Experience Luxury at the Hilton Downtown Miami

Rosmary Andrade

Feb 08, 2022

4

Ótima localização, quarto espaçoso e camas confortáveis. Bom café da manhã. Starbucks no saguão.Há um Burguer King bem em frente ao hotel e também um supermercado (Publix). Wi-fi gratuito e estacionamento pago ( 28 dólares/dia) mas vale à pena.Funcionários muito atenciosos. Quero destacar um elogio à funcionária TAJANY ( recepção) que foi incansável para esclarecer nossas dúvidas.

Gilliard Delmiro

Feb 08, 2022

3

Pelo preço, acho um absurdo cobrar o Wifi dos hospedes. Preço do Valet tb muito caro. (US$28/dia). Quartos amplos e bonitos. Vista da Bahia é sensacional. TV ruim, com canais falhando todo o momento. Senti falta de um guia de canais da TV e do espelho de rosto no banheiro. Atendimento impecável dos funcionários.

Christina Phan

Feb 01, 2022

5

We stayed here for 2 nights and could not have asked for a better location. It is conveniently located so that you are an easy uber ride away from everywhere. The hotel is clean and well-decorated, and the view from our room with the floor-to-ceiling windows was beautiful. The breakfast was also really good.

Maria Luz Bustamante Monroi

Jan 18, 2022

2

Es un hotel con mucha propaganda pero al llegar me decepcione de el es frÍo, impersonal,poco acogedor y el que no se realiza la limpieza que es fundamental y se excusan que es por cuidar al pasaje , molesta por que sabemos que el covid es un virus que hay que combatirlo tambiÉn y principalmente por la ventilaciÓn e higiene , y el hotel no lo tuvo,¿, desgraciadamente elegÍ mal pero me queda como lecciÓn para revisar y escoger mejor mis hoteles.

Brad Mase

Jan 13, 2022

4

Service was good. Bar is very expensive. Very clean hotel. Nice view of the city from the room. Computer lab prints fast. Real classy and lowkey. Shuttle from the hotel to the cruise port was perfect.

Christy Baucom

Jan 11, 2022

5

Beautiful hotel with a spectacular view. Close to great restaurants and night life. Our room was awesome and the staff took excellent care of us.

Howard Brouwn

Jan 11, 2022

1

One room maid named Mexaida was good.Security Mr. Salvatore and Martinez really tried to take care of our front office problems.Front Office is a mess.At one moment i decided not to get in touch with them anymore because they are unreasonable and rude.There was one lady who did her job well.For example: waste baskets were returned very dirty(we have photos) by a very unfriendly room maidand that seems to be approved by front office. Charges were made double on 2 separate credit cards which resulted in problems with other payments.My wife was a hotel manager herself and even her influence did not change anything.We decided to paid about $ 4.500 for 12 days because we simply were trying to prevent abnormal problems.I'm sorry to say, but i rather choose a motel instead of this.

Rafael Corrêa

Jan 08, 2022

5

Hotel Hilton Miami Downtown é muito bem localizado. Tem estacionamento próprio com segurança e serviço de vallet que custa 45 dólares a diária, que pode ser cobrada juntamente com as diárias do quarto que você vai ficar no hotel. Vista muito bacana. Peça para ficar em andar alto com vista pasta o mar. Tem frigobar e outras facilidades nos quartos.

Antía Argibay Juncal

Jan 08, 2022

1

Buena ubicación, pero es lo único que tiene. Las habitaciones las limpian cada tres días con la excusa del COVID, pero están mal ventiladas y son antiguas. El personal de recepción maleducado y no dan ningún tipo de solución.Además, no se cumplen protocolos antivovid mínimos. NADA RECOMENDABLE

Sibo

Jan 08, 2022

5

My stay at the Miami Downtown Hilton was great. The staff made me feel welcomed, great attitude, always helpful, and were warm and friendly. Most importantly, the hotel allows pets. Our room was amazing, with a great view of the water and a high level floor.

Dev S

Jan 04, 2022

5

Only passed through to help a friend at the passport building, but dined at the lobby restaurant which is located on the 7th floor? (Weird) The brief breakfast dining experience was really nice if only to experience the customer service and particular politeness off the waiting staff, however the prices for said breakfast didn't balance out this nice, but average breakfast. Of course it's a hotel, in Miami, near the coast, but still. I will say the croissant that came with my breakfast was the best I've ever had, not dry at all, very flaky and airy. I guess THAT is what a croissant was meant to be, really great! If I could afford to stay there, I wouldn't mind spending more time to get a more thorough experience.

Life of Ash

Dec 18, 2021

5

Greeted and checked in by Karim. He is the best and made the start of our visit exciting. He deserves a raise for the great customer service skills he has. Definitely a great asset to the Hilton’s team! Will be back 🤞🏼

Claudia Gamarra Carrión

Dec 08, 2021

5

Agradable estadía y una vista espectacular a la bahía desde el hotel.

Daniel López P

Dec 08, 2021

1

Hotel con habitaciones muy antiguas, y limpian las habitaciones cada 3 días con el pretexto del COVID. Mal pretexto para ahorrarse el coste de limpieza de las habitaciones. MUY MAL

Libby Snow

Dec 07, 2021

4

We booked a King Suite with bay and city view. The views were unlike any place I've ever stayed. If it wasn't for the view, I think I would have been a bit more disappointed. For being one of the top rooms this hotel offers, it could use some fixing up. The couch was broken on the bottom, windows needed cleaned badly, bed was not the most comfortable, the door lock fell off the door separating the living room to the bed room. They had old tan curtains that could be upgraded to something with a bit more color. I loved having the living room with dining table to have our family come up and chill at. There was a huge open space that needed to be filled by the dining table. I feel like a room like that just needs some finishing touches and TLC to match the price they ask for the room. The staff was All very nice. Overall, I enjoyed my stay but I just think the room could use some love to be perfect.

Alejandro CastroMQ

Nov 05, 2021

4

Moderno y cómodo

Lei T

Nov 02, 2021

1

The hotel was nice overall and the staff was also friendly. I’m not sure why my husband and I were charged a late checkout fee after we had already checked out… especially when we checked out around 9:30AM ……. The air conditioning in our room seemed to barely work. Resulting in a terrible sleep due to the heat. Our bathroom door didn’t shut properly unless you aggressively lifted it up and shut. Wish I had taken pictures but the shower head was BEYOND disgusting. Thankfully we only had to stay here one night. Wouldn’t return nor recommend to any friends/family.

Amalia Lores

Oct 29, 2021

5

Muy amables

E Rich

Oct 29, 2021

2

Very nice views. However our room didn't have lamps.The front desk called us before9 am multiple times due to another staff members folly. Just a veryunpleasant stay overall. Kinda dampened the mood for my special occasion.

Jake Sawyer

Oct 29, 2021

5

They let us check in 6 hours early! Place was clean and nice. Staff was wonderful. Pool is awesome!

Phil Sechtem

Oct 29, 2021

5

We had a very positive experience at this hotel finding friendly and professional staff, good food, and clean accommodations. We would not have any problems repeating our stay at another time.

courtneysha williams

Oct 25, 2021

2

My stay at the Hilton Miami Downtown was good! However I have yet to receive my deposit and an overpayment that was charged on my account. The overnight MOD working on 10/16/17/2021 told me that overpayment refund will be done in 24-48HRS. When I checked in I was told once I check out the deposit will refund 3-5 business days. I called 6:30am on 10/25/21 & was hung up on by the MOD. BTW the deposit is not mentioned on site when you make a reservation

courtneysha williams

Oct 25, 2021

2

My stay at the Hilton Miami Downtown was good! However I have yet to receive my deposit and an overpayment that was charged on my account. The overnight MOD working on 10/16/17/2021 told me that overpayment refund will be done in 24-48HRS. When I checked in I was told once I check out the deposit will refund 3-5 business days. I called 6:30am on 10/25/21 & was hung up on by the MOD. BTW the deposit is not mentioned on site when you make a reservation

Abigail Ennis

Oct 24, 2021

2

Overall is a nice hotel It’s very clean and people are really nice. Few issues I had was my iron wasn’t working in the hotel and I had a dinner reservations to attend. I called guest services to let them know I need a new one. They advised me that they would call house keeping to bring one in a few minutes. Has it got closer to my reservations time I called two additional times still nothing. I ended up having knocking on different rooms till someone answered to get borrow one. The restaurant ended up canceling our reservations because we didn’t get there in time. Which was the whole reason we made the reservations at the hotel so we can get to restaurant on time. I still wasn’t able to get a new iron since I requested it till check out. Other than that the pressure on the hot water was very low. #bring your own iron if going here so you don’t miss your anniversary reservations too.

Abigail Ennis

Oct 24, 2021

2

Overall is a nice hotel It’s very clean and people are really nice. Few issues I had was my iron wasn’t working in the hotel and I had a dinner reservations to attend. I called guest services to let them know I need a new one. They advised me that they would call house keeping to bring one in a few minutes. Has it got closer to my reservations time I called two additional times still nothing. I ended up having knocking on different rooms till someone answered to get borrow one. The restaurant ended up canceling our reservations because we didn’t get there in time. Which was the whole reason we made the reservations at the hotel so we can get to restaurant on time. I still wasn’t able to get a new iron since I requested it till check out. Other than that the pressure on the hot water was very low. #bring your own iron if going here so you don’t miss your anniversary reservations too.

T Cy

Oct 22, 2021

5

Excellent hotel in downtown Miami. We stay here before every cruise. Staff is amazing- go above and beyond.Check in was a breeze. Concierge David Garcia went beyond for our 30th anniv.He greeted us, & took the time to make us a sign for our room and had SNACKS IN OUR ROOM - so nice!!!! Post covid stay was safe- socially distant in lobby -elevators etc. When our room was hot n humid due to beingvery high due to one ofthe hottest days in miami and plus jr suite we had was on the top floor with floor to ceilingwindows all threw room (highly suggest the jr suites amazing rooms with city views to die for) he moved us asap and personally came to check out our new room himself.They care about your stayand will greet you on arrival with a smile.Small restaurant on site and a outdoor roof style pool. Business center use for free. The location is perfect.Walking distance or tram ride to Bayside.Oubkix and fast food accross the street and 2 parks with small neighborhood style coffeesandwichcafés just a5 min walk or rent a scooter downtown on the sodewalks.. theyare all around. We just love this hotel. Give it a try!!!

Mariana Soares de Souza

Oct 19, 2021

1

Foi a seginda vez que hospedei e a essa experiência foi péssima.Pois no dia que cheguei fui furtada dentro do quarto.Levaram dólares, reais e cartões. Acionei a segurança e até o momento nada. Tenho registrado as notas de dólares que estavam no quarto. A viagem era curta devido a congresso, mas ficou péssima pelo ocorrido.

Sonia Catarina VENTURA

Oct 19, 2021

4

Sobretudo muito bem localizado para visitar Miami e ir até South beach. Quartos limpos e espaçosos, com vista, mas a precisar de algumas pequenas remodelações nos quartos e casas de banho. Áreas comuns agradáveis. Wi-Fi pago e estacionamento também. Ficarei aqui novamente numa próxima estadia.

Iracy Cordeiro

Oct 19, 2021

5

Experienciamaravilhosa, otima localização , perto de tudo, onibus , metro bus , mercado e perto do Bay side, recepcionistas e Concierge muito gentis.

Paula Pimentel

Oct 19, 2021

5

Tudo de bom , no downton , cafe da manha super , alem de TUDO de bom ainda se pode pedir especialidades , tudo incluido , um pouco caro , mas vale a visita , paguei 538 dolares por dois dias.

Jo Camusso

Oct 19, 2021

1

Esta foi nossa pior experiência de hospedagem. Viajamos 10h de avião e quando chegamos nao havia água no hotel, desde a hora que chegamos, as 16h, até irmos dormir. E quando a água voltou não esquentava. Havíamos escolhido Hilton para nao termos problema. Pura ilusão. Um horror

Álvaro Perdigao

Oct 19, 2021

3

O wi-fi só é livre no lobby, nos quartos tem que pagar 10 dólares para dois dias.

Laura Thompson

Oct 16, 2021

4

Stayed in Oct/21 for a conference. Malcolm checked me in and assisted me a few times during my stay. He was so nice and patient! The employees at this hotel are awesome. Everyone I interacted with seemed happy and friendly. They gave the hotel a very welcoming atmosphere. Meeting/catering were highly organized and efficient. The meeting was a huge success and I think the property team has their event processes down! My first covid era meeting and it felt very safe. Actually, I prefer the way this meeting was organized/set up and managed more than any meeting in the past, so I hope it stays this way long term. I bet fewer people will come home with colds and stuff once covid is behind us! Food and drinks were good, the hot water for tea (in the breaks) was actually hot enough to brew tea! Snacks were fresh and delish. I had a quick meal in the bistro. Ordered the crab soup and empanadas. Trying to network during lunch, I wish the soup would have been served in a cup, but it would not allow for the presentation so I get it. The beef empanadas were DELICIOUS. The reception at the pool was very, very nice. Great views and the drinks. The room was a standard Hilton king room Bed was comfy. There is a sheet supply chain shortage and they were so very nice to give me an extra sheet without any issue. Housekeeping on request only, which is exactly how I have always liked it! Tip those housekeepers, they work hard! There is a refrigerator in the room, which is not mentioned anywhere online. That was a bonus, for sure! Nice coffee set up in room. The elevators are awesome. You type your floor and it assigns an elevator. So much more efficient. The hotel feels safe... the men managing the entrance are not playing. They MANAGE that entrance. The Publix across the street is nice, with all options you would expect at a big store + lots of ready to eat foods! Overall a great/comfortable stay and a great event at this property!!

MahaganieB Hines

Oct 13, 2021

5

Just arrived and Nester was more than helpful, got us in a room, with a discounted rate. He wqs more than polite and amazing eneregy at 5 in the morning. Hilton never disappoints.

Bruno Castro

Oct 12, 2021

5

Excelente servicio y las habitaciones de primera calidad haaa y la atención excelente, me sentí como en casa !

Melanee May

Oct 12, 2021

4

The team was amazing! Shout out to Shaketra and Ricardo for going the extra mile making us feel welcome and valued. The gift shop owners were great as well!!!

Kai Milano

Oct 03, 2021

5

Excellent stay! Junior suite was spacious and affordable. Staff very attentive. Shoutout to Malcolm the Supervisor. Should be a manager! He made sure me and my party was taken care of. Needed a microwave at 1am for left over food and he had it brought up to us within 5 minutes! The hotel wasn’t far from the turn up but far enough so that you can sleep comfortably. Definitely a great stay I’ll be back.

Kai Milano

Oct 03, 2021

5

Excellent stay! Junior suite was spacious and affordable. Staff very attentive. Shoutout to Malcolm the Supervisor. Should be a manager! He made sure me and my party was taken care of. Needed a microwave at 1am for left over food and he had it brought up to us within 5 minutes! The hotel wasn’t far from the turn up but far enough so that you can sleep comfortably. Definitely a great stay I’ll be back.

Luis Enrique Rodriguez B.

Sep 19, 2021

5

Es una selección de una gran cadena de servicio y profesionalismo en el mundo que " LORK "

Christina Nieves

Sep 19, 2021

5

Exelente servicio y hospitalidad

Evan Guthrie

Sep 16, 2021

5

Hilton Miami Downtown on Biscayne Boulevard in Miami is a great place to stay that it is in the middle of everything. I really like the atmosphere and all that they provide here. The staff here is very accommodating and helpful with anything that you need for a good stay. I have had a really good experience every time I have been here.

Evan Guthrie

Sep 16, 2021

5

Hilton Miami Downtown on Biscayne Boulevard in Miami is a great place to stay that it is in the middle of everything. I really like the atmosphere and all that they provide here. The staff here is very accommodating and helpful with anything that you need for a good stay. I have had a really good experience every time I have been here.

LaustranieLaussyVeroniqua Paul

Aug 19, 2021

5

I’m writing this review one year after I stayed there. I’m happy to say the stay was pleasant, the room we stayed in was nice, comfortable clean and Super helpful staff. Went downstairs to ask to use a microwave, they had a microwave delivered to my room within a few minutes. Loll will never forget that

Isaac

Aug 19, 2021

2

Reservé una suite (2 Queens Bayside con Sofa cama) con capacidad para 6 personas. Me llevé una gran decepción, primero que nada NO son camas queen, son solamente matrimoniales y hace gran diferencia cuando vas en familia. Así que ten en cuenta este punto antes de reservar.El segundo punto es que por el nombre de la habitación (BAYSIDE) te hacen creer que va a estar frente a la bahía,y la sorpresa es que se encuentra completamente al lado opuesto de la bahía. No digo que no tenga vista a la bahía, si la tiene pero solo una parte mínima de lado. Del nombre te la venden como si estas frente a ella.El nombre correcto tendría que ser "2 double beds, partial bay view", así que por esos 2 puntos me siento engañado.Además tuve una fatal experiencia al entrar a la habitación. Supuestamente tienen el compromiso de limpieza a fondo "Hilton Stayclean" y dejan un sticker en la puerta de la misma, pero la encontramos extremadamente sucia. Manchas de comida en mesas, fundas con manchas, ventanas muy empolvadas, etc. La Caja fuerte en habitación no funcionaba, después la arreglaron pero no quedo al 100%, además que la puerta del armario estaba atorada y no funcionaba bien. Eso sí una manager del hotel (no recuerdo su nombre) fue muy comprensible con el tema de la limpieza, y me reembolso el 50% de la primera noche. No repara por completo la mala impresión que nos llevamos pero por lo menos fue comprensible y amable. Además a partir de ahí mejoró mucho la limpieza día con día.Al hacer check out me atendieron muy mal, su nombre es Justin. Quería entender el total de lo que me estaban cobrando, pero fue muy rudo e irrespetuoso. Después hablé con el Manager y me aclaró mis dudas muy amablemente. También en general todo el staff fueron muy amables. Estacionamiento huele por ratos mal, además que falta limpieza, pisé en dos ocasiones restos de comida y me ensucié los zapatos.En fin, por ser Hilton y 4 estrellas esperaba mucho más!!!

Walter Croce

Aug 19, 2021

4

Excelente ubicación, muy buenas instalaciones y el staff super amable y atento.

Jorely Millares

Aug 19, 2021

1

No lo recomiendo, la habitación sucia, llena de polvo y lo peor las sábanas, con mal olor y manchadas, llamamos 4 veces al lobby a solicitar el cambio, y si las cambiaron al día siguiente, pero quien desea pasar una noche en una cama sucia, en plena pandemia, al menos la habitación la pude limpiar yo misma, la chica de recepción fue rápida para contestar de mala forma pero no para solucionar los problemas, el resto del personal caballeros y damas si fueron amables.

Juan Casas

Aug 19, 2021

1

Servicio pesimo, tenia reserva confirmada y no la respetaron, groseros los que estan en mostrador

Meilis- Life

Aug 06, 2021

4

Great Hotel for a short vacation or cruise. The rooms are clean and well maintained. Beautiful view with Bay view rooms, pay for this it is worth it. The rooms have a lot of space, and the staff is super friendly. Only the breakfast is really expensive. We will come again for the next cruise:-)

Meilis- Life

Aug 06, 2021

4

Great Hotel for a short vacation or cruise. The rooms are clean and well maintained. Beautiful view with Bay view rooms, pay for this it is worth it. The rooms have a lot of space, and the staff is super friendly. Only the breakfast is really expensive. We will come again for the next cruise:-)

Hailey Hamilton

Aug 04, 2021

4

I really enjoyed my stay. It’s definitely an older building but great updates have been made to the lobby area. Location and the view from my room was fantastic and every staff member I encountered was friendly and warm. The rooms are very dark coloured with heavy drapes and strange looking carpet. While some upgrades have been implemented, there is substantial wear and tear in some areas of the bathroom, entry, and windows. It would be great if the rooms had a more airy feel to match the rest of the property and its coastal surroundings.

Melody Peer

Jul 15, 2021

5

This hotel was excellent. Moises the supervisor welcomed us in and gave us very good tips about Miami. Recommendations of food, things to do in Miami, and much more! This hotel is great for seeing the city and even the bay!! Great prices and very friendly employees.

Silvia Zec

Feb 19, 2021

5

Muy bien todo , infraestructura, servicios y atención . Amplio . Cómodo ,. Bello Estuve en Junio de 2010 , en 2012 yen2017 Conferencia internacional de Alcaldes de la universidad de Florida

Odete Coelho

Nov 05, 2020

5

Funcional, sem perdas de tempo.

Ingrid Gianotti

Oct 19, 2020

5

Amei! Fiz a reserva a pagamento muito antes da estadia, como tivemos um imprevisto com o aluguel do carro, chegamos bem mais tarde que o previsto... Para minha surpresa não tinha quarto com cama de casal... Meu marido já começou a ficar nervoso, resmungando, mas eu conversei tranquilamente com o atendente que gentilmente mencionou que tentaria nos colocar num "quarto superior", dar um "upgrade" na nossa estadia. Ele voltou e nos levou até o quarto, mas era um apartamento, gigantesco com tudo de vidro e uma vista deslumbrante... Tinha um quarto de uns 60 metros quadrados ou mais, sala, sala de jantar, mesa de escritório, banheiro com banheira, outro banheiro com vaso sanitário, a área total certamente passava de 120 m2. Além disso, havia cofre, tábua de passar roupas, ferro de passar, secador de cabelos, toalhas de banho "banhão", roupão com logomarca do hotel chiquérrimo, os souvenirs eram espetaculares, shampoo, condicionador, barbeador, touca, hidratante corporal, espuma de barbear, etc... Vale mencionar que tinha frigobar, cafeteira, vários cafés, incluindo descafeinados e um creme para colocar nos cafés, além dos copos de isopor, atenção nos mínimos detalhes... A cama era super king, as roupas de cama de algodão devia ser 1200 fios egípcios só pode! Melhor cama que dormi em hotel, edredom agradabilíssimo! Em virtude do problema, que pra mim já havia sido solucionado com o upgrade do quarto, ainda ganhamos vouchers para o café da manhã continental no hotel todos os dias, já que não estava incluso na hospedagem que tinha realizado. O café era muito bom, todas aquelas frutas vermelhas maravilhosas que raramente encontro na minha cidade: framboesas, blueberry, redberry, cereja... Iogurte, suco de laranja, croissant, ... Tudo delicioso. Na recepção sempre tinha uma água saborizada de encher os olhos, muito gostosa e refrescante. Salvo engano tinha que pagar estacionamento e dar gorjeta ao manobrista! Por favor, não se esqueçam disso e não sejam muquiranas é praticamente obrigatório!

Victor Mendes

Oct 19, 2020

3

Pra falar a verdade não gostei muito não. Check in parecia fim do mundo. Quarto um pouco abaixo do padrão da rede. Tem um bar bom. Estacionamento rápido.Café da manhã de americano (eu acho sempre ruim!). No final fica com uma nota 3 (De 1 a 5).

AmericanExplorers

Nice, but chaotic

3

We stopped here for 1 night before a cruise. We seemed to visit at the wrong time- when we arrived, the hotel seemed to be in mass chaos. Only 1 elevator was working to take you to/from the rooms...

subsurfcpo

Stopover before cruise

5

This Hilton gets my top review. Iâve been harsh towards the Hilton brand of late, but the Hilton Miami Downtown has broken that trend. Outstanding lobby, courteous and attentive staff, clean and...

Camper14048319819

Beautiful hotel and location

5

This was a very nice hotel that had great amenities. I ordered room service twice and both services were extremely fast. All of the staff I interacted with were very helpful and pleasant. I would...

temiville

Great Location

4

It was a good stay. We stayed there before and after our cruise. The staff are friendly. I had an overall good experience and will return. The only things I found odd were 1. Being charged 5 dollars...

camillejosephine

Run down Hilton

3

Worth it for location but as for service not the greatest. Front desk lacks communication to anyone. Make sure to have cash for the pool bar because you canât charge it to your room or credit...

Sydney S

Freddy rocks!

5

A huge thank you to Freddy at the front desk for being so helpful, polite, and easy to talk to. When I needed help with some tasks for my business trip, Freddy was of major help all while making...

Hilton Downtown Miami, Miami

Hilton Downtown Miami

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