“Great rooms and great staff!! No”

“Very DISAPPOINTED with the property. Hard to believe it’s Hilton affiliated for the quality of service/attitude I experienced. The front desk was not professional nor respectful at all. We booked for one night at this property for a Saturday on bookings 3 weeks in advance and got the confirmation email. However upon arrival we were told that our reservation shows up as for Friday in their system and was marked as no show, although the front desk clearly read that our confirmation email says Saturday. The front desk was indifferent about the situation, did not provide further assistance beyond”but that’s in our system“and refused to provide information about the property’s supervisor/manager who we might be able to contact. Instead we were asked to contact bookings ourselves to find out what was going wrong with the hotel’s system and who the person in charge is. Half way through the communication she casually brought up that “the property is actually fully booked for today so even if you get back from bookings we have nothing for you” so we ended up wasting an hour in the lobby and having to find another place to stay after midnight. For the whole time the front desk didn’t apologize and didn’t even show any understanding for the inconvenience they had brought us. And up till this point we haven’t got any explanations on why the system went wrong nor any updates on refunds. I’m sharing this unbelievably disappointing experience with potential customers considering booking this property. Save your own time and choose somewhere else that actually values their customers”