Discover Southern Charm at our Hotel in Charlotte, North Carolina

Aaron Jamesfield

Mar 31, 2023

5

Don't forget to use HotelTully.ᴄᴏm when booking any room. This site will compare thousands of hotel sites and normally will have rates much cheaper compared to others! Thank me later! This resort is the best rated in the area. I've been staying here for a very long time. If you stay for a few nights you won't regret it. Super impressed with the customer service and staff! We had problems finding the hotel due to an event and Yalonda quickly helped us via phone. She went above and beyond at check in and I cannot send praise her way enough! She is a fabulous employee! Thanks for making our stay awesome!

Watson P

Feb 21, 2023

3

3 star hotel and a 3 star stay. Overall disappointed. Check-in was poor due to the app telling me that my room was ready early but upon arrival I was told the app was wrong and it would not be ready for another few hours. Luckily, it was not a big deal, but still an annoyance. Room was okay, very spacious and clean, but basic. Location was excellent and was definitely the best part of the stay. Make sure you get a parking ticket from the front desk so you can use their rates instead of the more expensive city rates. You can discard the parking deck ticket if you chose to park first.

Stephen Deary

Jan 28, 2023

3

The hotel is in a good location near my office. They offer a decent rate. The biggest complaint is the age of the rooms. The bedding is just OK and an "executive suite" is merely a standard room. The room I recently had has a rollout desk, but the legs were nearly falling off. The TV offers a way to stream, but you can never connect to the server allowing a connection. If you are looking for a place to lay down, it's fine. On a positive note, the shower is fantastic. Plenty of pressure and hot water. I also like the breakfast and the bar offers a quick nightcap.

Sara M

Nov 18, 2022

3

If you have a choice, stay elsewhere. The location was perfect for the marathon. That's the best thing. Lots of street noise. The service was pretty awful and they either don't care or are short staffed, or likely both. The room itself wasn't super clean (mold by fridge, several dark spots on carpet). We stayed 3 nights and room service never came. Had to ask for towels and trash. Also, we tried for early check-in and kept being told to come back in 15 minutes repeatedly, until it had been over an hour and was well after the official 4pm check-in. There was a line of people waiting to get into their room.

Zoe Foster

Oct 27, 2022

1

I stayed at this location the weekend of September 3 and reported a missing item from my room an hour after departing from this hotel. The missing item was my Bose speaker, I called the front desk immediately after realizing it was not in my possession. The front desk personnel sent someone to my room to check, however they did not see the speaker. I arrived back at this location approximately 15 minutes after the initial call, my room was not cleaned and the speaker was not located on the vanity near the bathroom where I left it. I followed normal protocol and reported the item lost/ stolen on the website and the manager contacted me regarding my item. However, he did not respond after the initial email. It seems to me that this poor management due to Steve Kutay’s lack of response. I would like to either have my item back or be reimbursed, this is a simple request and I cannot find anyone to assist me in this matter. So, I do not recommend this location. If you have anything valuable in you luggage I would NOT stay here as I do not trust it would be safe. I am extremely disappointed and dissatisfied with this Marriott location.

Ray W

Nicely appointed and great staff

5

Very welcoming staff in a site optimally situated at the City Center with many fine restaurants (particularly high end steak houses) just a short walking distance. Better than average exercise...

holyspiritvessel

Everything awesome - except for pilling or knit balls on fitted sheet

4

Just stayed at Courtyard Charlotte City Center. Very friendly and accommodating staff. Great bistro. Loved the room and the setup. My only negative that made it not get 5 stars is our fitted sheet...

Beth M

Great location

4

This Courtyard is in a great location if you are able to walk Charlotte. Amelie's Uptown is just a block away for breakfast, the EpiCenter is about two blocks away. Mint Museum is two blocks away...

Courtyard Charlotte City Center, Charlotte

Courtyard Charlotte City Center

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