Doubletree by Hilton San Juan
105 Avenida de Diego, Near Plaza del Mercado, San Juan, NA 00914-2038, Puerto Rico
Rating
4.5
Travelers Choice
2021
Price Level
$$$
Rooms
184
Pets
No
from $ 1,665.51
02
Jul
Doubletree by Hilton San Juan, San Juan
Doubletree by Hilton San Juan
The hotel is just 8 km from the International Airport and Old San Juan. The Plaza Las Americas Shopping Centre is just 5 km away and the beach is just 3 blocks from the hotel building. This family-friendly hotel comprises a total of 184 rooms, including 30 newly renovated king-size rooms. Facilities include 24-hour reception, a hotel safe and a cloakroom. Further amenities include a bar, a restaurant and public Internet access close to the pool area. Standard queen-size rooms come with 1 queen-size bed. Standard double rooms have 2 double beds. Deluxe king-size rooms are fitted with a king size bed. All rooms are fully-equipped as standard including a satellite/ cable TV, a coffee machine and a room safe. Leisure amenities include an outdoor swimming pool with children's paddling section, a Jacuzzi and a complimentary hotel gym on the premises.
Price & Availability
Select your room
Standard Queen Room ·
Room Only · Queen
Cancel free of charge before Tue, 18 Jun 2024
Standard Double Room ·
Room Only · Double
Cancel free of charge before Tue, 18 Jun 2024
Standard Room ·
Room Only
Package Rate
Non Refundable
Corner King Room ·
Room Only · King
Cancel free of charge before Tue, 18 Jun 2024
Standard King Room ·
Room Only · King
Cancel free of charge before Tue, 18 Jun 2024
Standard Queen Room ·
Bed & Breakfast · Queen
Cancel free of charge before Tue, 18 Jun 2024
Standard Double Room ·
Bed & Breakfast · Double
Cancel free of charge before Tue, 18 Jun 2024
Corner King Room (Accessible) ·
Room Only · King
Non Refundable
Corner King Room ·
Bed & Breakfast · King
Cancel free of charge before Tue, 18 Jun 2024
Standard King Room ·
Bed & Breakfast · King
Cancel free of charge before Tue, 18 Jun 2024
Standard King Room (Garden View) ·
Room Only · King
Non Refundable
Standard Queen Room (Garden View) ·
Room Only · Queen
Non Refundable
Standard King Room (Pool View) with Balcony ·
Room Only · King
Non Refundable
Standard Queen Room with Balcony ·
Room Only · Queen
Non Refundable
Corner King Room (Accessible) ·
Bed & Breakfast · King
Non Refundable
Standard King Room (Garden View) ·
Bed & Breakfast · King
Non Refundable
Standard Queen Room (Garden View) ·
Bed & Breakfast · Queen
Non Refundable
Standard King Room (Pool View) with Balcony ·
Bed & Breakfast · King
Non Refundable
Standard Queen Room with Balcony ·
Bed & Breakfast · Queen
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
953 reviews
5
2111
4
977
3
263
2
85
1
48
Customers Review
Value 3.5
Location 4.2
Cleanliness 4.6
Comfort 4.5
Neighborhood 4.3
Amenities 4.4
Condition 4.5
Recomendation 89%
“Esta foi a minha segunda vez no Double Tree San Juan durante a minha viagem para PR. Decidi ficar no hotel na noite anterior à minha partida porque é conveniente ficar perto do aeroporto. Jantei no restaurante novamente e fiquei feliz em ver Keliz trabalhando naquela noite. Ela é realmente uma pessoa e funcionária maravilhosa. Eu também tomei café da manhã com minha mãe e Melanie foi a nossa garçonete. Ela é muito simpática, cortês e profissional. O gerente e a equipe da recepção são muito confortáveis. Você tem uma ótima equipe! Não mude nada! Obrigado por uma excelente estadia.”
— Le Marie
“Never in my life have I experienced such HORRIBLE customer service. The hotel threw out a very expensive personal item of mine. I asked to make a claim using their insurance or talk to the director of loss prevention. The staff kept brushing me off, Denise Santos who is the manager was extremely disrespectful and rude to me. I wanted to make a claim but they refused.
The customer service at this hotel was unacceptable and unprofessional and I would NEVER recommend these accommodations. In my business customer service is the main reason why I am successful. Don't they know the customer is always right? They did not offer me any compensation for my loss.”
— Heidi Serrano
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