“The location is brilliant, just around the corner from the tube station, 2 minutes walk from Tower Bridge and really recommend walking to Maltby market for lunch or dinner- under-rated and far less crowded and touristy than Borough market.Really expected more from double tree though. The first room we were given clearly hadn't been hoovered, there was hair on the carpet and the chair and there was a fresh red wine stain on the carpet. The lady at reception was lovely and very apologetic and instantly offered us an upgraded room. Whilst clean, it smelt of damp and at 4am in the morning we woke up to water dripping through the ceiling. I appreciate that water leaks are outside the hotels control. However, the lady we dealt with this time at reception seemed very uninterested, said she'd log a request with maintenance and couldn't give us a new room whilst this was dealt with as they were fully booked. I returned to reception after half an hour to explain that it wasn't a small leak, the carpet was completely soaked. She rang maintenance and on arriving he was clearly quite surprised by the level of the leak and had to take the ceiling apart.He agreed we needed a new room and miraculously one was found despite the hotel being fully booked. This also smelt of damp but was thankfully hoovered and leak free.We were offered a free drink (limited to house wine and beer only) for the hassle of 2 room moves in just a 3 night stay.Lobby is nice but the 3 rooms I experienced were tired and in need of a revamp.Wouldn't stay again, wasn't worth the money.”

“The staff!!!! Hospitality with a capital H. From check-in to check out and everything in between it was amazing. The people at the counter, the janitor, in the restaurant, bar, everyone was extreme friendly and helpful. The hotel itself is nice, good location, rooms are everything you need, continental breakfast is good and the staff!! Did i mention the staff? :) Another thing what i really liked is the option not to have cleaning for a day (with a refund). It makes you aware that daily cleaning is not always necessary.I found my future hotel whenever i come back to London! O pessoal!!!! Hospitalidade com H maiúsculo. Do check-in ao check-out e tudo mais foi incrível. As pessoas no balcão, o zelador, no restaurante, bar, todos foram extremamente simpáticos e prestativos. O hotel em si é bom, boa localização, os quartos são tudo o que você precisa, o café da manhã continental é bom e a equipe! ! Eu mencionei a equipe? :) Outra coisa que gostei muito é a opção de não ter limpeza por um dia (com reembolso). Conscientiza-o de que a limpeza diária nem sempre é necessária. Encontrei meu futuro hotel sempre que voltar a Londres!”