“Experiência muito boa, com pequenos detalhes. Muito bom pequeno-almoço, estávamos completamente satisfeitos. O estacionamento não é exclusivo do hotel, é gratuito, mas fica na praça em geral. Você tem que conseguir um novo tíquete toda vez que tiver que sair. Esperamos que eles melhorem isso para reduzir o consumo de papel. A chave é um cartão e é usada no elevador e nas portas dos quartos, falhou no elevador certo, tivemos que pedir verificação dos nossos cartões porque falhou bastante e não permitiu acionar o elevador. Os pisos superiores são acessíveis apenas por elevador. Pessoal muito simpático, sempre recebido e atento às nossas necessidades. Os quartos eram pequenos, mas tinham o necessário para descansar e se preparar para o dia. Café e chá gratuitos 24 horas.”

“Mixed emotions here. On one side, this hotel has a great location. Since is right in the middle of the mall, you can easily go get dinner and a snack, do some shopping, go to the supermarket that is in the mall and super close to the doors, get Tim Horton's coffee and never need a car to do that. They have lots of security measures, they do a questionnaire, temperature checks, spray your bags every time you come back, the antibacterial gels, etc. We were nicely welcomed and everything went pretty smoothly. On the other hand, as soon as we get to the room, we found long hairs in a pillow. So every safety measure goes out the window and we suddenly felt not so safe. Hairs in a pillow means the room has not been throughly cleaned, especially during a pandemic, when that is super important. Then, the transportation situation. The hotel is still advertising this amenity, which is that they drive you anywhere in a 10km radius for free. It was one of the reasons why we chose them. One receptionist told us it was still working, and to just let them know 10 minutes before we needed the service. The other receptionist flat out refused, citing pandemic reasons. So all this confusing information ended up not giving us the service we specifically chose the hotel for. They need to mention the service is no longer available, as they mention any new restriction.”