Experience Luxury at Jamaica's Best All-Inclusive Resort

Maite Osorio

Nov 22, 2021

5

First time in Jamaica at Iberostar and WOW! Everyone and everything was amazing. Great entertainment, the food was so delicious, the staff were so wonderful and so, so, so helpful. Such a great experience. Very clean hotel, the rooms, lobby, pool, and beach. We checked in Friday and that night was an all white party, we missed it because we were a little jet lagged but I heard it from our room and sounded like so much fun, was dancing and singing in my room. Chocolate was such a funny entertainer, loved her. Saturday was reggae night, so much fun wanted to keep dancing all night, Zugu and Chin were teaching Mr. V and Michael Jamaica moves, such awesome guys. Sunday night was gender show down and that was so fun and such a great time. Sadly, we left Monday and couldn't attend karaoke night, but I bet they had an amazing time! Really didn't want to leave. The star camp (for the little ones) was fun, my son loved it and they also had great activities for them such as, finger painting. Housekeeping and front desk were so great. Anything we needed, the ladies and gentlemen would help with no hesitation. Would definitely be returning soon for a family trip or an all girls trip. Would highly recommend this hotel!

Becca Liddle

Oct 30, 2021

5

This has truly been the best vacation I’ve had. Every person who works here is genuinely kind and so helpful. I felt so safe and taken care of. The entertainment team had been my favorite part, and the new trainee Pierre is PHENOMENAL! He remembers each of my family members by name, recalls small details, always asks if we are okay or if there’s anything to do, and is so respectful toward all guests. They did some great work hiring! Can’t wait to come back!

Demi Ayers

Oct 16, 2021

5

Our first time to Iberostar and our first time to Montego Bay was such a wonderful experience! It’s a beautiful place with a great atmosphere. All of the staff are friendly and welcoming! Shout out to Lettuce & Chocolate, they are the most entertaining and sweetest souls you will ever meet!!! Richard was our favorite bartender and Warren picks the best coconuts! Highly recommend for people of all ages, families, and couples; it accommodates to all!

Anique Baer

Oct 06, 2021

4

I stayed here for 7 days with my boyfriend. The entertainment was very nice and upbeat. The food is very good and the hospitality in the hotel itself (front desk, room cleaning staff, pool/beach staff) was outstanding. While the dining the experience was up and down. Most of the servers were vey kind but most of the people working the breakfast and lunch buffet were rude at times. While I understand there are protocols to follow during unprecedented times like these, being a kind individual is essential when people are paying a good chunk of change to be here. At times there would be no one around to help serve food so if you unconsciously grab tongs to get something yourself, you will be (rudely) scolded and it can be embarrassing. While again I understand the circumstances, it’s more about how you say it, than what you say. Often staff would ask as we walked around the resort if we needed anything back in our room and while I appreciate them asking you should make sure once you ask you actually follow through with it. For example, almost everyday we had asked to be restocked with ginger-ale/coke probably 2 out of those 7 days did they actually follow through with stocking the room/fridge without having to be asked/reminded multiple times. However they always knew what room you were staying in without even asking which was very nice. Overall it was a very clean resort & a nice experience and I would probably revisit.

Matthew Lepore

Jun 01, 2021

2

As a second time visitor to Jamaica I was excited to try the Iberostar grand rose hall. Staying on the resort for a week for the purpose of my sisters wedding, our party would be about 60 people. Jerry and Gary behind the bar were absolutely fantastic. Lisa was easily the best entertainer on the resort. Where things go very bad is the entertainer named Smiley. Going on a vacation I do not want to be haggled for money. Smiley would deliberately come up to me and other members of and ask to be taken care of aka asking for money. As I quote Smiley, “ I will not be here tomorrow so if you are gonna take care of me now would be the time to do so.” Absolutely out of line! Another member of our party said they gave Smiley 20$ out of gratitude and he responded with why didn’t you give me 50$. Smiley decided it was also a smart idea to tell one of our guest to leave him the flip flops on someone’s feet because he wanted them before we left. I am taking the time out of my day to write this because I will never ever return to the Grand Rose hall or recommend it to anyone unless I can confirm Smiley is out of a job there. The fact that these events had an overshadowed on talks how how great the wedding was is truly unbelievable. I gave 2 stars just because of all the other hard workers at the resort but it would’ve been 5 without Smiley. Horrible person to work on a resort.

Nina Brown

Nov 08, 2020

5

I must say this experience was one to remember. I'm very big where customer service is concerned and I must say a big thank you to the front desk receptionist "Pierre " his customer service skills was A1 and I really appreciate that.... the food was great, the ambience was nice and the staffs were welcoming. I would highly recommend this place.

Milverton Anderson

Oct 20, 2020

4

The accommodation was first class. The room was clean and spacious. The property was also very clean. The customer service was excellent. The dining choices were limited but maybe this could be attributed to the low house count. Overall a great experience.

natasha thompson

Oct 13, 2020

5

I felt so safe here. From landing at the airport to arrival at Iberostar. The staff is so attentive and it feels like family. Upon entry, we went to the pool and met a traveler who spoke so highly of the entertainment crew peaches was amazing . Now, we understand why she loved him! This feels like home away from home. Pure bliss.

Alyssa Thomas

Oct 05, 2020

4

Pros: Good service, a comfortable spacious room, lovely swimming pools and a lazy river, staff fairly knowledgeable about food allergies Cons: Hard to find your way around. More signs in the halls pointing the way to elevators would be helpful. The signs on restaurants weren't even clearly visible. I also found the art on the walls kinda creepy. Lots of dark paintings of unhappy looking animals. Overall I had fun and I would go back.

L. Nicole Brown

Sep 20, 2020

4

This was a much needed weekend for rejuvenation and Iberostar Suites provided a perfect backdrop for this. The staff was excellent from checkin to check out, the facilities were great, the pool,beach, food. Nothing was left in wanting... grateful to have spent the weekend there. God be praised.

Jodie C

Best vacation ever!!!!!

5

This is our first time to the Iberastar hotel and we love it we will definitely be back . What makes our vacation are the people from our concierge Marcia in the lobby Doringtin our rep and girls in...

nick c

3rd time to Iberostar, 8th time to Jamaica and what a nightmare

1

I dont how to start this but our 3rd time back was a nightmare. First day we checked in, our floor had someone going into multiple rooms and stealing only cash from the safes and searched all of our...

Nadia E

Best Birthday Ever

5

Iberostar was amazing, they were very helpful from all departments. The check-in was smooth, food was Great ( gained about 5lbs) Entertainment Staff was excellent, they made my birthday even more...

CRYSREDD

Crystal R

5

Amazing customer service!! My girl Crystal D. went above and beyond! Please ask for her if you visitâ¤ï¸ The hospitality was top notch and the parties on the beach!! Fun fun fun! Very clean resort! I...

fre7359

Like being in paradise ...

5

I enjoyed the result to the utmost. The property is beautiful, the staff was nice, the food was delicious and I enjoyed the swimming area. I would recommend more entertainment for the beach location...

D2353AH_

Mrs kim

5

We had an amazing experience at Iberostar Beach hotel. Great people, great food, and we loved water sports. The place was so nice and clean and all the staffs were friendly and nice. Especially our...

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