Experience Luxury and Comfort at The Westin Houston, Memorial City

David Manzano

Dec 24, 2022

4

Bonito

Alexandre Costa

Dec 24, 2022

5

Excelente localização e serviços prestados.

Priyanka Patel

Dec 17, 2022

1

Beautiful venue. Horrible experience. When a bride and groom book at a venue with a vendor you are basically in a one year relationship with them. Everything was perfect until we signed the papers and gave our deposit. After that my sales rep changed, treatment changes, answers suddenly changes.Do not have your wedding here. Especially if you're having a southasian wedding. I don't need to type an essay here but the venue knows how to take advantage of ethnic weddings with extra charge, secret charges and much. more. They did not work well with us in term of our room block, they did not do half they things they said they would assist with during the actual wedding week. I could go on for days but all in all I wish I booked the Hilton where my sister had her wedding because the experience they provided her was 10/10 and her wedding was double the size of mine. I should have trusted my gut and listened to all 20 other family members that have been to a wedding here in the past or dealt with this venue in the past. Hotel business is not foreign to south asians. We own hotels and we know how it goes and we know for a fact we were not taken care of at this venue and treated very unfairly.

Michael C

Dec 17, 2022

5

We had booked a room for a Friday so we could attend a Christmas Party near by. Unfortunately, our son got strep throat the day before. The staff was so nice to refund us on a nonrefundable room my wife booked on accident. We will be staying here once our schedule opens. Thanks for the understanding and will be staying soon.

R. Anthony

Nov 26, 2022

5

Service has always been top notch. People at front desk always greet you whether you are approaching them or simply walking by, which I appreciate.There are some minor things in the rooms that keeps them from being perfect but I can live with those little annoyances. One of the best hotels in Houston. O serviço sempre foi de primeira qualidade. As pessoas na recepção sempre o cumprimentam, quer você esteja se aproximando delas ou simplesmente passando, o que eu aprecio. Existem algumas pequenas coisas nos quartos que os impedem de serem perfeitos, mas posso viver com esses pequenos aborrecimentos. Um dos melhores hotéis em Houston.

R. Anthony

Nov 25, 2022

5

Service has always been top notch. People at front desk always greet you whether you are approaching them or simply walking by, which I appreciate. There are some minor things in the rooms that keeps them from being perfect but I can live with those little annoyances. One of the best hotels in Houston.

Bryan Denhart

Sep 24, 2022

5

The staff is so accommodating and nice! Lesia Luz went above and beyond to help me get a room in the middle of the night while my wife was recovering in the hospital next door. She even gave me a better rate because of my situation. 5 star customer service and beautiful hotel. A equipe é tão acolhedora e agradável! Lesia Luz foi além para me ajudar a conseguir um quarto no meio da noite enquanto minha esposa estava se recuperando no hospital ao lado. Ela até me deu uma taxa melhor por causa da minha situação. Atendimento ao cliente 5 estrelas e lindo hotel.

Jovana Miles

Sep 24, 2022

5

I came to stay at the Westin - Memorial for my birthday weekend, and the customer service from some of the staff members were excellent. Specifically, I would like to send praises to a few employees. Danny(front desk manager) and Mario at the front desk were very welcoming, friendly and genuine. Celia was the best bartender I’ve ever met. She was open to making drinks that weren’t on the drink menu. I would definetely recommend staying at this hotel to all of my family and friends! It's a true sample of southern hospitality! Eu vim para ficar no Westin - Memorial para o meu fim de semana de aniversário, e o atendimento ao cliente de alguns dos membros da equipe foi excelente. Especificamente, gostaria de enviar elogios a alguns funcionários. Danny(gerente da recepção) e Mario na recepção foram muito acolhedores, simpáticos e genuínos. Celia foi a melhor barman que eu já conheci. Ela estava aberta a fazer bebidas que não estavam no menu de bebidas. Eu definitivamente recomendo ficar neste hotel para toda a minha família e amigos! É uma verdadeira amostra da hospitalidade sulista!

Bryan Denhart

Sep 21, 2022

5

The staff is so accommodating and nice! Lesia Luz went above and beyond to help me get a room in the middle of the night while my wife was recovering in the hospital next door. She even gave me a better rate because of my situation. 5 star customer service and beautiful hotel.

Jovana Miles

Aug 27, 2022

5

I came to stay at the Westin - Memorial for my birthday weekend, and the customer service from some of the staff members were excellent. Specifically, I would like to send praises to a few employees. Danny(front desk manager) and Mario at the front desk were very welcoming, friendly and genuine. Celia was the best bartender I’ve ever met. She was open to making drinks that weren’t on the drink menu. I would definetely recommend staying at this hotel to all of my family and friends! It's a true sample of southern hospitality!

Tulasee Anishetty

Aug 24, 2022

5

Had an excellent stay at the Westin during a business trip in July. Upon arrival, my booking had an issue but Ms Lesia Marshall took care of everything and made sure that I had the most pleasant stay at the hotel. The rooms are clean and comfortable, the staff are kind and thoughtful and there is a Starbucks within the hotel. Looking forward to being back soon! Tivemos uma excelente estadia no Westin durante uma viagem de negócios em julho. Na chegada, minha reserva teve um problema, mas a senhora Lesia Marshall cuidou de tudo e garantiu que eu tivesse a estadia mais agradável no hotel. Os quartos são limpos e confortáveis, os funcionários são gentis e atenciosos e há um Starbucks dentro do hotel. Ansioso para voltar em breve!

Nam Nguyen

Aug 24, 2022

5

Very happy with my stay here at this location. The staff is very friendly and always has an answer for my questions. Room is spotlessly clean. Towels are always stocked daily. Breakfast is yummy. Keep up the great work! Muito feliz com a minha estadia aqui neste local. A equipe é muito simpática e sempre tem uma resposta para as minhas perguntas. Quarto está impecavelmente limpo. As toalhas são sempre abastecidas diariamente. O café da manhã é gostoso. Continue com o ótimo trabalho!

Tulasee Anishetty

Aug 16, 2022

5

Had an excellent stay at the Westin during a business trip in July. Upon arrival, my booking had an issue but Ms Lesia Marshall took care of everything and made sure that I had the most pleasant stay at the hotel. The rooms are clean and comfortable, the staff are kind and thoughtful and there is a Starbucks within the hotel. Looking forward to being back soon!

Nam Nguyen

Aug 11, 2022

5

Very happy with my stay here at this location. The staff is very friendly and always has an answer for my questions. Room is spotlessly clean. Towels are always stocked daily. Breakfast is yummy. Keep up the great work!

Shaydrieme Dorsey

Jul 24, 2022

3

I love the fact that the hotel doesn’t have carpet in the room considering they are pet friendly. However, they do have large rugs in each room that are dirty looking with obvious stains present—-I suggest replacing the rugs or having them cleaned professionally. The bedskirt on the bottom of the beds need to be removed permanently if they’re not gonna be cleaned and/or changed along with the comforter on each bed after a guest stays because they were very dirty. The body wash, hair shampoo, and hair conditioner was not brand new…it was used bottles from the previous guest. That is definitely unsanitary in today’s society which deems the items as contaminated. There were also some electrical outlets in my room with broken plate covers which is a hazard for an electrical accident to occur. The hotel is okay for the most part but I would never give it 5 ⭐️

Santos Romero

Dec 24, 2021

5

Fue muy interesanteme gustoStarbucksme disfrutemi mocacafe.

Irina Medina

Dec 24, 2018

5

Excelente atención, el check in fue muy rápido y la atención muy buena; es la primera vez que me hospedo en este hotel y me gustó bastante. Muy buena vista a la calle adornada para Navidad, el hotel conecta con el centro comercial y hay un shuttle gratis para ir a una distancia de tres millas. El cuarto tiene buen espacio, al igual que el baño.

Claux Luna

Dec 24, 2017

4

Los salones para realizar congresos son de gran calidad: alfombras y tarimas con mantenimiento; aire acondicionado, baños limpios con suministros de calidad y más que suficientes.

K5954EZrosan

Starbucks

5

Mrs.Porter and Ashley over Mem City are the absolute best! They make the best drinks and have the greatest customer service! Love love them!! They definitely make my walk from the hospital worth it!

Wiindyyylou

Great Staff!

5

I came to the Westin Memorial City for a quick visit and I was warmly greeted by Marc in valet. It was cold and he promptly assisted me in getting my ticket so I can get inside where it was warm...

443edmundj

Starbcks

5

My experiences at this Particular Starbucks is always enjoyable! Staff is Perpetually Courteous and Upbeat. My Beverages are always on point and of best Quality! The staff of : Ms. Eloise...

The Westin Houston, Memorial City, Houston

The Westin Houston, Memorial City

Price & Availability

Select your room

Traditional King Room ·

Standard Room ·

Traditional 2 Queen Room ·

Traditional 2 Queen Room (Accessible) ·

Standard King Room ·

Standard 2 Queen Room ·

Traditional King Room ·

Traditional 2 Queen Room ·

Deluxe King Room ·

Standard King Room ·

Standard 2 Queen Room ·

Junior King Suite ·

Deluxe King Room ·

Junior King Suite (Accessible) ·

Junior King Suite ·

Overall

Customers Review

Similar Hotels you may also like

The Westin Houston, Memorial City, Houston

The Westin Houston, Memorial City

Price & Availability

Travelers

Select your room

Traditional King Room ·

Standard Room ·

Traditional 2 Queen Room ·

Traditional 2 Queen Room (Accessible) ·

Standard King Room ·

Standard 2 Queen Room ·

Traditional King Room ·

Traditional 2 Queen Room ·

Deluxe King Room ·

Standard King Room ·

Standard 2 Queen Room ·

Junior King Suite ·

Deluxe King Room ·

Junior King Suite (Accessible) ·

Junior King Suite ·

Overall

Customers Review

Similar Hotels you may also like