Hilton Garden Inn Austin NW/Arboretum
11617 Research Boulevard, In Austin (Mesa Park), Austin, TX 78759, United States
Rating
4.4
Certificate of Excellence
2018
Price Level
$$
Rooms
138
Pets
No
from $ 1,026.77
03
Jul
Hilton Garden Inn Austin NW/Arboretum, Austin
Price & Availability
Select your room
Standard Double Room (Accessible) ·
Միայն Սենյակ · Double
Cancel free of charge before Sat, 22 Jun 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.4
978 reviews
5
463
4
243
3
86
2
49
1
20
Customers Review
Value 4
Location 4.2
Cleanliness 4.6
Comfort 4.4
Neighborhood 4.3
Amenities 4.3
Condition 4.5
Quality 4.8
Recomendation 91.9%
“Nora made the difference. I don’t often leave reviews but wanted to make it known how well we were treated by this individual. There wasn’t anything special about the rooms, they were clean and fine, but during a time when good customer service could be left aside due to a pandemic, I genuinely felt like she cared. We were here originally for 2 nights meeting some friends halfway, but when the snow hit we decided to stay another night. I went to the front desk and worked it out. I thought my rate should have been different but we figured out it was my own error. Even after that, she still offered to upgrade us so my 2 year old could have her own bed!
Even wearing a mask I could tell she was smiling and happy to be there. Every interaction with her was pleasant painless! I’ve worked in customer service for 15 years and come to expect good service wherever I go, and Nora & this particular HGI delivered! Thank you!”
— Jeff Mabey
“First let me start by saying I have aways enjoyed my stay here. However last night was awful. 1-17-21. It was the most uncomfortable bed I have ever slept on. The sheet wouldn't stay on the mattress. The mattress cover was a king on a full size bed. Your pillows need replacing. We live in the area and just enjoy a get away. Up until now this was the perfect place. We checked out by 6:30. I was exhausted.. These are not the standards that we are accustomed to at your hotels.”
— Laura Bozarth-Jackson
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