The Madison Hotel
1177 15th Street NorthWest, Near White House, Washington D.C., DC 20005, United States
Rating
4.3
Travelers Choice
2020
Price Level
$$$
Rooms
356
Pets
Yes
30
May
The Madison Hotel, Washington D.C.
The Madison Hotel
Located in Washington D.C. and built in 1963 this pet-friendly hotel is a 10-minute walk from the White House. It features the PostScript Restaurant. A minibar is provided in every room at The Madison Hotel. All rooms include a flat-screen cable TV and bathrooms with bathrobes. Free WiFi is available. The Madison Hotel offers a 24-hour fitness centre and in-room spa services. The business centre is also available 24-hours a day. Embassy Row is 4.8 km away while Georgetown University is 1.9 km from the hotel. The Madison is also 2 km from the Washington Monument and 5 minutes' walk from the McPherson Square subway station.
Price & Availability
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Overall
Excellent
4.3
1000 reviews
5
4
3
2
1
Customers Review
Location 5
Cleanliness 4.4
Comfort 4.3
Neighborhood 4.5
Amenities 4.1
Condition 4.3
Recomendation 78.4%
“Watch your bill and charges!
While it wasn't a horrible experience in every aspect, we are stuck in limbo waiting for a call back because they charged us for our full 3 night stay despite having paid a night upfront when we made the reservation so now we've paid for 4 nights (only destroyed 3). At the front desk they told us everyone is having this issue. How can that be allowed to continue when they know about it and they continue charging people for an extra night they've already paid? Other than that the room was fine. I wasn't impressed with the services at the front desk even before the billing issue came to light. The bell service people were aggressive and wanted to load every bag in your car which just slowed us down. I get that it's their job and they're trying to be helpful but you have to back off when people want to do things on their own.
Update: we've made multiple attempts to connect with their billing department asking to correct this issue. The front desk has assured me multiple times that we'd get a call back but a week and a half later and still nothing! When they knowingly overcharge you for an additional night that's fraud! Not only will I be disputing this with my credit card company but will also refer this matter to the attorney general's office.
There were also additional small charges every day that were on top of the nightly rate and taxes. I hope someone can figure out this scam.”
— Boyan D.
“Positives, nice decor, rooms are nice but a bit small. The staff is friendly and welcoming.
However, overall not a great experience. I made a reservation directly through their app for a room with 2 queen beds. Due to a longer then expected travel time, i checked in through the app, and I also called to confirm my reservation and to let them know of a late arrival. I get to the hotel and they give me a room with a king size bed and they told me it was basically the same thing, it's not. I was told that there was nothing else they could do except a rolling bed, one that didn't fit in the room. It was frustrating not receiving what I had reserved and not being offered a way to make up for it. It was all an unnecessary inconvenience that I tried to avoid since the beginning.”
— Luis R
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