Towneplace Suites Houston Galleria Area
5315 South Rice Avenue, Near Richmond Avenue, Houston, TX 77081, United States
Rating
4.4
Price Level
$$
Rooms
120
Pets
Yes
30
мая
Towneplace Suites Houston Galleria Area, Houston
Price & Availability
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Overall
Excellent
4.4
305 reviews
5
45
4
15
3
6
2
3
1
10
Customers Review
Cleanliness 4.5
Comfort 4.5
Neighborhood 4.2
Amenities 4.1
Condition 4.5
Recomendation 91.8%
“Excelente en ubicación, limpieza, desayuno; solo que un poco avejentado, hay áreas que necesitan una renovación.”
— Miguel Garcia
“Did anyone notice an extra $75 charge? It's subtle and you have to do the math on your charges. It is not listed on your receipt. While I booked my hotel, it was clear what the room charge for the hotel was for 2 nights and there was a parking fee that you paid when you checked in to your hotel. 2 nights parking fee was a total of $49.80 ($23/night + taxes $1.90/charge = $49.80). However, nowhere in my receipts showed a $75 fee. I did not know until I got to the hotel. The lady at the front desk briefly said there would be an extra $75 fee. But when I questioned her, she seemed aggressive about it and acted like I should know and talked fast so I could just swipe my card and move on. I didn't want to argue with her because I questioned her when I arrived and when I left and she had the same aggressive and demeaning tone. End of the stay when I received emails of my receipts, none of them showed $75 charge on the receipt, however the charge on my account showed a total of $124.80. $124.80 - 49.80 = $75. I will pay whatever I need to pay so long as it is CLEAR and I am notified of it during my purchasing process on the website which it was not. Clearly, this was a hidden charge. How come this $75 is not stated on my receipts, and then shows up as a larger number on my CC statement? Anyway, had to call customer service and this charge is in dispute now. Pay attention to your charges everyone.”
— Julie Luu
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