“I booked this hotel via a phone call to the hotel because I wanted to verify it was pet friendly and the final charges. I confirmed final amount and asked if it included pet room. I was told all was set. I drove from New Mexico in the pouring rain (the entire trip) as a solo driver and arrived exhausted. I checked in a paid for the room. After I signed, I was told I owed a $75 pet fee. This is the first I heard of it. Not once while on the phone booking the reservation was a $75 fee mentioned or I would’ve reserved elsewhere. After getting kids, luggage and dog inside, we waited over 6-7 minutes inside the elevator and it didn’t move. So, I lugged kids, luggage, dog up 3 flights of stairs. Once in the room, there was someone’s leftover food in the fridge, kids sticky toys stuck to the ceiling, the pool deck ceiling was leaking a lot, blood on one of the pool lounge chairs….I mentioned to front desk so they’re aware. The next morning as we were leaving I’m quite sure I caught the same front desk woman gossiping about us. So, needless to say… I did not enjoy my stay and do NOT recommend. More so due to customer service because if they seemed to actually care about these issues I may not have been as upset. The pet fee is RIDICULOUS though!”

“EXCELLENT hotel with very cheerful and helpful staff. Elva (front desk) was extremely friendly and welcoming. The room was clean and everything was just perfect. Great Hampton Inn - I give this hotel my highest rating of 10/10.”