“I had stayed at this Hotel one time before and absolutely loved it. It is situated out of town in beautiful surroundings of green and more beautiful green trees. There is a stream that runs behind the hotel in the midst of all the beautiful trees. The beds are AMAZING. The deli offers TONS of choices for snack or lunch. On Saturday and Sunday guests are allowed a late check out at 3:00 P.M which is so thoughtful and generous. The cardio room is fabulous with lots of machines and the weight room is right across the hall. They call it The Westin Workout!😊 The second time I stayed there there was a few issues so I mentioned them in my review. Within a day and a half Gorges Dawood, The Hotel Manager contacted me sincerely apologized and even refunded me half the Hotel charges! Even though he had to contact Trip Advisory to do it! This let me know they really do want their guests to have a great stay and CARE if something goes awry or is not up to par. So would I recommend this Hotel ?? Absolutely!!!”

“Folks what can I say, I travel a lot both for business and personal. We booked this hotel for a family wedding and it was an absolute disappointment. Checked in, the hotel lobby smelled like vomit which coincided with the heavily stained carpeting. The room had not been cleaned given that we found dirty underwear in one, dirty clothes in a dresser in the other room with a heavily stained chair in our 3rd room. Sheets were not changed. We left our rooms only to wait 4 hrs in the lobby with a diabetic and a disabled senior for management to figure out what to do. They took us to another room only to find that even filthier. We transferred to another hotel, (finding it ourselves) and have yet to have reimbursement from the Westin North Shore. This clearly is not a one time issue, the hotel is neglected, the staff could care less about guests. Given the condition of the property this did not meet any Marriott standards in any way shape or form. The environment in this property is an extension of the guest service.”