Convenient location with breakfast that's better than most Hampton's. Grungy parking deck for $25/night. No hot water for morning shower. Fitness facility being renovated, note indicates guest should use the facilities at the adjacent Garden Inn. Garden Inn facilities also being renovated.

After submitting the review the hotel responded below, but without naming a person to speak with at either venue, or a convenient time to call. The poor service continues. I am a Hilton Diamond Club member and was a guest at the hotel for three nights, March 3-5. Upon entering my room neither the refrigerator nor TV functioned. Maintenance personnel repaired both, although I expect to enter a room with all devices functioning. Saturday morning, 4 March, all guests on my floor were greeted with tremendous boring and hammer noises resulting in numerous complaints. A Manager Tony Wilson came to my room later that day, maintaining he heard no such noise, told me to identify where the noice was originating and stated clearly there was no renovation work taking place in the hotel. I reminded him this was his responsibility. The noise later continued at which point I complained again to the Manager Mario about 5:00pm. He contradicted Mr Wilson stating renovation was continuing. I requested compensation and he promised the same. Sunday morning I attempted to raise the window shade and the chain broke. Promptly maintenance personnel arrived, was not able to repair it but promised to return later that day to complete the repair. This repair did not take place. I left the room for the evening and reported this to personnel at the front desk and was promised it would be repaired by the time I returned later that evening. Upon my return the broken chain was removed but not replaced, the shade was down but could not be raised. This was reported to Danielle at the front desk. She offered to remove the parking charges from my bill. I asked why I was charged for parking although I did not utilize this service? For this she had no response. Upon check out the next day it was confirmed that parking had been charged in error and then removed. The employee gave a vague rationale as being “parking charges are normally included.” This is an unsatisfactory response. He promised either the Manager Mario or Amber would contact me within two days regarding compensation. A week later and this has not happened. I suggest avoiding this hotel and its incompetent management.

In town 1 night for date night, dinner & a concert. Walking distance to all! Cannot say enough about Tony at the front desk! Courteous, energetic, professional! Asked him about our restaurant, he rushed out from behind the desk to show me the route to take. A true asset to Hampton!!! Room is nice, on the way out to dinner, advised Tony of a minor toilet and smoke detector issue, taken care of while we were at dinner. Will definitely stay here again!!!

This hotel was very clean, has extremely friendly employees, great breakfast, and comfy beds. I also really enjoyed that it’s right next door to the NASCAR Hall Of Fame, so it’s only a short walk if you’re into this attraction. Unfortunately, during our visit, we experienced having a cold shower. The staff was extremely professional in handling the situation, and it was resolved in a timely manner. If we come back to Charlotte, we will definitely use this hotel again.

The water pressure kind of sucks. You’ll have to flush the toilet a few times for other people not to see your potty business when you’re done. There is not a kitchen to order room service or to order food beyond free breakfast you will have to DoorDash or go out and get your own meals elsewhere. And for the price of the room per night amenities should reflect that. But the staff was super friendly

Very convenient and close to our destination for our Christmas party very clean and welcoming wish we would of stayed longer to enjoy more. Down side was paying for parking apart from the amount we...

It was a very late check-in. Despite that, the staff was very courteous and welcoming. The room was clean and the bed was very comfortable...Best sleep in months. Also enjoyed the...

Service was great. Room was clean. Complimentary breakfast was served. On arrival i felt welcome by a worker named lucy i think. She explained everything perfectly and let me know if i needed...

My son and his family and myself stayed here with adjoining rooms. The lobby had a nice smell, and beautifully decorated for Christmas. The front desk personnel were very friendly and helpful. Our...

This hotel was very clean, up to date, and provided a lot of amenities! The staff was awesome!! It is sooooo refreshing to go out of town and have no issues with your hotel. It’s also in close...

We found the employees here to be consistently friendly and helpful. Our room was cozy but clean and well appointed. Breakfast was average. Parking is extra but fine -- although you have to learn...

Great place to stay with outstanding service. Price is great. Customer service was great along with maintenance. Parking was available when I stay there. Everything in walking distance. A wonderful...