“Do not stay here!! I cannot stress this enough, stay anywhere else.I have traveled often and this is the worst hotel at which I've ever stayed and worst experience I've had with any hotel. We booked this hotel for the hot tub, pool, and continental breakfast. When we checked in, we were informed if the operating hours for all 3. Upon inspection, the pool was drained and both hot tub and pool were out of service. We approached the front desk and was assured that it will be operational the following day. In the morning and evening the next day, we were told that it was being worked on but would be up and running shortly. 2 days later, and this morning we were told it would be operational this afternoon.We came back after our tour, ready for a soak, and saw the sign showed it was open. We changed to go down and the hot tub was ice cold and pool just as freezing. I went to the front desk to let them know and waited for about 45 minutes behind just 2 others. When it was finally my turn, she asked abruptly if I was checking in. When I started to inform her about the pool,she interrupted me saying, "Yea, is this a problem with the hotel? Uh yea, I don't do that, you gotta come tomorrow and speak with a manager. That pool's closed." She then turned away from me, walked over to answer the phone with absolutely no excuse me or one moment, and proceeded to ignore me entirely. I had to wait another several minutes until she handed the phone to someone in the lobby over the desk and then finally looked at me again. I asked her if there was absolutely anyone I can speak with now, and if not, when and who can I speak with about this situation.She curtly said that I needed to come back tomorrow between 7 and 3 for a manager and she couldn't help me and no one could today. She was so rude to me, the lady and gentleman in the lobby exchanged looks even on how I was spoken to. If this wasn't the last evening and already paid for, I would have left right then. In addition to this, the tv did not work, the AC was painfully loud, and the breakfast was horrible. This pains me because I always leave such positive reviews but could not say anything but the beds were comfortable and the sheets were clean. Suggestion, if an extremely optimistic person says nothing but negative comments about a place, go anywhere else!! Não fique aqui!! Não posso enfatizar isso o suficiente, fique em outro lugar. Tenho viajado muitas vezes e este é o pior hotel em que já fiquei e a pior experiência que tive com qualquer hotel. Reservamos este hotel para a banheira de hidromassagem, piscina e café da manhã continental. Quando fizemos o check-in, fomos informados se o horário de funcionamento para todos os 3. Após a inspeção, a piscina foi drenada e a banheira de hidromassagem e a piscina estavam fora de serviço. Abordamos a recepção e foi assegurado que estará operacional no dia seguinte. De manhã e à noite no dia seguinte, fomos informados de que ele estava sendo trabalhado, mas estaria pronto e funcionando em breve. 2 dias depois, e esta manhã nos disseram que estaria operacional esta tarde. Voltamos depois de nosso passeio, prontos para um banho, e vimos a placa que mostrava que estava aberto. Nós mudamos para descer e a banheira de hidromassagem estava gelada e a piscina também congelava. Fui até a recepção para informá-los e esperei cerca de 45 minutos atrás de apenas 2 outros. Quando finalmente chegou a minha vez, ela perguntou abruptamente se eu estava fazendo o check-in. Quando comecei a informá-la sobre a piscina, ela me interrompeu dizendo: "Sim, isso é um problema com o hotel? isso, você tem que vir amanhã e falar com um gerente. Essa piscina está fechada." Ela então se afastou de mim, caminhou para atender o telefone sem absolutamente nenhuma desculpa ou um momento, e passou a me ignorar completamente. Eu tive que esperar mais alguns minutos até que ela entregou o telefone para alguém no saguão sobre a mesa e então finalmente olhou para mim novamente. Perguntei a ela se havia absolutamente alguém com quem eu pudesse falar agora e, se não, quando e com quem posso falar sobre essa situação. Ela disse sucintamente que eu precisava voltar amanhã entre 7 e 3 para um gerente e ela não poderia me ajudar e ninguém poderia hoje. Ela foi tão rude comigo, a senhora e o cavalheiro no saguão trocaram olhares até mesmo sobre como me falaram. Se esta não fosse a última noite e já pagasse, eu teria saído naquele momento. Além disso, a tv não funcionava, o ar condicionado era dolorosamente alto e o café da manhã era horrível. Isso me dói porque eu sempre deixo comentários tão positivos, mas não podia dizer nada, mas as camas eram confortáveis ​​e os lençóis estavam limpos. Sugestão, se uma pessoa extremamente otimista não diz nada além de comentários negativos sobre um lugar, vá para outro lugar!!”

“Cannot say it enough...DO NOT STAY HERE! My family booked this hotel because we were all in town for a funeral. Several members of my extended family also booked this hotel because of the close proximity to where we all needed to be. It was clean, looked nice, newly remodeled and the price was excellent. Our stay was for 4 nights. Not once did our room get cleaned/serviced. Trash was never emptied. Sheets never changed. Towels never replenished. And when we went to the front desk to ask for clean linens, we were told that we needed to bring our dirty linens down to "exchange" them for clean ones. It says on the website "Guests will receive housekeeping every other day; additional services available upon request." Every other day would have been great...we got no housekeeping at all in 4 days. The breakfast was also an issue. Breakfast was served, according to the hotel itself, from 6:30am-9:30am. Multiple mornings we went downstairs for breakfast, well before the 9:30 cutoff, but there was no food and no coffee available. I understand things run out, but on multiple mornings, there was no food and no coffee at all. These issues represent multiple days worth of problems and they happened to all my family members staying at this hotel. There are many hotels in this same area and because of this experience, I will stay at another hotel at my next visit. And I would recommend you do the same.”