“This is the worst hotel in the world. It is definitely not the hotel you want to stay at in Brussels. Their service is terrible. Their staff does not care about the guest and the management does not seem to care about any complaints. Since the day of the check in I faced many issues, the ignorance from the staff for once. I stayed for 4 days and they were the worst 4 days I have ever spent at a hotel. I complained for 4 days that they do not pick up my phones and my room phone almost never works and just rings. And the air conditioning doesn’t work. We ended up having our windows open throughout our stay to keep the room temperature low. I had ordered some food and I was not aware the hotel policy does not deliver food but I am used to a 5 star hotel bringing my food up so I called and the lady was rude and said no twice and then I said I will pay for it and the colleague turned up for a tip in less than 2 minutes. It’s a hotel that unless you pay extra all normal services are not free. They do not update the minibar and after my first night they never gave any more water in my room. And me and my partner were sick on the last night and requested some water and it took them one hour at 5am in the morning to tell me they require cash because they cannot seem to locate a €500.00 deposit I had paid at check in. The hotel colleagues did not seem to care about that and did not provide water so I went to reception to be walked around the hotel to a closed restaurant and to be told that there is no water and I will have to wait for it to be brought to my room. The hotel staff are careless and lazy and seem to giggle at customers a lot. On my third night I went down and complained to the manager and assistant manager that my phone and AC do not work and my food is not being delivered up and that’s when I was informed of the policy of food being delivered and was given a promise for a technician to visit and check out the AC and phone and none of those promises were conducted and for the hassle I faced there were no consideration or compensations given. The hotel staff chased me for hours when their payment was due on my fourth night as I had paid for three at check in but apart from money this hotel does not care about anything. There is no exchange of service for the money and I wasn’t even given the courtesy of the same rate I was promised to extend instead I was given a much higher rate. This hotel is not worth staying or giving any business to. The staff seem to not understand English at all and do not want to help. AVOID THIS HOTEL!”

“The service here is absolutely excellent! You're barely walking through the door and they're already taking care of your every need. I've never met a friendlier staff! Rooms were large for Europe and well-maintained and have everything you need. The hotel has cabs at the ready and is also near the train stations. Tons of restaurants less than a quarter mile away.”