“Great hotel with a great staff. I’m a Hilton Honors member and typically only stay at Hilton affiliated hotels. I have not had a “bad” experience at any of them, but this stay was exceptionally nice due to the staff. Everyone was friendly and made you feel like they valued you staying at their hotel. They took ownership and you can tell they take pride in their jobs. Refreshing to see. Thanks to all of you there at the Hilton Nashville Airport.”

“This is the worst hotel ever! My Husband and I checked in on a Monday night around 8pm. We were in Nashville for a concert and to celebrate my Husband’s birthday. When we walked in the hotel and approached the front desk the young lady and man behind the desk was very rude. They did not greet us and after standing at the desk for a few seconds they guy finally said can I help you. After pulling up our reservation he told us that they had given our room away and he could put us in a handicap room or a room with 2 beds. We booked our reservation for a King Bed Room. He was very nonchalant while talking to us. The room with the 2 beds was very small especially the bathroom and the A/C was very loud you could barely hear the TV. One of the beds had stains on the white comforter. No complimentary water or warm fresh cookies at check in like most Hilton properties. After listening to the loud A/C for a few hours we decided to find us another hotel. The bartender Isiah was the only nice staff member we interacted with. He was very nice and helpful. They need Isiah at the front desk. We ended up booking a Suite at the La Quinta Inn & Suites across the street from the Titans Stadium. This hotel is amazing and the staff is so friendly and nice. I called the hotel to see what would be the earliest we could check in for Tuesday because we was not happy with our room at the Hilton. The lady name Margo told us to pack our bags and come on now. I told her our bags was still packed and still sitting on the luggage cart. We left the Hilton hotel at 2am in the morning to go check into La Quinta Inn & Suites. Margo allowed us to check in early without charging us an extra fee, she gave us complimentary parking, and she also gave my Husband a complimentary snack for his birthday. Even after going to the front desk at 2am at the Hilton to let them know we were checking out early and to cancel the remaining nights because we were unhappy with our room and experience the lady at the front desk was very rude and all she said was well I’ll cancel your remaining nights but I haven’t done the audit yet so I can’t give you a receipt I’ll email it to you. She didn’t care why we was unhappy. We love Nashville and most places you go to the people are very friendly and helpful. This is our first time dealing with rudeness in Nashville and I’m very shocked that it had to be at a Hilton hotel. We will never stay here again! I am a Manager at a Hotel and I would never allow guests to be treated this way.”