“As a lifetime Gold member who has been Platinum for several years as well, this was quite possibly the worst hotel experience I ever had. It began with having to wait over 30 minutes to check in because only one person was working the front desk and they were in no hurry. I was then told they didn't have any King rooms left, although that's what I reserved and I had checked in on the app the day before arrival. Instead of the King room, I received an ADA room with a queen bed, which was not one of the rooms under renovation and was the quality of a room at Motel 6. The next morning (at 4:00 am), there was no hot water which made the stay even less enjoyable. I can live with a queen bed, mind you, but it's about the fact that I didn't get what I reserved. To me, that's the point in making the reservation and selecting your room at that time. I don't understand the point of "checking in" early on the app and getting a mobile key if you still have to stand in line, nor can I understand how a room I reserved would not be available if I reserved it and checked in early. Marriott customer service was not helpful and offered me 7,000 points - all for a hotel that costs over $200 a night and over 40,000 points to reserve a room at. Since I'm lifetime Gold, I have absolutely no reason to remain loyal to Marriott and will happily shop for the best prices when making future travel. Best advice is to find another option instead of this hotel.”

“A welcoming, friendly and amazing check in experience. Top notch Front Desk Agent! Great location. Our room was a bit dated, torn/loose carpet, hair and debris on the kitchen and bathroom floor. I decided I’d just let that go, no big deal…I’d wear my sandals and bleach wipe the toilet. But….pulling back the blanket to discover an array of hair was just gross and unacceptable. Yeech! The night auditor was kind and provided new, fresh sheets and pillow cases. Housekeeping Management must stress the importance of how to train their staff on room cleanliness. Why do I know this is important, I worked as the Director of Sales for 15 years at the Residence Inn. This was not Marriott Guest Service!”