“It’s unfortunate that this was my first experience internationally traveling and I regret it. Resort - The resort physically is beautiful.. the lighting is amazing. I would give it 4 stars on appearance although there was a lot of construction being done throughout the resort each day. There are no clubs and it’s lights out at 11pm. Everything literally shuts down like they are putting you to bed. I felt like a child! The pool closes around 6-7pm which is so disappointing because it is so beautiful at night time. Definitely didn’t feel adult friendly, whether it is a family resort or not.Room- The room was comfortable and clean.. there could have been more accents and decor; I kind of felt like they threw a table, chair and couch in there to take up space. I was hoping for a more tropical feel in the room like it is out of the room.Food- The “all inclusive” just isn’t worth it. The drinks were good but there are absolutely no authentic Mexican food restaurants within the resort. Out of all the restaurants, I found the Asian cuisine called Lemon Grass the most appetizing. The rest of the food seemed recycled, thrown together and pretty much American. I couldn’t find not one authentic taco, Spanish rice, etc on the resort. I was very disappointed. Breakfast is the best meal there!Customer service- Throughout the resort, the staff was friendly.. everyone smiled and greeted you. As soon as it came down to “business”, such as inquiring about your stay, maybe pricing, anything that involves the front desk, they were very stand offish. They definitely give off a“it’s not my problem” attitude. They lack compassion and their hospitality sucked. It didn’t seem like they really care if you’re experience is good, they just wanted their money.Accommodations- Due to an issue with our flight we missed our first day at the resort and lost our money. Fine, not their fault. But I tried to get my friend a birthday banner for her room and was told it had to be out in 24 hrs in advance. On our last day, a house keeper asked if she could turn down our beds and I started talking to her. She went and got my friend a door banner that said “Happy Birthday” .. the same banner I asked for two days prior. It’s like they don’t even try to accommodate you for anything.Extra- I was told I could order lobster at an extra charge to my room. Then the next day when I went to request lobster, I was told I had to buy $100 bottle of tequila in order to get a lobster. It was ridiculous the amount of hoops I had to go through to get a lobster.. which I ended up paying $50 for. I spent a whole day asking for a microwave to be sent to my premier room, which I only got to accommodate house keeping “cleaning my room” but keeping my make up stained sheets, empty cups, bitten muffins and tissues all over my room. I asked for the microwave at 11 am. I was told my the front desk several times, room service, more front desk personal that my microwave was coming through out the day .. just for me to go to the front desk at about 10 pm and the manager say “they don’t give microwaves” . Everyone lies to cover their backs.. tell you one thing and it ends up being another. I was so displeased with my stay I could not wait to get back to the states which is sad because I enjoy Latin American culture and people but the way they treated me was just unacceptable. I was always friendly, always kind, paid my money, followed the rules, spoke Spanish and everything and still feel like I wasted my money.”

“The staff were friendly and helpful but the resort needs to address the seaweed issue on their Beach more effectively. Staying on the beach by the resort was impossible as the odor from the piles of seaweed they have left on the beach. The smell of the seaweed was so strong it could be smelt all over the pool area as well. I understand they are trying to deal with it, but leaving huge piles of it on the beach all day really prevents guests from enjoying their stay.”