“I have to start by saying that we had great time at this resort. I will explain however why they only get 3 stars instead of 5Super: - Nabeel at the reception is amazing! He will make it his persona task if you ask for anything. Great customer service. I would totally hire him if he wasn’t in Marrakech. - Ibtesam/Betty is just a model employee. She is lovely, polite, and loves to help. She would even work extra hours to make sure the guests are having fun - the manger is Tunisian and a wonderful guy. He came to solve issues personally to make sure we were happy with our stay. He is very present and helps even in the restaurant when he is neededPros: - the facility is beautiful in every way. The design is amazing and every thing is super clean! - the staff is wonderful and very helpful. They are always nice, professional, ready, and really go out of your way to help the guests - pools are great - plenty of activities. We stayed for 5 days and never left the resort. We were never bored. They bring live shows that are entertaining - great Halloween party that was not expected in Morocco at all. They really went about. The staff was in costume, the food was made to look scary, and fun decorations - rooms are spacious and prepared for all you needCons: - they have some guy that does a show supposedly entertaining the guests. He speaks into a very loud microphone during dinner (playing a game). He is very ANNOYING! He ruins the relaxing and classy atmosphere they set up for dinner. They have a nice garden with fire throughout the seating area. It’s very nice. Then you have this NOT FUNNY man ruining it for you. This goes on for over an hour and half. And that happened 3 nights out of our stay. The first night we said it’s fine because it’s 1 night. But over and over and over. He became the worst part of our stay - the heated pool is great and supposed to be for adults only. We went to this resort for our anniversary and specifically because they said there is a pool for adults only. That was not true. When we asked, the staff was very helpful and tried to apply the rule. However, guests started yelling at the staff and stayed anyway. Again, that was every single day. It’s a small pool so the noise level was unbearable. Even though there is a pool for kids with fun water slides and games - the place was not prepared for the busyness during our stay. Long lines at the restaurant. It’s just not realistic to stand in a line for 30 min to get some food, especially for an all inclusive resort. So this happened often. Later during our stay, they fixed the issue by bringing extra staff and setting up more tables. So that was good on their part.In general, we would go again and give them another chance to redeem themselves.”

“A lovely all inclusive resort Lovely food, great staff, and relaxed atmosphere And easy access to wonderful Marrakech”