Phone Number 8004447171
Hôtel de Berri a Luxury Collection Hotel Paris
18-22 Rue de Berri, Near Lido, Paris, 75 008, France
Rating
4.7
Price Level
$$$$
غرف
75
Pets
Yes
من $ 7,121.11
28
May

Hôtel de Berri a Luxury Collection Hotel Paris, Paris

Hôtel de Berri a Luxury Collection Hotel Paris

Hôtel de Berri a Luxury Collection Hotel Paris

Price & Availability

Select your room

Room

Deluxe King Room ·

غرفة فقط · King
Total
$ 7,121.12
Room

Deluxe King Room ·

شامل الافطار · King
Total
$ 7,395.67
Hôtel de Berri a Luxury Collection Hotel Paris

Standard King Suite (Garden View) ·

شامل الافطار · King
Total
$ 23,004.87

Overall

Wonderful
4.7
18 reviews
5
509
4
20
3
12
2
5
1
9

Customers Review

Cleanliness 4.9
Comfort 4.3
Neighborhood 4.6
Amenities 4.7
Condition 4.8
Recomendation 100%
“We were there for one night. One of the hottest nights of the year. We reported that our AC was not working before we went to dinner and were told a repair would be made. It was not, and when we returned we tried again m Management said the repair person was gone for the day, but would bring us a fan. 20 minutes later no fan so we called again. This time we were told they had no fans and would not change our room. They were quite rude about it. The rooms are tiny and we sweated all night. Perhaps if they put money into the facility instead of into the hideous faux Egyptian design it would actually be a luxury hotel. It isn't.”
— Kevin Cain
“I stayed for two nights at the Hotel de Berri.We arrived at 10 am just to drop off the bags, knowing that check in was at 3 pm.I had reserved two Prestige suites as a previous call to the hotel had indicated that in order for both rooms to be near each other, these were the room types to book.This information turned to be false, as there is only one Prestige suite per floor.The rooms were not actually available for check in until 6:30 pm.Reception staff and manager were largely unapologetic.I had my 71 year old mother with me and this was a huge inconvenience for them to not have the room ready at 3 pm as guaranteed.This is a three star hotel, not a five star as they advertise.The air conditioning in the room was anemic.There was no air conditioning in the bathrooms at all.The windows did not open and the hotel did not have fans to use in the rooms.The wood floors were filthy with dust and dirt.The vacuum that we witnessed the housekeeper trying to use was clogged and had no suction.The rooms are not as represented on the website.The wait staff in the restaurant could not get orders right in either French or English.The food was the quality of an Applebee’s.When we were preparing to leave, no one asked us how our stay was.The only question asked was, when are you leaving (asked urgently so that they could prepare for the next guest).We had them book our 11 am car and driver for departure, so had they paid the slightest attention, they could have made whatever plans they needed to in the background without pressuring us to hurry up and leave.If you are using Marriott points, then maybe all the inconsistencies of this property might be overlooked for some. But for me, I paid cash and expected to get what they advertised and promised.And this hotel came far from delivering.The staff at this hotel was so incompetent and uncaring that I felt compelled to write a review even though I rarely write reviews. Fiquei duas noites no Hotel de Berri. Chegamos às 10h apenas para deixar as malas, sabendo que o check-in era às 15h. Eu havia reservado duas suítes Prestige, pois uma ligação anterior para o hotel havia indicado que, para que os dois quartos ficassem próximos um do outro, esses eram os tipos de quarto a serem reservados. Esta informação passou a ser falsa, pois existe apenas uma suíte Prestige por andar.Os quartos não estavam disponíveis para check-in até as 18h30. A equipe da recepção e gerente foram em grande parte sem remorso. Eu tinha minha mãe de 71 anos comigo e isso foi um grande inconveniente para eles não terem o quarto pronto às 15h, como garantido.Este é um hotel de três estrelas, não cinco estrelas como eles anunciam.O ar condicionado do quarto estava anêmico. Não havia ar condicionado nos banheiros. As janelas não abriam e o hotel não tinha ventiladores para usar nos quartos. Os pisos de madeira estavam imundos com poeira e sujeira. O vácuo que testemunhamos a governanta tentando usar estava entupido e não tinha sucção.Os quartos não são como representados no site.A equipe de garçons no restaurante não conseguia fazer pedidos em francês ou inglês. A comida tinha a qualidade de um Applebee's.Quando estávamos nos preparando para sair, ninguém nos perguntou como foi nossa estadia. A única pergunta feita foi, quando você vai sair (pediu com urgência para que eles pudessem se preparar para o próximo hóspede). Pedimos a eles que reservassem nosso carro e motorista para as 11 da manhã, então, se eles tivessem prestado a menor atenção, poderiam ter feito os planos que precisassem em segundo plano sem nos pressionar para nos apressar e sair.Se você estiver usando pontos Marriott, talvez todas as inconsistências dessa propriedade possam ser ignoradas por alguns. Mas para mim, paguei em dinheiro e esperava receber o que eles anunciaram e prometeram. E este hotel estava longe de entregar.A equipe deste hotel foi tão incompetente e indiferente que me senti compelido a escrever um comentário, embora eu raramente escreva comentários.”
— Denise Wilson

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