The Westin Ottawa
11 Colonel By Drive, Near Byward Market Square, Ottawa, ON K1N 9H4, Canada
Rating
4.4
Travelers Choice
2021
Price Level
$$$
Rooms
492
Pets
Yes
27
May
The Westin Ottawa, Ottawa
Price & Availability
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Overall
Excellent
4.4
1241 reviews
5
1395
4
751
3
257
2
103
1
59
Customers Review
Cleanliness 4.5
Comfort 4.5
Neighborhood 4.8
Amenities 4.4
Condition 4.5
Recomendation 75.8%
“I give this hotel two stars because while it was definitely fancy and had nice rooms, there were certain problems we found. First of all, the rooms were nice, although they were quite small for the price. However, the overall experience was ruined by certain problems they had. The first problem was that they had bad directions for leading you to the hotel and telling you what to do when you get there. The instructions on their website had a map to a parking garage, but it lead to a second parking garage that required you to walk through the attached mall to get to the hotel, while there was another parking garage directly attached to the hotel. Secondly, they had a parking pass that you could buy in order to save money, however, if you already parked before going into the hotel and buying the pass, you would still have to pay extra for that park. Because we were not made aware of how to get this parking pass beforehand, we had to get the pass, pay the extra money for our first park, and then get it refunded. Finally, some of the staff was quite rude to our people. We came in a fairly large group with some kids, and at one point they went down to a lobby area to play some games. The first time they did this, they were not told to leave and so they figured it was ok, but the second time they went, a staff member not only told them to leave, which would have been fine, but he started swearing at them and got completely furious before they were able to leave. Later on, the same staff member got mad at us because there were kids from another group of people in the mall area after closing that he assumed were a part of our group.”
— Joshua H
“Wonderful view from the 20th floor...”
— Mike P.
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