TownePlace Suites Atlanta Buckhead
820 Sidney Marcus Boulevard NE, In Atlanta (Buckhead), Atlanta, GA 30324, United States
Rating
4.1
Price Level
$$
房间
75
Pets
Yes
30
May
TownePlace Suites Atlanta Buckhead, Atlanta
Price & Availability
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Overall
Very Good
4.1
280 reviews
5
54
4
57
3
36
2
17
1
12
Customers Review
Value 4
Location 4.2
Cleanliness 4.3
Comfort 4.1
Neighborhood 4.3
Amenities 3.7
Condition 4.1
Quality 3.3
Recomendation 91.5%
“Receptionists were exceptionally friendly our first week but after that they seemed to lose interest in us. There were no more friendly greetings. The stovetop did not function well. It took an hour to get a small pot of water to boil.We didn't know there was a spa/hot tub until we had been there more than a week. No one told us. One day we happened to see a small little sign that said spa with an arrow. The internet was terrible. They advertise the TVs have both Netflix and Showtime but we were never able to connect in the bedroom and 75% of the time we couldn't connect in the living room and when we could connect it was almost pointless to try because the connection was so poor we could only watch a few minutes at a time because it would stop to buffer constantly. It was so anxiety inducing what was the point? We called the front desk once and all the did was connect us to the hotel tech support and oh my god! They talked down to us like we were idiots. They had no idea what they were doing. They kept telling us to do things that weren't possible. They were asking us to check the wifi connection as if we were asking about our laptops but it was the hotel TV we were complaining about. We called the desk another time to complain and they said someone would come to our room to help us and no one ever came. The place is not well insulated and you hear EVERYTHING. When drunks come back late at night it'll wake you up. When people are arguing in the hallway you'll hear it. When there's a shootout at the gas station across the street you'll hear it. I didn't post pictures because it's just a hotel room. Nothing bad but nothing good either. Just a room.”
— Devidyal Givens
“Parecia uma casa longe de casa. Era um lugar muito relaxante para trabalhar tranquilamente enquanto saía com meu filhote. O café da manhã era realmente bom. Eu estava surpreso. A kitchenette era tão conveniente e eu só desejo que eu trouxe mantimentos. A equipe foi amigável e acolhedora. O único problema foi que, depois de sair, não recebi um recibo das cobranças no meu quarto. Quando liguei para a pessoa que atendeu (com quem nunca tive interação antes) não podia simplesmente me dizer quais eram as cobranças, a resposta dela foi culpar o site de reservas, que NADA tem a ver com cobranças que o Marriot cobra do meu cartão em um viagem totalmente pré-paga. Meu cartão foi roubado e cobrado no Marriot NOT Expedia ou Hotwire! AINDA não sei para que foi a cobrança de US $ 100 e obter uma resposta neste momento está começando a me irritar além da crença. Se ela não souber responder à minha pergunta, prefiro que ela diga isso, do que culpar um terceiro que nem se beneficia dessas cobranças DEPOIS de eu pagar e reservar o quarto. Agradeceria muito o respeito e a decência comum de saber pelo que fui cobrado! Fora isso a experiência foi excelente… especialmente para um hotel localizado em Atlanta onde o atendimento ao cliente é praticamente inexistente!”
— Keanna Hoskings
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