Experience Southern Charm at the Marriott Charlotte City Center

Better 4 Your Body

Mar 21, 2023

5

This was the perfect hotel for our stay. Right across the street from the Charlotte Hornets. This is a dog friendly hotel. They have a small dog walk on one of the floors. Perfect if you have your furry companion with you. The rooms were very nice. No carpet which I loved. Clean. The employees were nice and helpful.

Colleen Herion

Jan 19, 2023

1

We booked a room for a wedding block for three nights. Because of the fact that the room block was only for two we had to have two separate room reservations. It was originally booked under my name but we called to have the name switched under my husbands since he was a Marriott rewards member. When we checked in to the hotel they told us we had two reservations, one under each of our names and once we explained our conversation with whomever booked our rooms, they told us they would cancel the other reservation. We then were charged for two reservations. When we called to have the charge removed they declined saying both reservations were still active. We were never given a key to a second room, the room under the second reservation, as we were told at check in it was canceled. When we spoke with them after the fact they said they would check to see if the room key was ever used and get back to us which it never was as we were never even given that key. We were told we would still not receive a refund. We cant get through to anyone who can actually help and are still out hundreds of dollars. This is easily the worst customer service we have ever experienced and we will no longer stay at any Marriott hotels. In addition to this the walls were paper thin and we heard people the entire night until 3am.

Tuned In

Dec 12, 2022

3

Check-in at this hotel was one of the best experiences we've ever had. I wish I could remember her name (Simpa?!) She was such a good energy and the perfect introduction to the hotel. Excellent front desk. Location is great, rooms were clean and spacious. The only bad experience I had was when I called back 1 hour after checking out to get the young lady name at Front Desk so I can continue to write this review I was treated with discourteous and no attempt to help. Doesn't make sense because I stated I'm currently writing the review to rave about a current employee. Also the room is too nice for the ceiling to be peeling 😔

Emily Mckinnie

Oct 23, 2022

5

We picked the Marriott City Center for our wedding guest hotel block and we couldn’t be more pleased. The rooms were clean and modern, the bar and restaurants downstairs were perfect for our guests. They also did a great job handing out welcome bags to all our guests, which can be a tricky task. Highly recommend!

Shaneka Griffin

Jul 20, 2022

5

I truly enjoyed staying at this location. The property was beautiful and the staff went above and beyond. I was met with the pleasurable smile of Adrianna. She was very helpful and nice. However my superstar was Porfirio. He was so gentle and understanding. Porfirio's empathy and world class customer service skills brightened my visit. His effective listening and eagerness to help definitely left a permanent positive memory for my lovely experience. You're gonna enjoy staying at the Marriott. Make sure to tell Porfirio and Adrianna hello and to please keep up the good work.

MsWms

Awesome location

5

Spent 1 night here recently for a race, and we all loved it. Very central location. Easy walk to the Convention Center. Easy walk to Spectrum Center. And lots of places to eat close by. Staff was...

CJWWW

Lack of attention to detail

2

Despite there being a standing message on my corporate booking template that I prefer my room away from elevators and in a quiet location, they checked me into a queen-bedded room (I had booked a...

Shann F

Billy!!!

5

I travel a ton and Billy at the front desk is such a breath of fresh air.his smile lights up a room. We try our best to always stay at this hotel when in Charlotte just because Billy is always there...

Mandy W

Awesome service!!

5

Mario the valet did an amazing job!!! We really appreciated how he took care of us, we will be back! Our car was taken and brought back quickly and carefully. No issues whatsoever and who doesnât...

K7863YCjenniferb

Charlotte Marriott City Center Valet Parking

5

Mario was superb! Very professional. He was working very hard being the only one on board, while other employeesâ stood around with their heads in the sky. I was grateful when he finally greeted me...

608saeedar

Mario & Crew

5

This was a super busy weekend and all of the valet guys were great! They handled our vehicle with such care and urgency. Very professional and attentive. Thank you all for a wonderful experience...

L7286IVkimberlyh

Jack is the Best!

5

Jack was the best bellman that Iâve ever experienced at any hotel. He accommodated all of my wishes with no hesitations. The hotel is beautifully decorated and sanitized. They also require face masks...

shanel297

Valet perfection at the marriott downtown Charlotte

5

Logan, was johnny on the spot. He could get my car up to me in seconds. I don't even know how he was able to do that so fast. Very professional and personable as well. 5 stars for Mr Logan. We should...

elewisRaleigh_NC

Great valet

5

Mario did a fantastic job, I visit this marriott for work, and the valet people are always outstanding. Theyâre quick to get your car, professional, and courteous. I also appreciate that the price is...

Marriott Charlotte City Center, Charlotte

Marriott Charlotte City Center

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