Phone Number 8004447171
Hampton Inn Houston-Brookhollow
12909 Northwest Freeway, In Houston (Fairbanks), Houston, TX 77040, United States
Rating
4.4
Price Level
$$
Rooms
81
Pets
No
05
Jul

Hampton Inn Houston-Brookhollow, Houston

Hampton Inn Houston-Brookhollow

Hampton Inn Houston-Brookhollow

Price & Availability

Overall

Excellent
4.4
992 reviews
5
234
4
96
3
46
2
30
1
40

Customers Review

Value 4.2
Location 4.3
Cleanliness 4.6
Comfort 4.5
Neighborhood 4.1
Amenities 4
Condition 4.4
Recomendation 93%
“1) Checked in on 8/4 and process was smooth and easy. The lady told us the wrong breakfast hours so we missed our breakfast the next day. The building looks like it was remodeled recently. Security guard present at late night hours. Cameras on every corner.2) Hallway and elevator sometimes smells strong of marijuana.3) pet is welcome for $75 but staff there are not pet friendly. When i walked passed by the front desk with my 14 lb dog they will always ask which room I was in. One time as I was waiting by the elevator two staff walking down the hallway talked about there are so many dogs in the building and they can't stand people traveling with pets.4) One night the parking lot was full and found out there was some locals using the back of the parking lot for gathering.The front desk lady was nice and offered to move her car from the diamond member spot for us. Police car was seen later to disperse the crowd.5) fire alarm went off 4 times from 5 am to 530am on 8/8. Front desk was unprofessional. By the time I reached the front desk the first alarm was stopped.The front desk lady saw us walking toward her and turned her back on us. I asked if there is anything else we have to do such as waiting for the firefighters to give the clear. Her response was "nothing". 1) Check-in em 8/4 e o processo foi tranquilo e fácil. A senhora nos disse o horário errado do café da manhã, então perdemos nosso café da manhã no dia seguinte. O prédio parece ter sido reformado recentemente. Guarda de segurança presente nas horas da noite. Câmeras em cada esquina.2) Corredor e elevador às vezes cheiram forte a maconha.3) animais de estimação são bem-vindos por US$ 75, mas os funcionários não aceitam animais de estimação. Quando passei pela recepção com meu cachorro de 14 libras, eles sempre perguntam em qual quarto eu estava. não suporto pessoas viajando com animais de estimação.4) Uma noite, o estacionamento estava cheio e descobrimos que alguns moradores estavam usando a parte de trás do estacionamento para se reunir. A recepção senhora foi nice e oferecidos para mover seu carro do Diamond local membro para nós. Carro da polícia foi visto mais tarde para dispersar a multidão.5) alarme de incêndio disparou 4 vezes das 5h às 530h do dia 8/8. A recepção foi pouco profissional. Quando cheguei à recepção, o primeiro alarme foi interrompido. A recepcionista nos viu andando em direção a ela e virou as costas para nós. Perguntei se há mais alguma coisa que temos que fazer, como esperar que os bombeiros dêem a luz. A resposta dela foi "nada".”
— Kit Mui
“Estuvo aceptable el cuarto, la limpieza es solo bajo pedido y había cucarachas en el lobby. Está bien para estancia corta y solo dormir.”
— Francisco Alonso

Similar Hotels you may also like

Popular properties similar to Hampton Inn Houston-Brookhollow
Fairfield Inn & Suites Houston Energy Corridor/Katy Freeway
Hampton Inn & Suites Houston Cypress Station
Hampton Inn Houston I-10 East
TownePlace Suites Houston Westchase
TownePlace Suites Houston NASA/Clear Lake