Experience Comfort and Convenience at Embassy Suites by Hilton Phoenix Downtown North

Ezra Murphy

Apr 10, 2023

5

This hotel is in close location to the airport (about a fifteen minute drive) and downtown (took us about 12 minutes to get to Footprint Center). The plaza area outside of the hotel is well decorated and the surrounding area felt relatively safe. The hotel does have an attached self-parking garage (although not free). The lobby and main areas of the hotel were well kept and clean. Our room was the perfect size for two adults, with a comfortable bed, a clean bathroom, and large windows with a decent view. We were also provided a small welcome package in the room with waters and a few snacks. The main lobby has a restaurant and a mini convenience store. They had a large selection for free breakfast in the morning and even had a made-to-order option which was great. The indoor pool is a decent size and had perfect water temperature. We were disappointed that there was no hot-tub/spa. Unfortunately, after swimming, we realized that there was no hot water in our sink/shower and so we were not able to clean off . However, the front desk were very friendly and immediately started working to resolve the issue (the entire hotel was impacted by the lack of hot water). Anyway, when we went to check out, the front desk clerk was quick to give us a discount due to the inconvenience which I thought was incredibly thoughtful! My only grievance is that they charge $28 a day to utilize the self-parking garage. This is an astronomical parking fee per day, especially for those who stay for multiple nights. If they are going to charge at all, it should just be a one time fee. However, I would highly recommend this location for anyone staying in Phoenix and looking for something that's ideal location wise, affordable, and comfortable!

Ryan Artz

Apr 06, 2023

2

Firstly, the hotel is incredibly nice. I loved the breakfast and free bacon. What a great experience. The staff was accommodating and very friendly and the location is exceptional. There were two issues that surprised me since it was so expensive - the bed was very uncomfortable and I didn’t have hot water in the mornings. The bed was strange, most embassy suites have top of the line luxury style beds. These ones were obnoxiously firm and I couldn’t lay in one position for very long without it hurting. It needs a pad or something to help give it some cushion. The hot water problem was puzzling. I’ve only ever had this happen to me at a econolodge. I had to put off showering a couple of times due to there being no hot water, which given that I’m here for work that’s less than optimal. I would come back, but I’d be hesitant to spend too much. Dropping another star off the review after seeing my receipt. They never applied my corporate parking rate to my bill so the hotel became exponentially higher in cost.

Lisa Crymes

Mar 15, 2023

5

I recently had the pleasure of staying at a hotel in Phoenix, and I must say that my experience was truly exceptional. From the moment I arrived, I was impressed with the cleanliness and well-maintained condition of the rooms. The attention to detail was evident, and it was clear that the staff took great pride in providing a comfortable and welcoming environment for their guests. Speaking of the staff, I found them to be incredibly friendly and accommodating. They went out of their way to make sure that I had everything I needed and were always available to answer any questions I had. It was refreshing to see such a high level of customer service, and it really made my stay that much more enjoyable. One of the highlights of my stay was the bar, where I enjoyed some truly delicious food. The menu was varied and offered a great selection of options, from classic comfort food to more gourmet dishes. The quality of the food was excellent, and I found myself looking forward to returning to the bar each night to see what new culinary delights were on offer. Finally, the location of the hotel was truly fantastic. It was situated in a great area of Phoenix, close to many local attractions and amenities. Whether I was looking to explore the city or just relax and unwind, there was always something to do or see in the vicinity. Overall, my experience at this hotel was nothing short of exceptional. From the clean and comfortable rooms to the friendly staff and delicious food, everything was top-notch. I would highly recommend this hotel to anyone looking for a great place to stay in Phoenix

keishaa N

Dec 09, 2022

4

Spent one night here and the lobby is beautiful. Very spacious lobby. The rooms are a bit outdated and dark. There isn’t enough lighting from the lamps. The sheets were stained and there was some sort of splatter on the furniture which was not cleaned. I paid a little over $200 for one night and I would expect it to be cleaner. However, Beds are very comfortable, rooms are quiet even though our room was located next to the street, loved the small balcony, and the breakfast was delicious.

Justin Garner

Nov 06, 2022

5

Convenient location for where I needed to go. Hotel staff were friendly, attentive and professional. The room was large, clean and appropriately furnished. The bed has to be the most comfortable hotel bed I've had in a while. Food and drinks in the lobby were good, and breakfast in the morning was good. Next time I'm in Phoenix I'll be sure to return here.

Zoltan M

Professional service, great location, excellent experience overall

5

There were no significant issues or problems. The only insignificant issue was that on my first morning the person bringing the plates slept in a bit (I had to go very early so I was there at the...

doogan747

Exceptional hotel. Clean and super friendly.

5

I would highly recommend this hotel to anyone. I was really impressed with the size, the amenities, the price and the elevators are fun inside the hotel. Large comfortable rooms. It was really clean...

Marisol C

Not a good place for children

3

We had a very aggressive man trying to knock down our door at 5am shouting some very the eating language. It was the room where my 2 year older was staying. He eventually realized it was the wrong...

Embassy Suites by Hilton Phoenix Downtown North, Phoenix

Embassy Suites by Hilton Phoenix Downtown North

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