Experience Luxury and Tranquility at Marriott's Ko Olina Beach Club in Kapolei, Hawaii

Alisa Hall

apr 07, 2023

4

I stayed here 4 years ago and felt like I had a more magical experience than this go -around. The pros: the grounds are lovely, the beach is calm and beautiful. there are plenty of pools with lots of chairs, I enjoyed the exercise classes. The cons: housekeeping never came one day, and for the price you are paying to stay here in a villa, no service should be overlooked. The next day we had a plate of pastries on the counter for breakfast which housekeeping threw away before we got to eat them for breakfast. The guy at the towel hut was difficult about how we didn't have our towel card, which was never explained to us at check in. No one told us about a towel card tucked in amongst the room keys. We were given our VIP package of coupons and when I did the online reservation for the airport private lounge club perk, I was immediately called back to say, "sorry, it's full, you can't use it." The rooms are looking pretty dated at this point. Overall, the stay lacked a little luster as when I was here 4 years ago.

Pelenaise Malaga

feb 14, 2023

5

We loved our stay so much we added a few more days. Unfortunately our 1 bedroom and full kitchen room wasn’t available but we still liked the guest room. Our room was clean and had everything we requested. Beach view from our room was beautiful. Stayed here for a little more than a week and my toddlers loved it. The beach was perfect for our babies to play in and we also did captains show which was very good! The restaurant on the property was very yummy and had very good calamari and the clam pasta was my favorite. Service was great everywhere on the property. The pool side food was not our favorite so we just ordered to go from the restaurant.

Sharon K

gen 28, 2023

5

My family and I love staying at this hotel. We've stayed there with and without kids and have always had the best time. The lagoons are great for kids because the waves aren't too big. Other hotels seem so crowded around the pool but not here. There are 4 different pools, one connecting to a sand entry kids pool and we have never had a problem finding sun beds. There are daily exercise classes and kids activities. The on site store has just about anything you need or have forgotten to bring. The staff are so friendly and accommodating! Big thanks to Victoria at the check-in desk who went above and beyond customer service on our last trip!

J Sauls

nov 15, 2022

2

Our stay here was just ok. The resort did have some great amenities. The pool and the activities are fun, and there's plenty to see and do. The grounds and views were beautiful. Everyone we spoke to was very friendly. We have a family of 7, so we had to have 2 rooms and rooms could not be adjoining. The rooms are extremely dated and were dirty. When I asked about why the rooms were so dirty, I was told it was due to covid and they didn't provide daily housekeeping. The couch sinking in and worn out cushions, the filthy carpets- everything was just beyond its expiration date. We asked to come for a time share meeting, and they asked us to invest in them even though they had no plans to invest in the upkeep and maintenance of themselves. I wasn't sold. We had just come from Turtle Bay, where we spent much less and got so much more. We were able to rent a beautiful and spacious 4 bedroom that was a true ocean front. They offered daily housekeeping, clean, updated and comfortable rooms. Coming from that to dated for more money made our stay here even less impressive. I definitely wouldn't stay here again.

Fab Foodie

set 22, 2022

2

Sadly this will be my last stay here. Unfortunately we are here until Sunday. Issues: 1. Upon arrival bellhops stood there and watched us struggle with luggage. Made eye contact then one person decided to ask if we wanted a cart. I had a $20 bill in my hand for a tip. We have a lot of luggage. 2. Stepped into room onto a gritty/sandy floor. 3. Kleenex box had been filled with the leftover napkins from several other rooms. That is unsanitary and disgusting! Some of the pieces had nail prints from housekeeping stuffing the unused portions of Kleenex in the box. 4. I always bring Clorox wipes, and boy I’m glad I did. The light kit from Amazon showed copious amounts of bodily fluid on the counters, floor, and around toilet. I did a DEEP cleaning. 5. I am well traveled, and am used to being stared at as a black woman. One of the employees followed me today until I stopped and stared her down. She wanted to make sure I am a registered guest. —Registered? Yes —Guest? No. I don’t feel like a guest. The Four Seasons would NEVER treat me like this. Hopefully the next three days will be better.

989ralphvee

Vacation of a lifetime!

5

7-day stay in a 2 BR 2 BA unit Upon entering the resort, we were greeted with a breath-taking reception area that overlooks the lagoon that this resort is widely famed for. The beach areas and pool...

too_few_trips_1

Beautiful resort

5

We've stayed at Marriott's Ko Olina Beach Club several times over the past decade and continue to be impressed with the property. It is well maintained and well managed. The grounds are immaculate...

susanpD7342BN

Love this resort perfect for families

5

We just spent 10 days at this resort. This was our 2nd visit with grandkids 6&8yrs . We had a 1br ocean view full kitchen washer/dryer very comfortable. We are MVC owners our favorite resort is Maui...

Kurt G

Waste of $$$ - This is a retirement resort, everything closes at 9:00pm nightly.

1

Very expensive, only 2 choices for food (expensive $100.00 per person average), single room is like a closet. No maid service, no in-room dining. Store is VERY VERY pricey paid $40.00 for iPhone...

Eva S

Amazing hotel

5

If being in Hawaii isn't the best thing in the world, this hotel makes it even more amazing! Great for families with little kids - the beach is super friendly for little people. No rough waves and...

ajgeb

Rigid rules, no effort to accommodate, never again

1

We had booked a one and two bedroom suite at this facility. When checking in, we found that there were 3 towers at this facility, and our rooms were in separate towers. The only reason we were...

Marriott's Ko Olina Beach Club, Kapolei

Marriott's Ko Olina Beach Club

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