“Trinity what an incredible job you have done accommodating me. You make sure I got fresh coffee, you made sure you did what Hilton expects going beyond the customer's request. I don't know how to thank you for incredible dedication to service because the Hilton brand should appreciate you and honor you because you have brought your best. You smiled when you didn't have to you called me in my room to make sure my payment was taken care of and you did so many other things that makes the Hilton brand incredible. So I want Hilton to know Trinity is an incredible person and she made my stay very enjoyable and I'm looking forward to coming back to Hilton again. The pool was excellent but it can get a little bit warmer the food needs to be switched to a buffet style and the cappuccino machine should be fixed because it's broken I couldn't get my cappuccino fix but Trinity made sure that I got the best coffee available so I can't say enough about Trinity now she took care of me in the Hilton brand on Thanksgiving Day so thank you so much it was an incredible State I hope to come back again.”

“The service here is hit and miss. Sometimes it is good and other times not so good. Rooms are about due for a refresh. Was one of the best hotels in Greenwood, but now there are other newer hotels in the area that this Garden Inn needs to compete with.”