Experience Luxury and Adventure at Hotel Allegro Playacar in Playa del Carmen, Mexico

Ashlin Stephens

Jul 13, 2021

1

SAVE YOUR MONEY AND GO SOMEWHERE ELSE!!!!!!!!!!! The resort itself is really nice and the staff is super friendly. The only problem, the ac in some of the buildings is broken. They kept telling us that someone was coming to fix it but that never happened. Our rooms were hotter than it was outside. They couldn’t move us because they were full or they were waiting for people to check out. Apparently this has been happening for several weeks and they didn’t even think to disclose it to anyone. If I had known this, I would have found somewhere else to stay. So PLEASE, do not stay here!!! Save yourself the trouble and stress and go somewhere else!!

Cameron Croteau

Jun 08, 2021

5

What a great first experience in Mexico. Rooms were great, Food was great, resources were amazing. The staff was super friendly and efficient. The entertainment staff was beyond amazing. From Edgar, to Isaac, Ivan Catia and Emily, they made our whole trip. They know how to keep you entertained and busy throughout the day, and it’s way more fun when you participate. Will most definitely be back in the near future hopefully!

Allysha Miolla

Jun 08, 2021

5

Our stay was overall a great experience from the food, to the room, to the service at the pool (Thanks Maggie!) and most of all the entertainment team by the pool. Edgar, Ivan, Isaac, Emily and Catia, made sure to make everyday fun and filled with activities in the pool, around the pool, and on the beach. With the activities and games planned for each day, the day was always busy and gave us something to do throughout each day. The entertainment staff was one of the best parts of this trip and will definitely be one of the reasons why we return in the future.

carrie carter

Mar 28, 2021

4

Edgar, Edgar, Edgar.. is sexy and he knows it. Nice resort. The BEST beach. Rooms were fine. Not great food. Staff was exceptional.

Marisa Jaimes

Jan 26, 2021

5

El hotel Allegro Playacar es precioso, todas las personas qué trabajan ahí son muy amables te hacen sentir en casa, los protocolos de sanidad 👌 todo limpio hermoso la comida deliciosa. Por supuesto lo recomiendo ampliamente

Juan Manuel Pérez Alatamirano

Jan 26, 2021

5

Un buen y cómodo hotel, solo como comentario la verdad no conviene la habitación superior premium. Hay una diferencia de 1300 pesos, pero trae lo mismo que la básica.

Daniela Palacios

Jan 26, 2021

5

Excelente animación, Ivan, América, Jesús y Paulette con todas las medidas de seguridad para una sana y divertida convivencia!

Caritas Neiva

Jan 26, 2021

1

Roubaram 200 dólares no serviço de quarto e ainda passaram meu cartão tentando realizar uma compra. Achei um absurdo, foi dia 22 março 2018. Estou indignada Meu nome é Cáritas. E só descobri hoje dia 23 de março 2018 ,quando cheguei em Cancún.

Vai Dormir Vai Guerreiro

Jan 26, 2021

3

Nãoé o que esperava de um quatroestrelas por os quartos serem jáum pouco velhinhos,estou no 5204 é acolhedor, nãotem aquele luxo que estou habituado num quatro estrelas mas é aceitável. Quero realçaro excelentetrabalhodo senhor David que é o responsável pela limpeza. Quanto á cozinha estáboa sempre pratos variados, á quem não goste, mas nãopodem agradar a todos. Á coisas básicasque podiam ser melhoradas no interiordos quartos por exemplo a torneira do lava mãos que manda agua por tudo o lado, a pintura da casa de banho que tem os azulejos borrados, uma sériede coisas que se fossem melhoradas cativava mais os clientes.

Susana Freire

Jan 26, 2021

2

Não há sala para a bagagem ao fazer o ckeck out. Ficam no lobby do hotel ao alcance de qualquer pessoa e sem segurança. Durante uma semana inteira só houve água quente normalmente duche uma vez. Mais decepcionante de tudo, para que Tudo Incluído têm muito a melhorar! Para quem quer conhecer o México e fazer Tours não aconselho este hotel. O pequeno almoço almoço é das 7h às 11h e a maioria da Tours apanha os hóspedes antes dessa hora. Das 6h às 7h o hotel oferece o chamado pequeno almoço continental que não passa de nachos com queijo, pipocas e uma máquina de fazer cachorros quentes. Caso chegue ao hotel depois das 22h, o snack 24h é exactamente o mesmo. Existem restaurantes temáticos e não conseguimos comer em nenhum. Para se conseguir fazer reserva para jantar, tem de se ir no próprio dia às 7h para a fila da recepção para a partir das 8h o hotel começar a fazer as reservas. É de loucos! Acabei por fazer refeições fora do hotel por já estar farta. Já tinha estado neste hotela à dois anos e correu tudo bem e por isso voltei agora mas infelizmente não irei voltar mais nem recomendar a família e amigos. É uma pena!

Cristhian Leon

Jan 19, 2021

5

Un fantastico hotel por su hubicacion, a 15min o 20min de la famosa quinta avenida y del ferry para ir a cozumel. El hotel esta muy bueno para desconectar de todo porque al estar hubicado en una urbanizacion privada estas alejado del ruido del trafico, tiene un fantastico staff para atendernos como si fueramos familia, los chicos de las actividades son fantasticos, Ivan, America, Paulette y como olvidar al gran Edgar es un gran grupo que se encarga de tenernos entretenidos con juegos y actividades durante el dia y la tarde, en la noche son los encargados de animar los shows. Daladier fue como nuestro hermano mayor, siempre que necesitabamos algo, algun consejo, duda, o recomendacion ahi estaba presente para ayudarnos. Para animarnos con las bebidas durante el dia o la noche en el first club siempre estaban Angel y Rafael, unos magnificos bartenders para prepararnos unas increibles bebidas o sorprendernos. Especialmente Rafael, que cuando creia que ya no me podria sorprender con otra bebida diferente y buena lo consegia (por eso fueron mis bartenders favoritos). Definitivamente 100% recomendado tan recomendado que regresare pronto.

Jertas Salgado

Jan 19, 2021

5

El servicio y la atención desde la recepción fue excelente. Las instalaciones super padres y lo mejor de todo la playa..muy limpia y con los mejores servicios.Algún día iré de nuevo. José Domínguez

Martha Alicia Rodríguez Vite

Jan 19, 2021

4

Todo el hotel sanitizado, el personal amable en todo momento. Camareras, cocineros, meseros, recepcionista, jardineros, animadores. En fin todo bien!!

Camila Broccardo

Jan 19, 2021

5

Nos hospedamos una semana en familia para pasar año nuevo. Pasamos unos días increíbles, el hotel hermoso, muy limpio y respetando siempre todos los protocolos de covid. La comida y bebida muy buenas, los chicos de animacion unos genios! Destaco la amabilidad del mesero Humberto en los desayunos, en general todo el equipo de trabajo merece un reconocimiento. Volveria sin dudas Playa hermosa y excelente ubicación. Lo recomiendo al 100%

Flor Carmona

Jan 12, 2021

5

Desde que llegamos nos hicieron sentir muy cómodos. Realmente se nota el esfuerzo que realiza todo el personal para que tu estadía sea buena y para cuidarte en este contexto de pandemia. El equipo de recreación es muy muy amable y divertido, gracias a Edgar, Paulette e Iván! Ana de recepción estuvo siempre disponible para ayudarnos a resolver ciertas cuestionesy la gente de los lugares donde sirven la comida también son muy muy amables. Un reconocimiento especial para Humberto y Alfredo del buffet y para Lorena de la recepción. Teniamos algunas dudas sobre viajar en este contexto, pero volveríamos a hacerlo en el Allegro, ya que nos han cuidado mucho en cada detalle. La comida y la bebida son de muy buena calidad. Las habitaciones son muy cómodas. Hemos tenido problemas con algunos artefactos y rápidamente nos han dado una solución. Espero poder volver algún día.

Greg Laughlin

Jan 10, 2021

5

I had a great experience at Allegro Playacar and that Is mainly because of the entertainment staff. Edgar, Ivan, and I can’t remember the name of the others unfortunately (2 others) made our trip special. Everyday they ensured that everyone at the resort was having an amazing time whether it was water volleyball, trivia, or some other fun activity they made sure ever. They were very kind, friendly people and they made sure we got everything we could out of our experience and I can not emphasize that enough. Big shout out to Edgar, Ivan and the 2 others. We had some issues with our room which we were unhappy with but with how amazing Edgar, Ivan and the two others were, it made up for it. Furthermore, the pizza chef, the grill chef, the bartenders were all amazing at there job as well as fantastic people. I’d recommend this resort to anyone who is looking to get the most out of there experience. -Greg/Gregorio

Maggie Essmyer

Jan 10, 2021

5

My family and I had a wonderful time here! Every activity and performance was fantastic. Specifically, Edgar and Ivan made it so enjoyable and kept the energy high. There was nothing I didn’t like and I would absolutely go there again just to see them and do more fun activities(:

patricia robles

Jan 05, 2021

2

I really disappointed with the hotel, to be honest this place is hardly 3 stars, we pay for 5 stars resort, and we get this one, the rooms where dirty, I was complaining about a leakage at the roof since I get to the hotel but nobody ever came to fix it, at the restaurant was only few waitress. Again not enough employees to handle all the reservations, anyway very grateful with the employee at the pool, waitress, entertainment crew, this poor people works from 9 to 9 they are really hard workers, from all the employee at this resort, are the ones with all my respect, not recommended

Karen Miner

Apr 07, 2020

5

Went there early March 2020 with sister in law and brother in law. It was Wonderful! Had so much fun Staff was amazing. Everyone was so friendly. Food was off the charts. Loved our room. Hammocks on every porch. I can not wait to go back. Absolutely beautiful.

Jennifer Moore

Feb 19, 2020

4

Our third time back to this resort. Overall a great time. Our room was warm at night despite turning up the ac. Also, feedback is offer is WiFi should be available all over the resort for all visitors free of charge. Other than that we’ve had a great time and would recommend it as a place to stay. Staff and service are excellent!!

Maria Luisa Dartangola

Jan 26, 2020

5

Depois de 15 dias passados no Allegro Playcard...e tendo como referência no México o Bahia Príncipe...posso dizer que foi muito bom. A praia é ótima. Os funcionários alegres e simpáticos. Todos muito amáveis. A comida muito boa. Penso voltar em breve.

Thiago Tosin

Jan 26, 2020

5

Bom custo benefício, a praia na frente é bem tranquila e o atendimento é muito bom

Marcus Sperb

Jan 26, 2020

5

Sensacional! Extremamente acolhedor além de muita diversão! Parabéns à todos funcionários!

Sergio R Oliveira

Jan 26, 2020

5

Hotel lindo, praia e atendentes dedicados.

Psicóloga Anaschara Oliveira

Jan 26, 2020

5

Já quero voltar

Melissa Cullum

Jan 26, 2020

5

Weekend vacation in January!Weather is beautiful- 85 degrees. Windy at the beach the first few days. 3rd day no wind and absolutely gorgeous. Multiple pools and beachfront ocean. Rooms are like small apartments with stocked mini fridge. All hotel staff super friendly and kind. All inclusive resort and food is decent and drinks are fantastic. Pool entertainment staff is really fun and always has activity.

Alan Herbert

Jan 26, 2020

4

My wife and I are waiting for a Room because areair was not workingI will let you know how Thing's work out. Ok things are going fine now sorry for the delay was just busy enjoying this place! Love the village concept your rooms are set up in little condos 8 rooms per unit. Like not stepping out into a hallway walking down to the elevator. And the food is so good it actually has flavor I like to try everything. The staff are so nice and friendly and keep everything so tidy and clean.

Doug

Jan 26, 2020

5

This was our second time staying here, the first being before the renovations. They did a pretty good job with the renovations which were needed in some areas. Check in was very easy and Lucy was fantastic and spoke very good English. We had an issue with our room but it was quickly fixed and we were given another one. Our room was great, a king bed, fridge with a shower only and a great view. It was kept very clean and we had towel art and special touches everyday. We also had nightly turn down service 6 of the 7 nights which was appreciated. All the staff were very friendly and most spoke very good English and we were treated very well(never ignored). Some of the stand outs were Nestor(makes a great dirty & chocolate martini), Humberto(friendly and funny), Rafael Rodriguez(remembered we loved Don Julio shots) and the animation team starting with Fernando. The buffet food was very good and the A La Cartes as well. Our favourites were the Italian, then the Mexican and third Asian. The service in all were top notch with Isaac standing out. This was our first time returning to a resort for the second time and we will keep returning.

Vincent Chan – NZ

Jan 26, 2019

5

What a great stay at Allegro – the ENTERTAINMENT TEAM was the highlight though – They plan the week so there was so much to do that we probably didn't even need to leave the property. The selection of food was great and the staff were just excellent. The place is right on the water so it was just paradise! The downside was the room – it could do definitely do with a bit of an upgrade; there was way too much moisture in our room - so everything was damp; the shower drain didn't drain water - so we had a pool of water whenever we showered; and the doors connecting the rooms together aren't soundproof so we could hear the neighbours all night. But otherwise everything was just superb! We'll definitely stay again in the future but will try to request a room with a bit more sun!

Pauline T

Fabulous

5

We stayed Feb 1st Feb 8th 2019. Loved this hotel and the location, food was great, staff are fantastic and very attentive, they really do take care of you. Entertainment staff also do a great job...

Hawgirl41

Not impressed

2

This resort is very small, well kept and looks nice (well maintained). We went with 3 other couples on a time share. The only upgrade we had for first club was access to the bar (Julio was an awesome...

Trail58644305461

Amazing stay again!

5

We absolutely love Allegro!The food is lovely and it is a great location for the local attractions. The beach is clean (helped by the team of volunteers from their staff who tidy any rubbish that is...

L6897OFlaurieb

Never again!

2

Where to start?! Arrived at hotel around 8:00 on Sat. Nov 6 We have had this trip booked for 5 months. We paid for the superior king bed room. No, none availableâ¦said we could change rooms on...

Bella_666-888

Not a relaxing hotel to stay in Mexico. Would not recommend

2

My boyfriend and I travelled almost 20 hours from London to get to Allegro Playcar. We had to change room instantly due to the noise from the entertainment stage a few meters away. If youâre...

Mark S

Disappointed but huge potential!

2

I'm writing this review for two reasons. First, so that if you are going to the resort, it helps better prepare you for it and secondly, in an effort to help the resort fulfill it's potential as i...

markhR4373MS

Horrible..even as Owner. Don't go.

1

Our room the AC is broken, mold throughout, no beach towels as they ran out, and restaurants only open 3 days/week with first come first serve staring at 10 AM. Our second room occupied by a family...

John C

Beautiful beach resort.

5

This is a very good value all inclusive resort. The food is delicious and the staff are all very attentive and good fun. We had something different every day thanks to chef Carlos for keeping it...

RoryDG

Good place, but let's clear some things up

4

I enjoyed the Allegro Playacar. i'm not here to pass judgement on it, i just want to clarify a few things to the people who are thinking about booking this place. The resort says they have 4...

Joll32

Beach!!!

4

Hotel is nice and in security location playcar.. to the centre is about 20min ba foot about 2Km.. nice walk. no need to take Taxi if you arent lazy... Hotel is nice with beautiful nature and few...

isabelaK3105CI

Amazing hotel

5

first time i visited Cancun, i can't wait for the next shot!! thanks to everyone!! front desk manager Felipe such a great guy, capable and kind!! food is good and rooms comfortable, definitely ill...

V3108HPh_l_neb

Comentarios

5

Excellent service, very Nice place we like it a lot the people who works here are exeptional and give an excellent service they are funny and always smiling. ThÃ© food is excellent, we have a lot ti...

Hotel Allegro Playacar, Playa del Carmen

Hotel Allegro Playacar

Price & Availability

Overall

Customers Review

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Hotel Allegro Playacar, Playa del Carmen

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