“Excellent location on W58 st for our week long stay in New York City and not far at all for the metro from Columbus Circle (10 min walk) and Times Square (20 min walk).The room was clean and tidy and exactly what you’d want for a base to sleep in around the various places to visit around the city. The breakfast was suitable and had enough choice to cater for everyone and there was always a seat available whatever time we went down. The staff were friendly and helpful and there were certainly no complaints here.The reason I have put 3 stars is because from only our second day here the second elevator had stopped working. I understand this was of no fault of staff but the part I’m unhappy about is the time it has taken to get this repaired. It was 4-5 days after the fault that I first noticed engineers parked outside the hotel and we ended up going the entire week without this second lift working. It added on 30 minutes every time waiting and it was not acceptable when there are 18 floors in this hotel full of guests wanting to use the lift like us. I have an ongoing tendon related knee injury which stopped me from doing the stairs instead so it was stressful in a stuffy hot corridor waiting for this each day.Other than that, a decent hotel and would recommend providing both lifts are working, otherwise I’d book a day longer to make the lost time back up :D”

“I really enjoyed my days in this hotel, first time visiting NYC. The location of this hotel it’s perfect, 11 minutes walking to Central Park, 15 minutes walking to Times Square. The girls at the front desk are extremely friendly, kind and helpful. They deserve a 5 star for the service. But, I only left 3 stars because they need to work on those elevators and have more options for the breakfast. Only 2 elevators, extremely slow and one of them didn’t work for half of the thanksgiving weekend (LOTS of people) the waiting for the elevator is insane. The breakfast is good but the same everyday, could have more options. This hotel couple be one of the greatest because they have an excellent location and a really good staff. Hope they can get better.”