles, os assentos do banheiro eram duros e tinham manchas. Reclamou na recepção e eles substituíram o quarto tarde da noite após 1h. O vaso sanitário do outro quarto tinha uma mancha horrível e nenhuma criança de exaustão tenta evitar o banheiro porque espalha o cheiro no quarto, eles preferem ir ao saguão principal para o banheiro. O ar condicionado era horrível, conversei com a recepção e a garota me disse que tem muitas reclamações, mas a gerência não está fazendo muito e este é seu último dia de trabalho. Na manhã seguinte, conversei com a senhora, ela disse que é assistente da manjedoura, explique que o ar condicionado tem algum tipo de sensor de movimento e é uma viagem se não houver movimento no quarto ??? Perguntei a ela se dormimos na cama como no mundo podemos continuar em movimento ??? Ela foi muito arrogante e sem empatia ela passou um cartão de visita e disse que ligou para este número. Limpando o quarto e o banheiro, ela disse que pode ser um mal-entendido com o serviço de quarto e parece que foi nossa culpa. Até pagamos o café da manhã. Esta é apenas uma atualização do motel Roadway inn. Não recomendo de forma alguma.

Leah Green

Jul 17, 2022

O prédio tem cheiro de gás. O cheiro é muito forte ao entrar no prédio. Quando entrei no quarto, cheirava a urina. O cheiro vem do ar condicionado. Não há água quente para o chuveiro. A cafeteira Kerig no quarto parece nojenta que não está limpa desde que foi colocada no quarto. Ao entrar em contato com a recepção, ela não sugeriu nada para acomodar essas quedas curtas. Não tenho certeza se o banheiro foi bem limpo. Há pouco ou nenhum tecido no rolo à chegada. Este é o pior Hilton que já fiquei.

Rai'Shonna Jelks

Jul 17, 2022

Multiple things were off! My reservation included 4 people but they only had towels for 2. At 30 weeks pregnant, I went downstairs to get more towels and the lady said go to Walmart because her staff for laundry is gone. It was 11 o’clock at night and I have 3 kids with me! As far as breakfast, I went to the desk and asked how it works. She asked me what room I’m in and told me I had to pay for all 4 of us to eat “real breakfast “ for our few days of staying or we’d be hungry. The amount I paid for a 13 Yr old, 6 Yr old, a 1 Yrold and I , we could have had a REAL GOURMET breakfast elsewhere! Definitely was a complete rip off. They had eggs, sausage links and breakfast potatoes that I “paid for”! That’s food wasn’t all that AT ALL! I will NEVER stay here again!

Bobby Mathew Zachariah

Jul 17, 2022

Would certainly book again!!!.The rooms a very spacious and cleanliness is at top notch level. Complimentary breakfast was even delicious. A good place to stay whether individually or as a family.

Anwar Khan

Jul 07, 2022

I had three room on 2nd floor, 223, 225 and 227 for myself and some friends for 7/2 and 7/3 for two nights. All rooms felt damp and mushy, bathroom seats were crusty and have stains. Complained to front desk and they replaced the room late night after 1 am. The other room’s toilet bowl had an awful stain and no exhaust kids try to avoid bathroom coz it’s spread the smell at room, they rather go to main lobby for restroom. Air conditioning was awful, I have talked to the front desk and girl told me that she have lot of complaints but management is not doing much and this is her last day at work. Next morning I talked to lady she said she is assistant manger explain that air conditioning have some kind of motion sensor and it’s trip if no motion in room ??? I asked her if we fall a sleep on bed how in world we can keep moving ??? She was very arrogant and no empathy she pass a visiting card and said said call this number. Cleaning the room and bathroom she said it may be misunderstanding with room service and sounds like it was our fault. We even pay for breakfast. This is just an upgrade of Roadway inn motel. Not recommend at all.

Leah Green

Jun 26, 2022

The building has a gas smell. The smell is very strong when entering the building. When I entered the room it smells like urine. The smell is coming from air conditioner. There is no hot water for the shower. The Kerig coffee maker in room just disgusting looks like it’s hasn’t been clean since it was placed in the room. When contacted front desk she did not suggest anything to accommodate these short falls. I’m not sure the bathroom was cleaned well. There is little to no tissue on the roll upon arrival.This is the worst Hilton I ever stayed at.

Joy J

Jun 17, 2022

Quarto era visualmente bom, mas são necessárias melhorias na arrumação. Roupas do ocupante anterior deixadas no armário. A mesa lateral estava empoeirada. Era necessária manutenção no banheiro do quarto 517. A porta do banheiro não travava. A porta do chuveiro parecia se mover um pouco durante o banho ou não estava bem vedada. Isso resultou em muita água no chão. As paredes eram finas. Podíamos ouvir alguém falando ou gritando. Eles eram como 3 quartos com a porta fechada.

Joy J

Jun 17, 2022

Room was visually nice, but improvements needed on housekeeping. Clothing from previous occupant left in the closet. Side table was dusty. Maintenance was needed in the bathroom in room 517. Door to bathroom did not latch. Shower door appeared to either move a little during a shower or was not sealed well. This resulted in a lot of water on the floor. Walls were thin. We could hear someone talking or yelling. They were like 3 rooms down with their door closed.

Magdaleno Riquejo

Nov 17, 2021

Yo recomiendo la atención magnífica del personal de este hotel incluyendo al Manager y su sabroso almuerzo

Edna Cueto

Nov 17, 2019

Ideal para irvde trabajo. Muy accesible a restaurantes y cenrros comerciales

Hugo Antonio Rodriguez Moreno

Nov 17, 2019

Sus instalaciones muy bien Su gente muy atenta y amables todos con su sonrisa.... Los felicitó

Leslie Dedrick

Nov 17, 2018

Habitacione esta bien limpia y muy bonito hotel. Comida esta muy rico tambien.

Jorge Frias

Nov 17, 2018

El desayuno estuvo fantástico. La habitación estuvo limpia y con mucho espacio.

Elio Cardozo

Nov 17, 2017

Las habitaciones son terribles huelen a humedad la atencion nada que ver y de verdad mi experiencia horrible no se lo recomiendo a nadie y menos p lo que vale la noche

Anahí Ofelia Velázquez Peña

Nov 17, 2017

La ubicación del hotel es perfecta si quieres hospedarse en Sudar Land. Las habitaciones están limpias y cómodas, perfectas para un viaje de negocios. El servicio fue regular, le daría 3 estrellas. Pienso que el bar del hotel es muy pequeño y la alberca es regular.

Ambassador528050

Road Trip with Friends

Staff and accommodations was excellent. Very clean and quiet. Restaurant was clean and the food was tasteful and warm. Staff in the restaurant were attentive to our needs. Front desk staff met us...

Richard V

Sugarland TX Hilton Garden Inn

We traveled with a large group for a sporting event. The staff was able to deliver a great breakfast for a very large crowd, as there were other teams there also. The staff was very friendly and...

David R

Hilton Garden Inn Sugar Land

Excellent hotel. Spotless and quiet. Great service. The rooms are large and very clean. Location is very convenient with multiple restaurants nearby. Check was easy and fast and hotel has ample...

Olivia L

Good stay

The hotel was nice and clean. Reception staff and breakfast staff were great. Minor set backs, air conditioner wasnât working when we got there but was fixed right away. Two other set backs...

Seaside036229560021

Great Stay.

Clean hotel and safety precautions were in place. More emphasis need to be placed on mask wearing. But overall a good clean hotel. Front seat receptionist could have been a little more friendly but...

trike2017

Trip ruined untrained reservation employee

Softball tournament was postponed for one day for my daughterâs team due to weather. Called to check options on canceling portion of reservation. After telling representative 3 times not to make a...

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