Luxury Accommodations at Hilton Garden Inn Schaumburg, Illinois

N F

Oct 18, 2022

2

This hotel was very nice and the lady at the front desk was also. My issue is that we drove 6 hours to come to a concert that was cancelled on a Thursday and rescheduled for Monday. We literally checked into the room and and checked back out within 5 minutes. They would not work with us to change our reservation to Monday. I understand that they were not at fault for the cancelled concert, but it would have been nice for them to work with us. We had to go home to attend work so we could take more days off to come back Monday. They made $140 off of our misfortune for 5 minutes of opening the door and setting our things down. Talk about greed. I know I would be a more compassionate and forgiving person. We stayed elsewhere after I received not even a response to my message to the hotel. They couldn't be bothered.

Nicole LaPlante

Oct 17, 2022

5

Staying as a softball team for tournaments in the area. We couldn’t have been more pleased with our experience. Rooms we’re available and requests for connecting rooms were honored. Front desk manager Alex was so accommodating to allow us to use lobby space for team dinner, Chef Jeff prepared a plate of cookies for our girls while we were hanging out, and Becca was able to arrange our rate to include breakfast. On Sunday morning one of the breakfast servers made mugs of hot chocolate for the girls. The entire staff went above and beyond. We will be staying her when in the Schaumburg area again!

S R

Sep 07, 2022

4

The rooms were nice. My only complaint was you can hear people outside talking in front of the hotel. They were sitting on chairs in the court yard. I would think the exterior windows would be sound proof for lower floors. Also one of the elevator stopped working so only one elevator. Room had 2 queen bed, microwave, fridge, ironing box, coffee maker. Check-in and checkout was super easy.

Sarah Cimarusti

Jul 12, 2022

3

Clean and easily accessible. Nice person at the desk. Check in was painless. Some things that underwhelmed me: 1. No hot tub 2. Hotels should start charging people children fees because they can make just as much if not more of a mess than a single middle aged dog. 3. Uncomfortable pillows. 4. They charge for breakfast. What kind of soul-less place is this?

Ali Jurgens

May 14, 2022

5

My mom and I have stayed at this location twice, once in 2019 and again just a few weeks ago. We were attending an event in the area near the airport, but choose to stay a bit further out. For both stays we were able to spend each night sitting out in the lobby with our friends, chatting, enjoying drinks and catching up. We appreciate being able to take advantage of the large quiet sitting area and conference table. The guest rooms are always clean and have high ceilings, and aren’t overstuffed with furniture, but there’s still plenty of room for two of us to spread out. We didn’t have to schedule any housekeeping because we preferred privacy, but were able to acquire any supplies we needed with ease. They also took note of our first floor request and were able to put the same hallway as our friends, a convenience that can’t be overlooked! The desk staff is always so courteous and accommodating. I can’t remember the night manager’s name, but he was helpful and funny when giving us the extra coffee and supplies for the morning, including some extra decaf to “surprise” my mom with :) Overall we always enjoy our stay here at the Hilton Garden Inn in Schaumburg and we plan on returning in 2023 for next year’s event!

pogopace

Great business stay location

5

Friendly staff, clean, easy access to Chicago and airport. The staff at this location is one the best I have seen lately. All were extremely friendly and professional. Quick to help and go the next...

Travel3479654

Great stay with great staff

5

This was my first time staying at this particular location, and it had felt like I have been staying here for ages. As I was checking in, Yesenia did a great job introducing the area as well as...

sbailey260

NSM Group

5

This is the 3rd year we have had our National Sales Meeting at this hotel. It is an awesome property and we definitely recommend it! The staff did a wonderful job taking care of all our needs...

Getaway16203955158

This place feels like home

5

The staff here is amazing! You feel like family here. A special shout out to John working the bar in the evening and then back some days to help with breakfast. Everyone goes out of their way...

dutchietraveler

The best

5

Great stay.. the best staff in town Breakfast is good. I like that its not a buffet, prevents a lot of waste of food Rooms are comfortabele. Frontdesk staff is very customer oriented Clearing upon...

H6889THmichaelb

Great stay at HGI Schaumburg

5

John in the restaurant gave great service. He took good care of me twice for breakfast and once at dinner. He was extremely busy, but accommodated everyone. I was also pleasantly greeted by the...

Hilton Garden Inn Schaumburg, Schaumburg

Hilton Garden Inn Schaumburg

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