“Room was old. Bed was comfortable though. very noisy. Quiet hours start at 10 pm but that's not the case when a horde of construction workers are staying there”

“Customer service of a high-end hotel, with an affordable price. You can see they've invested in their funds in the most important aspects of hospitality. Probably the absolute best value hotel you will manage to find. While it's definitely a hotel that is cosmetically average and not shiny-new, they have done in incredible job of immense service and smart functionality that leave this hotel a gem that is easily overlooked but more than worth the relatively low price tag attached to the rates. Rooms feature smartly-designed furniture such as side tables with a pull-out shelf that is easily tucked away during the day for more room, but offers plentiful space for your devices or water bottle at night. While the building may appear a little outdated at first and isn't by any means brand new, management and staff have been incredibly smart and thoughtful about placing outlets (and USB plugs) in accessible and convenient locations that don't require you to rearrange the room for use. Furniture has surprisingly modern and useful features underneath classic-vibe wood, ensuring that most cabinets have features that pull out for accessibility and ease without feeling clunky, confusing, or unnecessary. What really makes this hotel fantastic, though, is the service. Every staff member I have interacted with has been kind, thoughtful, and cheery. From the concierge at check-in, to the breakfast staff this morning, I have felt well-taken care of even when 'm not asking for anything. The breakfast crew was so ready to jump in dote on a mother helping her son after some spilled food. The two women immediately jumped in to shoo the mother away from getting down on her hands and knees while chatting with the son and mom and ensuring things were clean for them, that the mother had help re-making the waffle she son had been excited about, and that no one was left feeling embarrassed or unwelcome after the accident. It's small touches like these that truly make a fantastic hotel; when staff is this wonderful, you know customers can expect to be taken care and made to feel at home while away. I cannot stress how wonderfully surprised I was by the cheeriness and thoughtfulness of staff in the service industry. You can tell they enjoy their environment and truly want their guests to feel safe, comfortable, and valued. I can't remember the last time I found this at a hotel in a way that felt so immensely easy and genuine. One last note; I noticed multiple guests with physical disabilities or special needs. I believe there was a some sort of conference or group. The hotel and staff went out of their way to make things as accommodating and friendly for their needs without commenting on any sort of inconvenience to them or acknowledging any alterations this caused to their usual routines. Though I don't know how the experience was on the user-end for thosem who needed it, it felt very natural and inclusive rather than alienating. The front-desk concierge went over some of the accommodations for special needs with the woman checking in before me without being prompted and in the same manner she explained services and needs for me while I was being checked in. This location could provide a master class in inclusivity & service. So grateful to experience the lovely staff on my stay.”