“We are celebrating our honeymoon and chose to pick Mexico. When we arrived to TRS Coral it was absolutely beautiful. We were greeted by a gentleman asking us if we would like a cocktail only to take us to a private area to trick us into a sales pitch. We had not even put our bags down yet or seen our room. I explained to him that we were hungry and ready to get some food first and enjoy our time. So he wrote our info down and gave us 2/25 min massages to go to this “seminar”. Once to our rooms the butler came to introduce himself. We had to schedule to eat and everything was “booked”so I was nervous we may not be able to eat. After sifting through times to make a reservation we were finally set up two days out. We also scheduled to go do hydrotherapy at the spa at 9am. We woke up the next morning and went to eat breakfast at Capricho which was not great at all. The fruit was not sweet and the eggs were under cooked. Beautiful layout though. As soon as we finished breakfast we were greeted again by the gentleman from the first day. We explained to him that we had an appt at the spa and he said “oh no don’t worry we will get you in at another time today”. We left with him and went over to palladium and was assigned to a sales agent who gave us a tour, and took us back to try and sell us on the resort that we had not yet even been able to enjoy or even see completely let alone learn our way around. We were told this would take approximately 60 minutes. This took many no’s and almost 3 1/2 hours later when we were told it takes an HOUR!! We were questioned about our finances and it was even implied that we were unable to afford their packages for membership. Initially they wanted approximately 40k for a 30 year membership with almost 15k as a down payment and the remainder financed over 4 years. After telling them no multiple times the price continued to drop and “special deals only available this week” were presented. Ultimately the price was cut down to about 11.5k with approximately 2k as a down payment. We missed lunch so we had to sit pool side to eat fries and a very underwhelming panini until dinner. We missed our hydrotherapy appointment for the day. Next day we were sort of lost because no activities were listed so we wandered the property for things to do. The resort was literally pitch black dark at 7pm with nobody around so we would we spend most of our time at the restaurant and then back to our room around 830pm. Day four we went to the spa which was great! The service was excellent and spa was beautiful. We spent about an hour in the hydrotherapy area going from the pool to the hot tub, cold pool, snow room and sauna. Unfortunately the steam room was closed which we were really looking forward to. We booked 80-minute massages with Mariano and Desi. Both were fantastic being some of the best massages we have ever experienced. With the activities being very limited we spent majority of our time in the room or on the beach. The reservations for dinner were made to sound as though the restaurants would be too full to accommodate walk ins. This was not the case. When we went to dinner generally around 6-7pm every restaurant was either completely empty or had just one or two couples inside. We would stay for up to 2 hours and never saw more than 10 couples in any restaurant during our entire trip. Our last day we went to the gym which we had went to two previous days and there was an attendant harassing me regarding my mask. Any time my mask fell just under my nose or I took it down to drink some water he was in my face telling me to put my mask on. Another lady put on a sweatshirt and as she put it on, her mask came down and the attendant went right in her face to tell her to put her mask back on before she could even get her sleeves on. We decided to go sit by the pool. Everywhere I tried to sit an attendant would come to me and tell me it was reserved. We went back to our room and that is where we spent our last day.”

“This hotel/resort exceeded all expectations. It was absolutely beautiful. I also loved that we had access to the Grand Padellum grounds as well. We loved hanging out at their sports bar as well as the coffee shop.A few things I didn't like (but do not impact my overall satisfaction) are as follows:1) Our assigned butlers were MIA. They barely did anything for us. We ended up just fendingfor ourselves. So that was a little disappointing.2) The concierge invited us to a presentation for the membership & rewards program in exchange for a credit to use at hotel. However, it was not what we expected. It was all about selling us a 18-20k membership kind of similarto like a timeshare --- 👎🥱😩. It was a waste of time.”