Phone Number 8004447171
Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults only
Carretera Federal 307 Cancun-Playa del Carmen Km, 332, 15 Mz 03, SM 31, On the beach, Cancun, 77580, Mexico
Rating
4.3
Travelers Choice
2021
Price Level
$$$$
Rooms
343
Pets
No
27
Jan

Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults only, Cancun

Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults only

Offering a restaurant and a private beach area Hideaway at Royalton Riviera Cancun All Inclusive -Adults Only is located in Puerto Morelos. Free WiFi access is available in this resort. The suites will provide you with cable TV air conditioning and a coffee machine. Featuring a spa bath private bathroom also comes with a shower. Extras include a minibar. At Hideaway at Royalton Riviera Cancun All Inclusive -Adults Only you will find a tennis court. Other facilities offered at the property include entertainment staff a nightclub and a tour desk. The property offers free parking. This resort is 3 km from Cancún-Tulum motorway and 18 km from Cancún International Airport. Spend an evening the elegant Casino del Mar designed to provide an exciting experience on a night of fun gaming. Royalton Riviera Cancun's stunning casino has a variety of slot machines and table games so no matter your level of play you’ll find something that’s right for you! *Charges Apply ($)

Hideaway at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Adults only

Price & Availability

Overall

Excellent
4.3
898 reviews
5
4426
4
1541
3
566
2
161
1
132

Customers Review

Value 4.4
Location 4.1
Cleanliness 4.6
Comfort 4.6
Neighborhood 4
Amenities 4.3
Condition 4.5
Recomendation 71.3%
“THE HOTEL STAFF BROKE INTO OUR SUITCASES AND STOLE HUNDREDS OF DOLLARS. Throughout our trip to Mexico we locked our important things in our luggage since we heard that the staff has a master code for the safe in some hotels. on our first evening at the hotel, after returning from dinner we saw that the zipper of our two luggage was completely torn so we went straight to reception to complain, received us the worst guest service I ever met in his name was Orlando and everything he did is to accuse us of lying (even before he was in the room!) And show us a page we signed in the checkin saying that the hotel is not responsible for things that are outside the safe. We then went to a room with Orlando And the Security guys, we found that the money was stolen, we filmed the suitcases in the room until Orlando forced us to turn off the camera (??!). After completing all the forms at the hotel's request and open a complain in the police station the hotel staff informed us that they investigated the employee who was in the room (according to the door knob records) and he claims we were in the room while he cleaned the hot tub and we gave him money as a tip, that was their unbelievable answer. Of course we asked to look at the cameras because we were in the restaurant at the time but the hotel claimed that only the police could look at the cameras. And guess what, we called the police and didn't let them in the gate (since the hotel is a private area), Royalton did a great job of exhausting us and we might not get our money back, but we'll make sure this story is everywhere. When we asked to leave the hotel early they said they will not charge the penalty fee only if we sign a document saying we are not allowed to disclose the incident in the media. You really don’t want to go through what happened to us, JUST STAY AWAY FROM THIS HOTEL!”
— Alon Peretz
“Miy buen hotel! Les recomiendo la habitación con jacuzzi, el spa y el restaurante con teppanyaki! 👌”
— Carlos Miramontes

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