Sleep Inn Billy Graham Parkway

Kristina Peterson

Nov 21, 2022

2

I was surprisingly disappointed. The location is utterly fantastic, just moments from the interstate. The hotel itself left lots to be desired. If you're looking for a safe and quick super cheap stay, this is definitely your place. If you're looking for a clean and comfortable spot- I would look elsewhere. Check-in was fine, front desk attendant friendly and quick. The elevator has a limit of two people or a small family. We walked intp our room on the second floor and were hit with a strong smell of some sort of cleaner (maybe an ammonia?) It was so strong it gave me a headache... I had to breath into my pillow to fall asleep because it was just so strong. I would have asked for a different room, but we were weary travelers and didn't want to mess with it. The walls were truly filthy... Like dirt and stains and in desperate need of a deep clean. Even the comforters were stained... And the floor in need of a deep vacuuming. Maybe it was just our room, but it just really needed some serious work. The breakfast was adequate with an assortment of bagels/muffins/pastries, sausage and eggs, cereals, waffle maker. Pretty typical for this type of hotel. So to recap, if you need a quick and cheap stay- yes. If you're looking for comfy and clean, not so much.

Tamara Watkins

Nov 18, 2022

1

I definitely wouldn’t recommend this hotel. Rude front desk employee Roxanne. My bf and I stayed at the hotel with our dog. Paid pet fee of $25 at check in. The next day before checkout I received a call from my bf that she was accusing us of not paying pet fee when the transaction was on my debit card. I call the hotel the front desk employee got smart with me and accused me of lying. Got off work to come solve problem…. Her attitude was worst in person. Went to my room and got a call from the front desk manager saying she see where we paid and she is new. Young lady is definitely not new. A lot of games and lies between the employee. Young lady never apologized. Next day same young lady Roxanne doing housekeeping. Asked her for clean towels she brushed us off and had to go downstairs to front desk to get them myself. On our 5th day of staying the young lady was working at the front desk again. As a Diamond member I always get a late checkout at 1. Young lady called up to my room at 12:30 and said I need to get out if I’m not paying now. Her attitude is very nasty and unacceptable. Complained on her twice and all the manager said was she will talk to her. Lies. I was informed the 6th day of staying that I was on the Do Not Rent list. And why is that? Because I’m complaining on staff. All this behavior is unacceptable and definitely a problem when I’m spending my money. Customer service was not met. Very disappointing and worst experience. Contacted corporate and they said the General manager would be in contact. Still no word from them. Definitely wouldn’t give them any more of my money . And General manager needs to contact me before I contact Better Business Bureau.

Carmesha Sanders

Nov 15, 2022

1

Unless you don’t plan on being in your hotel at all and don’t mind a trashy hotel this is the place for you. The place is so out of date and need a major renovation. Trust me the pictures are nothing like the hotel you’re going to get staying here so please don’t be fooled. Notice they didn’t post a picture of the bathroom in any of the photos.The bathroom is so small only one person can fit in at a time. There is only a stand up shower that’s also small almost too small for one person. My first room had bugs in the room, but Mrs. Sabrina(the best the experience I had at the hotel such sweet woman) moved me to another room. Unfortunately, the hotel need a major upgrade because the person who stayed above me shower leaked into my shower( I know disgusting right). The person was moved luckily but still that should not have been an issue. I definitely recommend wearing shoes in the shower and on the carpet. I can tell the floors don’t get vacuumed or shampooed enough to be able to walk on even with socks. The rooms may say no smoking but they smell like smoke. This place was just a huge no for me.

Robert Farrell

Oct 19, 2022

1

The rooms were dirty, smelled like smoke (hallways too), carpet was gross (couldn't walk on it barefoot), hair pins and clips from previous guests were on the floor which indicates the room wasn't vacuumed. Overall nasty room. Felt like I was on a weekend bachelor trip. Only positive was the staff....very accommodating and pleasant to deal with. Stay away.

monica krzizike

Sep 27, 2022

4

I was put up at the Sleep Inn by my airline after missing my connecting flight d/t airline issues. Let me say that I had started my experience very teary because I just wanted to get home! Sabrina at the front desk was so kind when she answered to phone, and when I arrived she was just as wonderful: kind, empathetic, and positive. The entrance and hallways look "iffy," but the room was wonderful: clean, tastefully decorated, and the beds and pillows were so comfortable. I looked up the prices on this place and was surprised at the affordability. I wish that I could have stayed in bed, and wish I'd had an opportunity to try the breakfast, but I had to be up at 3am to return to the airport. So, for all four hours that I had for sleep, it was great! This place was a silver lining in travel my travel fiasco. I would absolutely pay to stay here if I were to visit Charlotte!

Courtney C

Please upgrade ASAP

3

The hotel has potential but it was extremely dirty. The front lobby and reception area was clean. However, heading towards the rooms the carpet was dirty and there was an odor. Upon entering the room...

Maps458612

Terrible "free" shuttle service

1

I paid $91 to use the property parking while I was on vacation overseas. The "free" shuttle supposed to take to and from the airport. Quick and convenient. On the way to the airport the service was...

2121Melissa1978

Stay here if you like insects

1

The room and accommodations were adequate but--- I saw a huge roach in the hall and reported it to the staff. Then I saw an earwig in my room, and I woke up with bites on my body. I reported it to...

MsPerfection

quick overnight due to AA cancellation

4

I ended up at the property due to American Airlines cancelling a flight. Since CLT was my layover city and it was after 11 PM, I had a choice of 3 hotels. I chose the sleep inn because there was a...

222deborahs

Okay place to stay.

3

We came to this city to visit the Billy Graham Library and chose this hotel. Staff is very friendly. Rooms are a nice size. Wi-Fi is iffy as it kept going off on our devices. I really hate the shower...

stephanierF1027BA

Do NOT stay here

1

I will NEVER stay at this Sleep Inn or any other Sleep Inn again! When we checked in, Sabrina was rude and impatient and yelled at my husband (he was not doing anything wrong). There was excessive...

Sleep Inn Billy Graham Parkway, Charlotte

Sleep Inn Billy Graham Parkway

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Sleep Inn Billy Graham Parkway, Charlotte

Sleep Inn Billy Graham Parkway

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