Experience Luxury and Adventure at Reina Roja Hotel in Playa del Carmen, Riviera Maya & Cozumel Island Mexico

Aline Mai

Mar 24, 2022

4

Gostei do hotel, única coisa que não gostei foi que os quartos são muito escuros, a piscina no terraço é baixa, mas o atendimento e a limpeza são excelentes. O café da manhã é no estilo americano, entãonão espere coisa leve...(ovos, bacon, empanado...)

Leslie roman

Mar 10, 2022

1

No lo recomiendo, ya que tenían falta de personal. No realizan el servicio de habitación aunque dejes indicado. Tenía que pedir las cosas y las llevaba el vigilante. Cortan el agua a la media noche y hasta las 7 la reanudaban. Ha y mi compañera de viaje encontró una chinche en su almohada. Asco! Solo es un hotel con buena ubicacion. Pesimo.

Sole Bario

Mar 03, 2022

5

No fui al hotel, quiero comentar sobre su cafetería “Barista” a la cuál puedes ir sin estar hospedado. El café es excelente, de los más ricos que probé en Playa del Carmen. Y el pastel de chocolate muy bueno. El personal es muy amable

Laura Erendira Salcedo Rivas

Feb 24, 2022

1

No hay agua caliente, te quejas y no hacen nada 🙄 pésimo 0 recomendado, pedí hablar con el gerente 2 días seguidos y jamás se presentó . El día que tenía que tomar mi vuelo duraronmás de una hora para prender el calentador de agua y súper groseros jamás en mi vida regreso

Rina Alex

Feb 24, 2022

1

A lot of huge cucarachas in the room! In the bottom of the shower! They stole pictures from Mexico city and did not return! Terrible place! No stars! At all!!!

Christopher Hongosh

Feb 08, 2022

2

It's okay but trashy, if you're on a budget. Front desk is rude - everytime you ask for a key they will give you a replacement that doesn't work so you have to go down twice, or 3 times. Kinda smells like mold in the room. You can hear everything in the halls. Expensive resort fee for a bad breakfast and beer, but only for 2 people per room.

Josue Polanco

Feb 08, 2022

5

Beautiful design. The rooftop is the main attraction, highly recommend getting a cocktail and dancing the night away

Carlos Ivan

Feb 07, 2022

3

Nice location!! I got the package breakfast and beer included which it was pretty decent. You only get one key per room. It was raining for two days and the roof was leaking water

Milos Ognjenovic

Jan 25, 2022

1

Oh God, if I could, I would give it -5. Our room key didn’t work so we had to go up and down over 20 times in our 5 days stay (as if that’s something that cannot be fixed or replaced). We got the room on the side of the hotel that’s close to Senor Frogs and it’s impossible to fall asleep before 2 am, which is when they stop with “music”. Once we complained at the reception they told us, and I quote: we thought you won’t mind, most of our guests don’t come back to the hotel in the evening before 2 anyways, they’re all party goers. Insane. We got a different room, where the bathroom smelled so freaking bad, man, it was insane. All in all, hotel has a nice concept but no one’s taking care of it, management is doing a horrible job, it looks way older than it is. Also, most employees were quite rude to us, like every time I asked to open the garage for us, the guy at the reception would roll his eyes, crazy. It was a very very VERY disappointing experience. stay away from this place

Antonio Zarate Alcalde

Jan 24, 2022

3

Hotel dizque Boutique. Descuidado. Mal mantenido, ruidoso. Lo excepcional es la ubicación, a media cuadra de la 5ta avenida. Deplorable el "bufete" del desayuno. Festival gay en el roof guarden Los domingos.

Coral Diaz

Jan 24, 2022

1

Mucho ruido por la noche insoportable con la música los borrachos etc ,ponen el hilo musical todo el día y es insoportable. La piscina es un charco solo te mojas los tobillos ,el mantenimiento es el ninguno todo roto y descuidado.El desayuno pico variado y la fruta no sabe a nada . No lo aconsejo.Busca otra cosa

Luis Fernando Delgado Esparza

Jan 24, 2022

2

Lamentables las condiciones del hotel: un elevador fuera de servicio, el otro asqueroso, sanitario de la habitación sin funcionar y el personal sin capacidad de arreglarlo, cero acogedora la actitud de la gente de recepción. Las instalaciones tienen el potencial de dar mas.

Paolo Kastelec

Jan 24, 2022

4

Good location in Playa just off 5th but not as noisy . Industrial look, quite fun but need a bit of TLC . Good wifi everywhere and spacious bathrooms but water pressure sometimes is no existent. Here with friends and RR is a good base

Michael Polec

Jan 15, 2022

5

Loved my stay here. It delivered the experience needed for my time in Playa. I heard about what to expect but this place delivered way more. Staff was very accommodating, and such a friendly bunches of people. Daily breakfast and open bar added to my overall experience. No to mention the rooftop pool and the occasional exceptional DJ stepping up to play a day set. Everything about my room was perfect, ignore the loud music outside till late hours that was expected. I found myself unbothered throughout my stay and when in need accommodated. I would gladly stay here again. It made my trip.

Nef B

Dec 24, 2021

5

Me encanta este Hotel, precios solidarios. Open Bar al hospedarte e incluye desayuno. Roof top lo amo, fiestas los fines de semana... Recomiendo al 💯

David Morales

Dec 24, 2021

5

muy buen servicio. quizás solo resolver lo de las cerraduras. yo me quedé en la 115 y presenta problemas para abrir. excelente el roof top y la barra libre. buen ambiente de música e iluminación perfecta.

Jorge Camacho Ruendes

Nov 24, 2021

1

Once my travel plans changed, I contacted the hotel to cancel my reservation and get my money back. After multiple text messages, I was informed that they did not know how to process a refund. So, they know how to charge a credit card but don’t know how to process a refund?

Márcia Ferracini

Oct 12, 2021

4

O hotel é ótimo, tem uma decoração sensual e moderna. A localização é perfeita, apenas 1 quadra da 5a. Avenida. Os funcionários são muito gentis e atenciosos. O quarto é bastante amplo com espelhos enormes, um armário que atende muito bem para guardar os pertences, banheiro espaçoso e com uma ducha maravilhosa...as toalhas bem fofinhas... O café da manhã é quase um almoço, bem no estilo americano, com ovos mexidos, legumes, carnes, tortilhas...mas sem variação dos itens... todos os dias serviram suco de laranja, mesmas frutas, queijo branco, presunto, pão de forma...mas achei muito bom. O terraço do hotel é lindo com uma piscina longa, tipo espelho d'água, rasa...tem bar e você pode incluir na diária bebida liberada, o que é ótimo. O estacionamento é bom, mas as vagas são estreitas e com colunas que dificultam manobrar. Gostei bastante do hotel e recomendo.

Priscila Formaio

Oct 12, 2021

5

Localização excelente, piscina da cobertura muito boa com direito a algumas festas. Hotel com uma proposta bem diferente e com bar/balada na entrada. Preço excelente e perto de tudo, vale ir no WalMart para comprar água, comidinhas e etc mais barato, mas no quarto tem café e água de cortesia. Cama muito gostosa, elevador meio antigo e pequeno mas o suficiente para o local. Atendentes muito simpáticos e com boas dicas. O chuveiro não é muito bom, a temperatura oscilava bastante mas dá pra encarar numa boa.

Vinicius Schneider

Oct 12, 2021

2

Ambiente insalubre, atendente ridícula. Entrei informando que queria conhecer o local para quem sabe numa próxima viagem e a atendente não deu a mínima nem mostrou nada para nós. Lobby clautrofóbico, parece mofado...

Marília Freire

Oct 12, 2021

5

Hotel super diferente e bem localizado em Playa Del Carmem. Novo, confortável e moderno. Limpo e com ótimo atendimento.

Marco Lobo

Oct 12, 2021

1

Ruim atendimento e muito barulho no Quarto. Não recomendo o hotel

Gisele Balesteros Silva

Oct 12, 2021

4

Cheguei morrendo de calor e o chuveiro estava entupido, deu a impressão que não há manutenção. A garagem também é bem ruim. Fora isso, tudo muito bom: localização, atendimento, estrutura. Amei a piscina no rooftop!

Josimara Vaciloto

Oct 12, 2021

3

Hotel descontraído com decoração temática,o quarto é espaçoso mas o banheiro não tem boa ventilação,café da manhã é muito fraco e a localização é ótima

Martin Cortés (Martinete77)

Oct 05, 2021

3

Un hotel sencillo pero bonito, exclusivo para adultos por la ambientación temática que manejan en sus habitaciones, en temporada baja puedes descansar cómodamente en su terraza que hay en la azotea.

percy Smith

Sep 21, 2021

5

La Arquitectura de este hotel es única,hotel con toque de misticismo y Chic , la decoraciones de la habitaciones muy cool , su rooftop está padrisimo, la música ambientada , la verdad muy bonito hotel

Alfredo GM Solís (Jaguar)

Sep 12, 2021

1

Suubicación es lo único bueno, la comida es pésima, su supuesta barra libre es hasta las 6 de la tarde y sólo dan cerveza o vino tinto o blanco de muy mala calidad, su terraza/alberca es muy mala, desde que llegamos nos dijeron que si nos robaban nuestras cosas el personal que trabajaba ahí no se hacían responsables (te hacen firmar un papel de conformidad). Nos despertaron el Domingo muy temprano porque se les ocurrió hacer reparaciones con martillo y taladro en una habitación cercana

Roberto Hernandez

Sep 12, 2021

5

Excelente hotel. De los mejores de Playa del Carmen con temática única, divertida y sensual. Una vez que lo visitas no querrás salir!!

Leonel Magarello

Sep 12, 2021

5

Un lugar confortante en el corazón de playa del Carmen. Muy cómodo y la atención es fabulosa. Recomiendo este lugar para toda la comida

Martin k

Sep 12, 2021

1

Be careful they charge you more once you want to check in. Terrible breakfast

Hank Rafalski

Sep 12, 2021

5

Very quirky very unique extremely nice people and very clean

Dana kreis

Aug 18, 2021

1

Unfortunately you have to give a star to write a rating, the hotel doesn't even deserve a star. The hotel was booked and paid for through Tui. When we got there they wanted us to pay 300 US dollars in cash, for an all-inclusive offer which we didn't booked or wanted, but which has been part of every room recently. Our travel agent did not know anything about it and we were not made aware of it when booking. The staff was unfriendly and not cooperative, they threatened to kick us out if the money wasn't paid. After three days of discussions we decided to check out ourselves. Pure rip off from the hotel, 300 $ for a small breakfast and a bit of beer and wine on the roof terrace. We only wanted the room without extras, as booked. I can only advise everyone against booking the hotel.

Julio Bezerra

Aug 12, 2021

5

Hotel excelente, day use vale muito a pena também!

Carmen Baca Villafaña

Aug 12, 2021

5

Magnífica experiencia. El lugar es muy agradable. Buena atención, desayuno muy rico y basto. La alberca deliciosa. Sugerimos una televisión en el área de la alberca. Porque había partidos que noshubiera gustado ver. Pero excelente. Muy afrodisíaco!

Carlos Gc

Aug 12, 2021

4

Me gusto bastante el concepto del hotel. Tiene un toque místico y tiene una muy buena ubicación. A pesar de ser un hotel algo viejo, me fui contento y disfrute la experiencia así como su barra libre de cerveza en el roof. Si a este hotel le invierten un poco mas podría volver a ser un top de playa del carmen. Volveré pronto.

Martin

Aug 12, 2021

1

We end up paying almost double the price. On hostelworld it shows 3 nights 2 rooms is 327 usd.after bookining it shows price to pay on arrival is 472usd.hostelworld says it is 194 dollars tax in that price. That makes no sense at all as it shows 19%tax is not include and 194 is almost 60%tax. Not the End of paying more, on site they charge 11usd per person per night on top so that was another 66usd.hotel was not very cooperative. Don't book here for that money you get something decent.

Bruno Siqueira

Jul 27, 2021

5

Good hotel! Good employees and specially Pedro, he is amazing!

Adriana Vargas

Jul 12, 2021

2

Buena ubicación y la mayoría de los trabajadores fueron amables. Sin embargo, se requiere pagar un impuesto de 230 pesos por persona por noche. También nos cobraron 100 pesos extra por noche por dejar el auto en el estacionamiento. Tampoco nos informaron al llegar, que para que limpiarán nuestra habitación teníamos que colocar un anuncio en la puerta. En general, a las instalaciones les hace falta mantenimiento.

Jamie Diamond

Jun 05, 2021

5

You can check into another plane of existence when you check into the Reina Roja, Playa Del Carmen. Located directly in the city center you can taste the local culture and access the amenities you need. Astonishing dark themed architecture, resplendent english speaking staff, decent pool, action packed rooftop and dazzling room design will make your holiday resplendent. Check it out.

Michelle G

Apr 06, 2021

5

I didn't go inside but me an my friends hung out outdoors an chatted while we waited for our ride an i can say this place looked interesting. Kinda had Amsterdam's red light district feel. The architectural feel was pretty cool. It was Something that I never seen before an i appreciated the Artsy side, there was also piping and plants. Red lights, with mannequins demonstrating sexual/ dominatrix or role play posing while wearing different outfits... Not naked or private parts diplaysled from what i could see. An that was just the lobby area. There was a nice worker that greeted us an told us a little about the place. It seemed like a unique spot if you're open to it.

juan bailon

Mar 29, 2021

4

Strange hotel. However the rooftop swimming pool is great. Food is average. Place is nice and clean.

Amanda Hassid

Feb 12, 2021

2

Stayed here for several days. My experience was initially quite positive! Room is nothing special but nice and the redlight theme is cool. The rooftop pool area is rather mediocre with an extremely shallow pool that no one bothered to get into. Its a nice location which is a plus, make sure to request a room away from the street noise so you can sleep at night. Having said this, they would not let my friend visit the room to hang out with me for 5 min! This after having paid hundreds of dollars and having spent over a week at their hotel. The service Score is a 0. That’s all.

Sunshine27237344536

Watch out for hidden charges

1

This experience overall is a scam. They show really low prices however once you check in they let you know that there is an extra charge of $11 per person for the use of the beach club ( which we...

Avztrakt

Last Time

2

I have been to this hotel 4 time, although only wrote a review for it the first time. My first visit was in 2016 and the last one was at the end of 2020, however I cannot believe how different the...

brianmJ2394NM

Reina Roja - Exceptional Service

5

I originally intended to stay at the Reina Roja hotel in PDC for one week but enjoyed it so much, that I stayed for a whole month. In fact, I have just booked to return again. To review the hotel...

Reina Roja, Playa del Carmen

Reina Roja

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Reina Roja, Playa del Carmen

Reina Roja

Price & Availability

Travelers

Select your room

Deluxe King Room ·

Standard Room ·

Deluxe Double Room ·

Deluxe King Room ·

Standard King Room ·

Standard Double or Twin Room ·

Junior Suite ·

Superior Double Room ·

Junior King Suite ·

Junior Suite ·

Superior Single Room (with View) ·

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Standard King Suite ·

Standard Suite ·

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