This was one of my best hotel stays. Customer service was very nice. Shout Out Sydney at the front desk! (My Treacherous lil Twin!) Also.. Monika Faulkner was a BIG help and exhibited a great deal of patience throughout my checkout process. Friendly staff all around. Rooms were clean. Views were nice. Breakfast selection was good. Walking distance to just about anything you may need. For a 3 day 2 night stay… I will definitely choose this hotel again.

Beware, Google Business Profile is misleading--Management knows but they have refused to correct. They will not let you change your stay, despite their knowledge otherwise. My family is visiting Charlotte for the marathon. We had two essentials: (1) pool and (2) hotel near marathon course. This fit both requirements. I looked through the photos and the THIRD (3RD) PHOTO has a picture of a pool. Since the hotel was close, I booked it. As we got ready for our trip to Charlotte this morning we learned for the first time that there was no pool I promptly called the hotel to see if I could cancel because of the misleading photos that lead to the booking. They informed that I had a non refundable $560 fee. I advised "management" that the only reason we booked the hotel was because of the 3rd photo showing a pool. "Management" advised me she was aware of this photo, that she'd reported it numerous times to "upper management" but they had not done anything yet and this was above anything she could handle for me. She said this has been a common complaint and despite her informing upper management, they had refused to do anything. She also said because of new changes in policy, she was unable to refund my fee. Frankly, this explanation is insufficient. Clearly, Marriott is aware that many families like mine are choosing the hotel because of the POOL and location and their own employees are telling them this is a problem, but they're happy to collect payment without fixing their Google business profile. This is a misleading and shady business practice at best. And my two little girls are going to cry when the realize there's no pool. It's an easy fix to get rid of the 3rd pool or provide an indication that its inaccurate. I can only presume doing such would not be good for them.

Nice uptown hotel located beside Spectrum Center with easy access to the light rail and walking distance to bars and restaurants. Check in was fast and easy, bartender was fantastic, all staff were friendly and helpful. Only draw back was the valet parking, not due to staff, they were great. The valet system just seems to be flawed, the call/text ahead to get our car was not working so the valets were having to do a lot manually and it had them hustling trying to keep up. Great job from them considering the circumstances.

Best place to stay for a show at Spectrum! The rooms were spotless...no dust! The staff was kind and enthusiastic about folks being there for a concert. Breakfast was great and check out a breeze. The wait for valeted cars was lengthy, but those guys were working hard to get us our cars. I have stayed here before and experienced the same kindness and service. Thanks!

The hotel was nice, and it had great amenities. The young African American man who checked me in was very kind and very nice. The girl with the red hair were very accommodating. The only thing I had a problem was that I was not aware that valet parking was $15 a day. I may have missed it when i made the reservation. I stayed here for the Elton John concert. I would definitely stay here again!!

Me and my family of 6 stayed here for the New Years celebration in Charlotte. We stayed in a large room with a pull out bed and two Queen sized beds. We decided to choose price over amenities. The...

Was there for the Cher Concert at Spectrum. SpringHill was Ideal location for our stay. Was right accross the street to concert venue and a short walk to numerous types and styles of restaurants. A...

The rooms are spacious and modern. The front desk is helpful and friendly. Location is outstanding for business meetings and for nightlife and entertainment. It is directly across the street from the...

BEWARE.........VALET SERVICE will rummage through your vehicle (inside cabin and in the trunk) and STEAL anything they feel is of value. When the hotel was made aware, the "Valet Manager" was no...

Jeremy was our valet attendant both days of our trip and was wonderful! He was very efficient and helpful when we asked for directions around the city. It was freezing cold and we never had to wait...

Jeremy was our valet assistant. Just wanted to recognize him for his fast & friendly service. Greeted us with a smile before we even had to check for the car. Appreciate him much. Also enjoyed the...