Experience Luxury at NH Cartagena Urban Royal Hotel in Colombia

NH Cartagena Urban Royal

Plaza de los Coches Carrera 7 # 34-10, Near Clock Tower, Cartagena, 130001, Colombia

Rating

3.9

Travelers Choice

2021

Price Level

Rooms

Pets

May

NH Cartagena Urban Royal, Cartagena

NH Cartagena Urban Royal

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2 Մեծահասակներ, 1 Room

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Overall

Good

3.9

212 reviews

230

182

Customers Review

Value 3.3

Location 4.6

Cleanliness 4.1

Comfort 3.8

Neighborhood 4.3

Amenities 3.7

Condition 3.8

Recomendation 74.7%

“Hotel has an A+ location, but needs to be updated. Pool need maintenance. If you're looking for a quiet place ,go somewhere else.”

— J C

“Great Staff. Very friendly and professional. They make the hotel feel very safe and welcoming. The area is very lively and full of action. Plenty to do from historical sites to bar hopping to eating an arepa on the street. The area is beautiful at night and during the day especially in the early morning. Banks and money exchanges are within 50 meters. Covid restrictions have the area shut down at around 10pm Monday - Friday, and 12 on weekends. I would definitely stay here again.”

— Jesus Serrano

Customers review

Overall Good, 3.9

Value 3.3

Location 4.6

Cleanliness 4.1

Comfort 3.8

Neighborhood 4.3

Amenities 3.7

Condition 3.8

Recomendation 74.7%

Ranjith Nair

May 20, 2022

Good location but AC not working, towels are not clean, stinking sewage in front, skip it, if possible...

Qiyamud Din

Apr 17, 2022

Beautiful hotel in a fantastic location. The staff was pleasant and helpful. It is close to the city center as well as other great attractions, restaurants etc. A really good modern hotel with all the amenities you could want, including cool rooms, plenty of space, and a very clean and tranquil setting. I wholeheartedly endorse!!!

Elisabeth Azevedo

Apr 02, 2022

Tudo ótimo, instalações simples, mas ótimalocalização e pessoal super atencioso. Recomendadissimo!

Lavínio Mascaro

Apr 02, 2022

Localização incrível,com piscina capaz de ver ao mesmo tempo a Torre do Relógio e a igreja de Santa Catarina. Não dou cinco estrelas pois o hotel é de fato quatro estrelas,faltando saunas, spas e outros serviços adicionais e possui um preço relativamente elevado. Mas para quem quer conforto e localização, esse é o lugar certo!

Ubiracy Campos

Apr 02, 2022

Não vale o preço que é cobrado que não é tão barato assim. Extremamente simples, sem diferencial nenhum. Arrumação demorada com reposicao de itens mesmo que tenham terminados, somente com solicitação. Toalhas velhas já desfiando nas bordas. Janelas do banheiro somente com vidro sem cortina ou elemento que traga privacidade junto aos imoveis vizinhos. Piscina fechada para manutenção no dia 01/01. Com certeza não retornarei.

Bosco Valgueiro

Apr 02, 2022

Central e Boa hospedagem com ótimo café

Julia Rossi Albuquerque

Apr 02, 2022

Estive no período de 22 a 25 de Setembro com 8 pessoas, ocupamos 4 aptos duplos, foi maravilhosos, piscina ótima com uma vista perfeita, localização do hotel excelente, funcionários muito bem preparados e prestativos da recepção, camareiras e restaurante, cafe da manha ótimo, restaurante excelente, Parabéns a toda equipe.

Nelson Abreu

Apr 02, 2022

Hotel muito bem localizado, no centro histórico de Cartagena. Equipe maravilhosa, se esforçam ao máximo para fazer da sua estadia a melhor possível. Restaurante muito bom, café da manhã bem completo e muito gostoso. Ressalva: um pouco de cheiro de mofo nos quartos de padrão básico, eu tive que pedir um upgrade para um quarto superior, este sim maravilhoso. No mais, recomendo.

J J

Mar 25, 2022

I wouldn't consider this a 4 star hotel based on my experience. Maybe 3? They did accommodate me with the last room they had left but it must have been a joke. My room flooded and they blamed it on the design of the shower. I assumed it was because of the drain not working fast enough but if it was the design like they said, that is a huge problem. The mini bar was empty. No water was provided. I stayed at the NH collection in medellin and that felt that a true 4 star hotel. Maybe even 4.5. This one in cartagena felt like the illegitimate love child of an nh collections and a Motel 6. There are many places in cartagena. I don't think I'll be going to this one again. The worst part was there was no communication or care about my concerns. I mentioned it to the front desk. They didn't send anyone to fix it. The maid just put towels down likes fort and called maintenance to fix it. Upon checkout, the front desk was still surprised about the incident and didn't care at all. Also, the faucet was broken but it wasn't a huge issue. It was more cosmetic and annoying since it moved back and forth. I could go on...

J C

Mar 19, 2022

Hotel has an A+ location, but needs to be updated. Pool need maintenance. If you're looking for a quiet place ,go somewhere else.

Altino Silva Marques

Mar 02, 2022

O hotel está muito bem localizado no centro da cidade histórica, no interior da Muralha. A equipe de colaboradores é habilidosa e muito atenciosa com os turistas e as refeições, principalmente o café da manhã, são hiper deliciosas. Não esquecendo das habitações que são super limpas diariamente. É um hotel de excelência.

Manuel García

Mar 02, 2022

Esto no es la categoría de un NH. Solo vale la ubicación siempre q te guste el ruido. Muebles viejos ,baños viejos ,sin un hall ni siquiera donde sentarse. La piscina un charco sin una tumbona dónde tomar el sol. Sres de NH el hotel está viejo. Urge reforma a mi parecer. Estropea la buena imagen de los NH

Adriana Valencia

Mar 02, 2022

Un hotel encantador! Es pequeño, lindo, con todo lo necesario, muy cómodo. El servicio de todo el personal es muy bueno. Amé la vista desde la terraza y la piscina.

Maria Stella Betancurt Herrera

Mar 02, 2022

Excelente ubicación! Todo queda súper cerca, perfecto para llegar a todas mis reuniones. En recepción me recomendaron muy buenos restaurantes. El servicio es muy bueno, el personal muy amable, siguen los protocolos de bioseguridad. Sin duda volveré

Gloria Amparo Mejía Aristizabal

Mar 02, 2022

Recomendadisimo! Fui con mis amigas de vacaciones y la pasamos increíble, el personal es muy atento y servicial. La vista del atardecer en la terraza es el mejor plan para relajarse. Al igual que disfrutar de la hermosa piscina después de un día de playa... inigualable!!!

Javier CamaÑo Suarez

Mar 02, 2022

Me encanto, todo muy limpio,la atención al cliente como siempre desde el principio hasta el final excelente. la habitación estaba limpia, no es caro la estancia y te tratan muy bien. Muy buena ubicación.

Mario Tascón

Mar 02, 2022

Un buen hotel urbano con habitaciones sencillas. La piscina de la cubierta es el secreto mejor guardado de Cartagena. Tiene vistas a la puesta de sol increíbles, la terraza de al lado tiene grupos en directo y casi es como si estuvieras allí pero sin agobio de gente y con mejores vistas ;-) El desayuno es muy bueno.

Marquis 912

Mar 02, 2022

Great hotel actual hot water and good pressure rare in the walled city. Staff is friendly so far so good

Harvey Brown

Feb 03, 2022

Very nice modern hotel with all the amenities. Very good location, staff is very friendly and helpful. I would recommend it to a friend.

Keith Knighton

Jan 19, 2022

The staff was amazing especially the guys at the front desk, the housekeeping staff was awesome. From the restaurant to the roof top pool was amazing. Love the view from the hotel. My friends and I was waiting on like kings

Juan Gelis

Nov 02, 2021

Que buen sitio para alojarse en Cartagena, tiene todo cerca. La pasé con mi pareja de una manera inigualable.Además la atención que recibes desde que llegas al hotel, son un encanto todos. Estuvieron muy pendiente de todo lo que solicitamos.Buen aseo de las habitaciones y recomiendan muy buenos lugares para visitarGracias fue un agrado estar allí, volveremos en diciembre

Viviana Jiménez

Nov 02, 2021

Excelente ubicación, la zona muy agradable para caminar, con variedad de restaurantes cerca; el desayuno del hotel muy completo y rico, la amabilidad del personal tanto de recepción cómo de restaurante excelente. Volvería sin duda y lo recomiendo, sobre todo la vista de la piscina es espectacular.Frente a la torre del reloj.

Michelle Morel

Oct 13, 2021

Had a wonderful time at NH Cartagena Urban Royal, staff are very helpful and pleasant. Gabriel and Antonio were an amazing team to interact with. Courtesy and a smooth easy check-in. Customer service was exceptional. Its located literally in the center of everything. If you face the plaza or clock be aware it is noisy but what do you expect its right in the hub of everything. The pool rooftop had the most beautiful views ever. Restaurant inside service delicious food and at decent prices. The rooms are clean and modest similar to European Boutique Style. So know what to expect. In general NH Cartagena Urban Royal is worth staying at is conveniently located to all attraction, marina and a perfect tour pick-up location. Also near to Discovery which had fantastic deals on excursiones Alexis H. was an amazing representative and I felt completely safe and booked all 5 tours with him. I can only give positive recommendations about this hotel.

Laura Viegas

Sep 02, 2021

Localização perfeita mas o que torna melhor é a boa vontade dos funcionários e ótimo atendimento

Lazaro Isla

Aug 02, 2021

Its in a great location with good customer service. Nice rooftop with a swimming pool overlooking the wall. But our room had an bad odor not sure what it was.

Jesus Serrano

May 02, 2021

Great Staff. Very friendly and professional. They make the hotel feel very safe and welcoming. The area is very lively and full of action. Plenty to do from historical sites to bar hopping to eating an arepa on the street. The area is beautiful at night and during the day especially in the early morning. Banks and money exchanges are within 50 meters. Covid restrictions have the area shut down at around 10pm Monday - Friday, and 12 on weekends. I would definitely stay here again.

hectorgooo7

Great location

I give this hotel 4 stars because the location is the best. It was close to all the activities and in the Center of it all. The breakfast buffet was really good too better than most. The staff...

olympia13

Very central but very noisy

If you are a party animal, this hotel may well suit you, if not, it won't! The view from our fifth floor room over Plaza del Coches was amazing but so was the level of noise from the neighbouring...

paultZ2273DZ

Great location - but noisy!

Helpful staff (especially reception), adequate room with good balcony, lovely rooftop pool. We had a room on the 5th floor overlooking the square which was nice - but the rooftop bar opposite made it...

Zanzibella

Great location, old hotel

We had a balcony room on the square which was pretty, but crazy loud until 3 am. The old AC unit the room was also loud, so don't expect to sleep well on the weekend. Everything needs to be...

Jordan C

$300 dorm room

This hotel was clean and that's about all it had going for it. We paid $300 for what was essentially a dorm room. It was a white box that measured 10x15 with 3 pieces of IKEA furniture. The shower...

TexasRN1

Always great service

I have stayed at NH Cartagena 3 times in the last 2 years. Always a great experience. The service here is excellent. The hotel and the restaurant. If you can get a room with a balcony. A great...

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