“Really wanted to enjoy a short weekend with my sisters in Chicago but after seeing BODILY FLUIDS on the bed upon check-in was DISGUSTING. Huge green boogers with hairs everywhere on the actual mattress. We requested another room because it’s late but front desk lady said they were booked … I go online to see if they have availability and THEY DO. The nice housekeeping lady changed the whole set for us thank God but that was after we repeatedly called and asked if we could get new sheets and my sisters and I wiped down the mattress as thoroughly as we could with Lysol Wipes… The lady at the front desk was not trying to help us at all, not at all concerned with our health and quite frankly we did not want to bother them as it’s midnight but we could not lay on filth.. Im without words honestly..”

“I love Hampton Inn. Great mattresses, great linens, always clean, and this location is no different. However, audits should not be run when people are checking out for 5am flights. That task should be completed earlier if doesn’t allow guests to get invoices on check-out. Even WORSE, the tall, older lady working the front desk at this time was literally the surliest hotel employee that I have run across in 25 years of business travel. She definitely should not have a career in hospitality. If she were my employee, I would fire her immediately. It wouldn’t kill her to greet guests with a smile, or to apologize for not being able to provide a service. I don’t need her to educate me on how hotels work. A friendly attitude would have gone a long way, especially at 410am. I love Hampton Inn but wouldn’t stay at this location again. There are plenty of other Hilton hotels to choose from.”