“Habitaciones muy funcionales. Lo mejor la ubicacion. Ideal para visitar la ciudad. Algo que podras hacer andando desde el hotel”

“My stay could've been better and had high expectations for the hotel. First, I was very happy that they were able to accommodate my last-minute change to upgrade my room from a standard to the Luxury Corner King room, which we absolutely loved the room. We also were very appreciative that we were able to check-in at 2:00 PM instead of 3:00 PM as we had just traveled from Virginia Beach, VA by Amtrak and it was our first time in DC (this was a surprise birthday weekend trip). The woman that helped us check-in was very very nice and the check-in process was less than 15 minutes, she gave us 2 complimentary drink tickets to use at the bar which also made us really love the experience so far. What was not a pleasant experience and was very upsetting and disappointing was the following: 1. We went to go get ice on our floor, but the ice machine was out of order. We called down to the front desk to see if there were other ice machines and were told no, that they are on other floors. We were then told that someone would bring ice to our door shortly...nobody ever came nor did we ever get a call about the ice. We tried to use our key to get to a different floor to use their ice machine but it was not working. We were also on a time crunch/schedule to go see some museums/monuments (as some require timed-entry tickets) so we never did call back about the ice. We returned hours later and finally, our key let us go up to a different floor to retrieve ice. I don't think guests should have to be going to different floors to get ice. 2. There was no ice bag in the ice bucket, which is a health and sanitation issue, as putting the ice inside a bucket without a bag can make it dirty and you can get sick from this. Other hotels that are not "5-star" rated always have ice bags, so this was very disappointing. We ended up using the disposable shower cap to place the ice in the bag. 3. One reason we picked this hotel was that there was a concierge service offered, which we were going to use to get information about the monuments, museums, and restaurants as this was our first time in DC and only there for a week. We walked down to the front desk and spoke to the same woman that helped us check-in to inquire about how to get tickets to the United States Holocaust Museum (tickets were almost impossible to get/booked in advance) and we thought maybe the hotel had a select number reserved. She told us that the concierge service is unavailable/suspended and that she would talk to her manager and call us to let us know what they could do. She took my last name and our room number and we went up to our room...we never did receive a phone call, and at that point, it was already too late and we headed to bed. 4. Our bed was completely missing a fitted sheet on the bed and we essentially slept on top of the bare mattress. The bed only had the top sheet and the comforter, and we can see the mattress pad that was on top of the actual mattress (which also was very very dirty), and that upset us a lot as we just have traveled all day, had things to do once we got check-in, and then we're about to lay down for bed. 5. The bathroom was amazing, the separate tub and shower are what sold us to getting the Luxury Corner King room, but, there was an issue with our shower. The walk-in shower was missing the rubber sealant on the bottom of the door, so whenever you took a shower, the water got all over the floor and basically flooded the bathroom. 6. We ordered in-room dining breakfast both days honestly, it was not good. Eggs were overcooked, protein was undercooked/raw, and some of the items were completely soggy. Overall, the stay was not great/OK. I really expected a better experience, as I was highly recommended this hotel by others. Our stay failed to live up to the "5-star" rating and the "one-of-a-kind-stay" from their website. It's upsetting how much we paid for a room yet we did not receive the experience and service that should have come with it.”