The place is super cute and nice, I would definitely stay here again. I just was not a fan that it did not have a microwave in the room, It had the fridge and everything else in the room which was to be expected. The breakfast is good and they have a pool table as well!

The staff is welcoming, and the rooms are standard. Some of my towels had rips and holes from over usage and/cleaning. In one of the beds, the sheets were yellow, they smelled clean, but they looked used and uninviting.

Whenever I come to Charlotte (which is often) this hotel is my go-to. I’ve been a fan of this Tru Hilton hotel for a couple of years now. However, I was highly disappointed in the cleanliness and quality of the place. The quality has really gone down significantly. When I checked into my room, there was a large bug on the wall and red stains on the floor. I went back downstairs and notified the front desk about what I saw. They offered me another room. I went to the new room and saw the same bug but it was on a different side of the wall. I took a picture and I went BACK downstairs and showed the front desk. She seemed very nonchalant about the situation. She offered me another room. This room was okay but then I woke up around 430a this morning and saw a roach in the bathroom. So I am now completely done with this place. I will definitely find somewhere else to stay. If you’re not a fan of bugs and would actually like to be comfortable during your stay, I would suggest finding a different hotel.

Tried calling them beforehand to see if they can do an early check in but can’t get a hold of them. The phone call keeps hanging up for some reason so we just went there directly to see. The Front desk was accommodating and very friendly. We were able to do an early check in as soon as 10am with no charge! Just one more mishap was that we think it was the room service who almost walked in to our room around noon. I just saw his hand holding a key card as soon as he was about to walk in. Good thing they noticed there was guest inside. But overall everything was nice and clean. Toiletries are provided and the lemon scented body soap and fresh scent shampoo and conditioner has a superb scent to it. Couldn’t get enough of it! You need to bring your own toothbrush/toothpaste though. Would definitely come back still.

The hotel breakfast was absolutely awful. Aww got downstairs at around 8:30 (ends at 9:30) and they had next to nothing left. I’m gluten free and the only thing I could eat was the singular yogurt that was left and some cereal, which we had to buy milk for because there was none. They didn’t even have forks and everyone there hated working there and didn’t care. Won’t be staying here again.

The lobby was open and staff very friendly. They have a self serve store in the lobby that is open 24 hours a day which was very nice. The room was a little small, but every inch was planned out and...

This was my first time staying at a Tru property. I travel almost every week and enjoy having a cup of coffee in my room when I wake up. But for some reason this brand decided not to put a coffee...

The noise from the hallway, room next door and the room above was horrific. I room are so small I have no idea why Hilton built such a hotel chain. Home2 Suites is so similar and 100 times better...

Our room was so filthy! We had 2 nights booked here and ended up moving to another hotel for the 2nd night. The sheets obviously hadn't been changed, the floors hadn't been mopped or even swept and...

I think this is the first time I have ever been let down by a Hilton brand hotel. We have been staying at them for years and they are always high quality. This one was a disappointment for...

The accommodations would not consistent with prior experience at any Hilton facility I have experienced! I would not recommend staying at a Tru by Hilton for any family or friends as it was not worth...