Phone Number 8004447171
The Allegro Royal Sonesta Hotel Chicago Loop
171 West Randolph Street, Near House of Blues Chicago, Chicago, IL 60601, United States
Rating
4.3
Travelers Choice
2021
Price Level
$$$
Rooms
483
Pets
Yes
03
May

The Allegro Royal Sonesta Hotel Chicago Loop, Chicago

The Allegro Royal Sonesta Hotel Chicago Loop

Just 1 km away from the luxury shopping dining and entertainment of the famed Magnificent Mile this eco-friendly boutique hotel is located in the heart of downtown Chicago and offers state-of-the-art fitness facilities and comfortable guestrooms with contemporary amenities. Guests can relax while watching the 43-inch flat-screen LCD TV free in-room spa program and a selection of free yoga accessories is also available for use. The Allegro Royal Sonesta Hotel Chicago Loop features a fully-equipped fitness centre with contemporary equipment including a full selection of free weights balance balls and yoga mats. The property also offers full-service concierge and personal assistance services along with a complimentary evening social hour. 312 Chicago offers true Italian traditional cooking paired with an array of thoughtfully selected wine options. Bar Allegro the hotel lobby bar provides a chic place to grab a cocktail or glass of wine. Centrally located in Chicagos Theatre District this hotel is within 5 minutes walk of the luxury shops and entertainment of State Street and Grant Park. O'Hare International Airport and Midway Airport are within 27 miles of this hotel.

The Allegro Royal Sonesta Hotel Chicago Loop

Price & Availability

Overall

Excellent
4.3
1039 reviews
5
614
4
449
3
156
2
79
1
56

Customers Review

Cleanliness 4.6
Comfort 4.3
Neighborhood 4.6
Amenities 4.2
Condition 4.4
Recomendation 82.1%
“I stayed in room 804. The room next to us, closer to the direction of the elevator, had multiple people in it just talking, laughing, and having a good time. They were not yelling. They were doing everything you should be able to do in your own room. It’s now 3:45AM, and the issue is the hotel walls. They are paper thin, so you hear everything. I mean I can verbatim repeat their conversations. So, I called the front desk. I explained they were doing nothing wrong, but that due to the paper thin walls, I have not been able to sleep. He was nice. He told me no manager was available to assist, and that they are completely sold out so there’s nothing he can do. $370.39 for one night in a hotel where I can’t sleep. I’m beyond aggravated. Spoke to Ben, the Manager, and he said, “unfortunately it’s an older building and there’s nothing he can do about the noise. You did the right thing by calling (at 3:30/4:00am)” Thanks, Ben, for absolutely nothing. I will be escalating this above you since you obviously lack customer service skills.”
— Josh Garrett
“Fiquei no quarto 804. O quarto ao nosso lado, mais perto da direção do elevador, tinha várias pessoas conversando, rindo e se divertindo. Eles não estavam gritando. Eles estavam fazendo tudo que você deveria ser capaz de fazer em seu próprio quarto. Agora são 3h45, e o problema são as paredes do hotel. Eles são finos como papel, então você ouve tudo. Quer dizer, posso repetir literalmente suas conversas. Então, liguei para a recepção. Expliquei que não estavam fazendo nada de errado, mas que, devido às paredes finas como papel, não consegui dormir. Ele era legal. Ele me disse que nenhum gerente estava disponível para ajudar e que eles estão completamente esgotados, então não há nada que ele possa fazer. $ 370,39 por uma noite em um hotel onde eu não consigo dormir. Eu estou além de agravado. Falou com Ben, o gerente, e ele disse: "infelizmente é um prédio antigo e não há nada que ele possa fazer sobre o barulho. Você fez a coisa certa ao ligar (às 3h30/4h00) ”Obrigado, Ben, por absolutamente nada. Estarei escalando isso acima de você, já que obviamente você não tem habilidades de atendimento ao cliente.”
— Josh Garrett

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