Ocean Coral & Turquesa by H10 Hotels
SM 12, Mza 15, Lote 1-02, 1-03 Predio Maria Irene, Near Crococun Zoo, Puerto Morelos, 77511, Mexico
Rating
4
Price Level
$$$
Rooms
591
Pets
No
25
May
Ocean Coral & Turquesa by H10 Hotels, Puerto Morelos
Ocean Coral & Turquesa by H10 Hotels
Overlooking the beautiful waters of the Caribbean in the heart of Riviera Maya this resort offers exceptional amenities and facilities including a full-service spa gourmet restaurants and endless recreational activities. While at the Ocean Coral Resort guests will have easy access to limitless activities including scuba diving tennis and many other non-motorized water sports. The resort also offers 4 outdoor swimming pools 1 children's pool and a hot tub. On-site at the Ocean Coral Resort - All Inclusive guests can enjoy dining at 6 different restaurants offering Mexican Italian American and Caribbean cuisine. The resort also boasts several bars and on-site shops. The privilege rooms offer late check-out (subject to availability) breakfast in the room and access to the exclusive beach area and the Privilege Lounge. The service also offers preferential booking at the restaurants as well as discounts at the spa and scuba diving centre. Cancun International Airport is 23 km away.
Price & Availability
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Overall
Very Good
4
1188 reviews
5
10544
4
4524
3
1778
2
644
1
554
Customers Review
Location 4
Cleanliness 4.3
Comfort 4.2
Neighborhood 3.9
Amenities 4
Condition 4.1
Recomendation 64.4%
“RUDE STAFF.Daniel at the front desk was very rude.Mostly all the staff were either rude.or walked past you as if they didn't see you... ive been to Mexico maybe 4 times since the pandemic and this by far was the worse. We requested from the front desk a bell hop for the morning of departure and Daniel basically dismissed the fact that he never came..he even asked me what didn't I remind him? Rooms are very smelly from the bathroom..remotes doesn't work & the ELEVATOR wasn't working No staff offers to help when you as the guest are literally lost trying to find restaurants. Make reservations etc... Pool snack bar was NEVER OPENED MOST restaurants not open daily & your basically left to figure that out all on your own.. Rooom service never worked via the app..& when you call downstairs they don't answer... Our housekeeper..Jesus in the shuttle area & all of our buffet servers were AMAZING.COFFEE shop workers seemed irritated but not rude..... The entertainment crew was AMAZING the entire time.All of the restaurants had very good food..but what's good food with bad customer service.I will NOT RECOMMEND THIS RESORT. The RESORT OVERALL IS beautiful but needs new staff..We”
— Deon Reddick
“Originally, since we booked a standard room we were placed in building 4. Immediately after walking into the room I could smell mold. I am VERY allergic to mold and started to have a reaction right away. We went back to the reception desk and upgraded to a privilege room (double the price), which we were told was not moldy. After speaking to other staff throughout our stay, we discovered that it was common knowledge that building 4 is moldy because during COVID they closed some of the buildings. I don’t understand why the hotel would place visitors in a mold filled room-it is dangerous and scary. Despite that, we had an okay-time. Food was hit or miss. The privilege area and lounge was nice. The beach was disappointing. Drinks were okay. We were disappointed in the wine-so we bought upgraded bottles. We had some really good service here and there. So after a couple days, we inquired at the privilege reception about staying another night or two because we had the time. This was a terrible experience. We probably spent 2-3 hours on our precious vacation and talked to 7 hotel staff about how to make this possible. Essentially, they determined to get the same rate-we had to book online. However, in order to book online you needed a 3 night minimum. We figured there should be some way to get around this with reception, especially because we were in one of the best rooms in the hotel and privilege status. We were like “Here’s our money, please figure out how to make this work”. They couldn’t do it. It was clear there was going to be quite a struggle to figure this out and we weren’t interested in pushing for the extra days anymore and we gave up. Overall, service definitely needs to be improved.”
— Jessica Maier
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