Marriott Charlotte City Center
100 West Trade Street, Near EpiCentre, Charlotte, NC 28202, United States
Rating
4.3
GreenLeader
2024
Price Level
$$$$
Rooms
446
Pets
No
from $ 1,563.80
03
Jul
Marriott Charlotte City Center, Charlotte
Marriott Charlotte City Center
Price & Availability
Select your room
Standard King Room ·
Room Only · King
Package Rate
Cancel free of charge before Thu, 20 Jun 2024
Standard 2 Double Room ·
Room Only · 2 Double
Package Rate
Cancel free of charge before Thu, 20 Jun 2024
Standard Room ·
Room Only
Package Rate
Cancel free of charge before Thu, 20 Jun 2024
Concierge Level Club King Room ·
Room Only · King
Package Rate
Cancel free of charge before Thu, 20 Jun 2024
Club 2 Double Room ·
Room Only · 2 Double
Cancel free of charge before Thu, 13 Jun 2024
Standard King Suite ·
Room Only · King
Cancel free of charge before Thu, 13 Jun 2024
Concierge Level Club King Room ·
Bed & Breakfast · King
Cancel free of charge before Thu, 13 Jun 2024
Club 2 Double Room ·
Bed & Breakfast · 2 Double
Cancel free of charge before Thu, 13 Jun 2024
Standard King Suite ·
Bed & Breakfast · King
Cancel free of charge before Thu, 13 Jun 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
993 reviews
5
521
4
394
3
147
2
56
1
38
Customers Review
Value 4
Location 4.7
Cleanliness 4.6
Comfort 4.4
Neighborhood 4.6
Amenities 4.6
Condition 4.4
Quality 4.3
Recomendation 84.4%
“I truly enjoyed staying at this location. The property was beautiful and the staff went above and beyond. I was met with the pleasurable smile of Adrianna. She was very helpful and nice. However my superstar was Porfirio. He was so gentle and understanding. Porfirio's empathy and world class customer service skills brightened my visit. His effective listening and eagerness to help definitely left a permanent positive memory for my lovely experience. You're gonna enjoy staying at the Marriott. Make sure to tell Porfirio and Adrianna hello and to please keep up the good work.”
— Shaneka Griffin
“We booked a room for a wedding block for three nights. Because of the fact that the room block was only for two we had to have two separate room reservations. It was originally booked under my name but we called to have the name switched under my husbands since he was a Marriott rewards member. When we checked in to the hotel they told us we had two reservations, one under each of our names and once we explained our conversation with whomever booked our rooms, they told us they would cancel the other reservation. We then were charged for two reservations. When we called to have the charge removed they declined saying both reservations were still active. We were never given a key to a second room, the room under the second reservation, as we were told at check in it was canceled. When we spoke with them after the fact they said they would check to see if the room key was ever used and get back to us which it never was as we were never even given that key. We were told we would still not receive a refund. We cant get through to anyone who can actually help and are still out hundreds of dollars. This is easily the worst customer service we have ever experienced and we will no longer stay at any Marriott hotels.
In addition to this the walls were paper thin and we heard people the entire night until 3am.”
— Colleen Herion
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